Experience

MarkSharks

• India
• E-learning
• 1 - 100 Employee

• Delivery Head

  • Jul 2013 - Present

  • Overseeing the market release of the next generation of highly interactive eLearning products. • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to end users. • Coordinated delivery of solutions at program level and in full accordance with outlined cost, scheduling and quality terms. • Tracked and reported program results to customers and stakeholders to facilitate change management activities. • Allocated resources to planned programs according to business objectives. • Developed systems and procedures to improve operational quality and team efficiency. Show less



DS Digital Pvt. Ltd. - Formerly S. Chand Harcourt (India) Pvt. Ltd.

• India
• E-Learning Providers
• 1 - 100 Employee

• Program Manager

  • Dec 2008 - Jul 2013

  • Led multiple eLearning projects from analysis to implementation, ensuring quality, budget, and deadline adherence. • Served as SPOC for technical issues and cross-team coordination in Delhi and Dublin. • Met with project stakeholders on regular basis to assess progress and make adjustments. • Coached team members on productivity strategies to accomplish challenging goals. • Worked with subject matter experts to develop and implement learning programs to promote better learning experiences. • Managed ISO compliance and represented the organisation as ISO Management Representative. Show less



Lionbridge

• United States
• Translation and Localization
• 700 & Above Employee

• Project Manager

  • Jan 2007 - Nov 2008

  • Led and coordinated multiple teams to deliver projects using on-site/offshore models and multi-site delivery teams. • Oversaw the P/L of the projects and ensured adherence to budget and timeline. • Monitored multiple projects by regular interface with project teams – holding weekly team meetings; tracking team progress and schedules, heading post-project evaluation meetings. • Achieved customer satisfaction by ensuring compliance with service quality norms and resolving issues promptly. • Conceptualized and implemented appropriate measures in operating procedures to optimize resource/capacity utilization. Show less



Techbooks

• Book and Periodical Publishing
• 1 - 100 Employee

• Project Facilitator

  • Jun 2004 - Mar 2005

  • Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements. • Observed progress of each project, examined risks and coordinated contingency plans. • Managed team meetings and discussed project's goals and objectives. • Met with manager weekly to provide a detailed project report and milestone updates. • Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements. • Observed progress of each project, examined risks and coordinated contingency plans. • Managed team meetings and discussed project's goals and objectives. • Met with manager weekly to provide a detailed project report and milestone updates.



Innodata Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Management Executive

  • Jun 1999 - Apr 2002

  Planning day-to-day activities, production schedules, and allocating work for achieving of monthly production targets• Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements. • Met with manager weekly to provide detailed project report and milestone updates. Planning day-to-day activities, production schedules, and allocating work for achieving of monthly production targets• Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements. • Met with manager weekly to provide detailed project report and milestone updates.