Experience

Integrated Systems Management, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager, Service Delivery

  • Oct 2019 - Present



Integrated Systems Management

• United Kingdom
• Business Consulting and Services

• Team Lead

  • Sep 2011 - Oct 2019

  • Oversee and manage the customer experience by leading Implementation, Training & Support Team.• Manage client communication & client relationships and maintain quality by surveys with entire customer base• Recruiting and managing off shore team of ITS(Implementation, Training & Support) Specialist and for - EMR and Practice Management System.• Taking care of all the aspects of ongoing performance improvement of ITS Team - product knowledge, coaching and reporting.• Mentoring… • Oversee and manage the customer experience by leading Implementation, Training & Support Team.• Manage client communication & client relationships and maintain quality by surveys with entire customer base• Recruiting and managing off shore team of ITS(Implementation, Training & Support) Specialist and for - EMR and Practice Management System.• Taking care of all the aspects of ongoing performance improvement of ITS Team - product knowledge, coaching and reporting.• Mentoring and Overseeing implementation & support activities• Design and implement workflows in Customer Relationship Management application• Audit CRM documentation and other processes compliance• Work closely and co-ordinate with product managers of an EHR.• Providing end to end solutions in an SDLC (Software Development Life Cycle) environment.• Management Information System - call reports, case report, clients by category & type etc• Manage Implementation and Training's for offsite clients• Generate and maintain client referrals to compliment sales opportunities• Boost captive sales of products and service to existing clientsProject Implementation:• A successful Implementation Specialist who is implementing multinational projects in accordance with the Mission and Guiding Behaviors.• Responsible for assisting businesses with the implementation for respective product or services.• Been working closely with the Program Manager, Application Specialist and other Implementation Specialists to assure the perfection and deliver the best to the customer by maintaining project timeline.• Training and support until customer achieve the desired results. Show more Show less



Virtual Transcription

• Executive Offices

• Production Manager

  • 2008 - Aug 2011

   Training and Support: Constant interfacing with clients. Profile also included assisting and trouble-shooting basic issues encountered by Client and/or staff. • Work scheduling and planning for production.• Designing and managing work allocation.• Reporting to management regarding daily production unit activities, work scheduling, queries, production report.• Correspondence with clients.• Giving consideration to complete the work adherence to US AAMT guidelines within…  Training and Support: Constant interfacing with clients. Profile also included assisting and trouble-shooting basic issues encountered by Client and/or staff. • Work scheduling and planning for production.• Designing and managing work allocation.• Reporting to management regarding daily production unit activities, work scheduling, queries, production report.• Correspondence with clients.• Giving consideration to complete the work adherence to US AAMT guidelines within turnaround time (TAT) following HIPPA Compliance.• As a Quality Analyst, quality controlling by supervising and proofreading the medical reports primarily transcribed by transcriptionists.• Research and define for accuracy, clarity, formatting, and technicalities.• Completeness of medical reports and to give constructive feedback to the subordinates and peers.• Processing more than 1500 lines per day as quality analyst. Show more Show less



Datatech Solutions

• Germany
• 1 - 100 Employee

• Proof Reader / Editor

  • 2005 - 20083 years

  Leading the team to achieve work target and maintain accuracy levels set by the clients. Allocation and assessment of work. Coordinate and support the subordinates and team members to ensure turnaround time (TAT) and AAMT guidelines. QA/Proofreading of medical reports.



Contech BPO Pvt Ltd

• Medical Transcriptionist/Proof Reader

  • Jan 2003 - Jun 2005

  • Worked as a Medical Transcriptionist from January 2001 to February 2002.• Understanding, interpreting, and transcribing dictations by physicians.• Accurately document patient care and facilitate delivery of health care services.• Promoted as Quality Analyst/Proof Reader thereof in March 2002.• Quality checking of content & medical reports.• Supervising and editing of medical reports and maintain accuracy and formatting