Saurabh Sharan

Senior Manager Information Technology & Customer Support at SYSTECH Technocraft Services Pvt.Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Thane, Maharashtra, India, IN
Languages
  • English -
  • Hindi -
  • Marathi ( Little) -

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Wesley Culver

I worked with Saurabh in his capacity as a pre-sales engineer and support engineer while at Systech Technocraft Services. He was instrumental in providing support for the Indian region during my time at Globalscape. Saurabh took on a great deal of responsibility in his position at Systech and offered a great value add to Systech, Globalscape, and also the clients he supported. I see his value in his insistence to really learn the products, personality to work with others, and willingness to work the long hours to be effective.

Wesley Culver

Saurabh is one of the most eager technical representatives I have ever worked with. He strives to exceed client expectations by learning as much information as he can about the products he supports. Aside from hard work, I admire the long hours he devotes to his work as we collaborate together in very different time zones between India and the United States. He is a valueable resource for continued growth in business between Sytech and Globalscape.

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Credentials

  • Certified File Transfer Protocol
    Certified File Transfer Professional (CFTP) Training Programme
    Mar, 2020
    - Nov, 2024
  • Tripwire - Channel Bootcamp Sales Certification
    Tripwire
    Feb, 2019
    - Nov, 2024
  • Tripwire - Channel Level 1 TE Sales Certification
    Tripwire
    Feb, 2019
    - Nov, 2024
  • Bluebeam Crash Course
    Bluebeam Software, Inc.
    Nov, 2015
    - Nov, 2024
  • Globalscape Certified Engineer
    Globalscape, Inc.
    Jun, 2014
    - Nov, 2024

Experience

    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Manager Information Technology & Customer Support
      • Jan 2014 - Present

      1. Pre Sales technical Meetings with Business Clients in verticals of BFSI, NBFC, Pharma etc2. Building long term relation with customers and up-selling new security solutions according to their requirement.3. Provide Pre-Sales Technical Demo on Product as per customer requirement.5. Prepare Technical Deployment Architecture for Product Like Globaslcape.6. Deployed Successfully Enterprise Customer more than 50 Customer in India including CIBIL , IDFC Bank , ICICI Bank , IDBI Intech Bank,Axis Bank, and other Enterprise Customer - Maxlife , Aditya Birla , Cairnindia , Interglobe(Indigo) Bajaj Finance, SBI General Life Insurance.7. Support our customer and Handling Team for in case of issue escalated.8. Co-ordinate with OEM in case issue not resolved.9. Track Every Ticket with customer and Team.

    • Technical Support Manager
      • Mar 2013 - Jan 2014

      1. Handle Support Team2. Manage Pre-Technical query on different company product.3. Capture requirement and provide solution4. Provide implementation , deployment , Security solution on Product5. Report to Director for pending and critical issue..Certified in GlobalSCAPE Product.

    • Sr.Technical Support Engineer
      • Jan 2012 - Mar 2013

      1. Provide technical support to existing customer on above mentioned product.2. Support Customer on Site and through WebEx based on Escalation Occurs.3. Provide Technical Presentation on Products GlobalSCAPE and Netsupport on customer requirement.4. Co-ordinate with US and UK OEM to help customer in resolving issue. 5. Tracking/update Report of each and every technical query received from customer.6. Provide Help Document on Solution shared with customer.7. In-house Testing and configuration on UAT Server.

Education

  • Bharati Vidyapeeth
    Master of Computer Applications (MCA), MCA
    2007 - 2010
  • Patna Central School
    class 10 and plus 2
    2003 - 2006

Community

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