Jio Centre Home Lead - Manager

• Apr 2022 - Present

Jio Centre Home Lead - Deputy Manager

• Jan 2019 - Mar 2022

• Strategizing and achieving maximum revenue from B2C customers by managing a Direct Sales team of Team Leaders, Home Sales Officer’s & retail outlets ensuring highest level of customer satisfaction.• Handling a team of 3 Team Leaders & 25 Home Sales Officer’s who are responsible for direct sales of FTTx products in residential segment. Addition to this 3 Service Manager & 50 teams of Engineers & Associates are there to handle after Sales Service.• Responsible for driving the Gross adds growth through Distributors, Retailers and Reliance Jio Stores.• Gaining building permissions for fiber deployment in society from Resident Welfare Association of apartments.• Conducting detailed market study to analyze the latest market trends & providing valuable inputs & ensuring maximum output & gains for Sales Team.• Supervising Sales, Service & Building acquisition teams to achieve the sales & acquisition targets & supporting them through planning events.• Recruiting and providing training on product to team members, lead generation through tele-calling ensuring availability of data from various sources.

Territory Sales Manager

• Sep 2016 - Dec 2018

•Handled a team of 20 FSE’s as a Territory Sales Manager & responsible for direct sales of Telemedia products in residential/commercial segments through DSA’s. •Responsible for driving the Gross adds growth through a set of DSA’s, Distributor, Retailers and stores (both Franchise & Company owned). •Recruiting and providing training on product to DSA/Distributor manpower, lead generation through tele-calling ensuring availability of data from various sources. •Driving revenue increase, market share and penetration of all product lines like DSL/Broadband, FTTH & Postpaid for B2C. •Responsible for driving various KPIs of business including High Value customer acquisition, High Speed Acquisition, Infrastructure devlopement, Churn reduction and Attrition control, Customer Satisfaction, Quality acquisition, minimizing complaints and issues etc. •Monitoring the performance of the Sales team by establishing a system of reports & communication involving sales reports, cyclical sales meetings & so on. •Responsible for branding and merchandising of outlets (company owned as well as franchise stores) •Drive GTM strategy to gain & grow market share. Responsible for driving the gross adds through BTL activities like roadshows, bannering, canopy, service camp etc. •Maintaining the track of the competitor’s activities and the changing market trends, monitoring entire merchandising activities in coordination with Marketing Team

Territory Manager

• Nov 2014 - Aug 2016

(1) Handled a team of 1 Distributor, 5 FOS & 15 Promoters. (2) Achieve Secondary & Tertiary Sales target of handset through KRO’s. (3) Identify Potential Retail outlet for Spice Mobile Phones. (4) Responsible for Average turnover of 1 Crore per Month. (5) Keep a track of stock at distributor point & retail outlet against stock norms. (6) Push stock at distributor & retailer point as per stock norms. (7) Guiding & Tracking the performance of FOS. (8) Ensure all retailer claims are settled by distributors. (9) Check placement & availability of promotion material and placement of POP at POS. (10) To maintain in shop branding and visibility of my products. (11) To roll out various secondary, tertiary and visibility schemes into the market. (12) Sales promotion through various activities like canopy activity, Merchandizing etc. (13) Managing Productivity of Promoters. (14) On the job Training to Promoters. (15) Coordinating customer service for the Key Retail Outlets. (16) Market expansion, providing product knowledge programs to Key Retail outlets. (17) Regular visit to retailers to push my products, taking feedback about existing products and suggestions for new products.

Channel Sales Manager

• Jul 2012 - Nov 2014

1) Handled a team of 2 Distributors, 4 FOS, 2 SRM & 12 Promoters. 2) Achieve Secondary & Tertiary Sales target of pre-paid through distributors/retailers 3) Identify channel partners & appoint retailers. 4) Process claims settlement of retailer and distributor as per TAT. 5) Responsible for Average turnover of 70 Lac Per Month 6) Keep a track of stock (Handsets & Data Card) at distributor point & retail outlet against stock norms. 7) Push stock (Handsets & Data Card) at distributor & retailer point as per stock norms. 8) Monitor & implement all sales processes (FOS visit, CAF collection etc) at distributor & retailer points. 9) Coordinating with various departments within the company to ensure completion of distributor’s and retailer’s pending issues on time. 10) Educate Distributors/FOS and retailers about company's sales processes.

Regional Sales Officer

• Jun 2006 - Jun 2012

1) Daily visit to the retail counters and handling the stock of distributor and retailers,implementing the company’s strategies and promotion program to increase the sales, solving retailer’s problem and have good knowledge of competitor’s strategy in the market. 2) Prepare the sales plan for the territory & review it periodically 3) Implement product awareness campaigns & marketing activities for successful launching of new products through advertising and road shows. 4) Promotional push-up of newly launched products 5) Interaction with Channel partners Reliance and Tata Indicom. 6) Coordination between Distributors and Retailers 7) Interaction with representatives of Web Worlds, WWE, TVS and TVH. 8) Reporting and analyzing stock reports 9) Handling team of Sales Executives, DSR, Merchandiser to achieve set target. 10) Forwarding any discrepancy involved with the product to the concerned authority. 11) Regularly monitoring competitors activity. 12) Participating in retailing activity with the distributors & generating secondary sales.