Client Onboarding Manager

• Jan 2022 - Present

I work with the Head of Onboarding to solve onboarding-related problems and manage the onboarding team by allocating work and providing training. Additionally, I analyze customer data to determine the best ways to structure the dataset, with the goal of quickly onboarding the customer. As part of my responsibilities, I ensure that customers have a positive onboarding experience and develop strong relationships with key stakeholders in areas such as Marketing, Product Insight, and Sales. In addition to onboarding, I also work on stimulating and challenging technical problems related to cataloging and data. Show less

Manager, Customer Success

• Jul 2021 - Nov 2021

As part of my responsibilities, I focused on increasing profitability from existing retailers by driving volume for identified brands as per the agreed plan for the period. I also worked to increase profitability from existing retailers by driving volume for EMI for identified banks, in line with the agreed plan for the period. Additionally, I worked to increase profitability from existing retailers assigned in my territory, by driving volume through acquiring new terminals, adding services, and driving usage across merchants. I managed SROs to ensure customer satisfaction and delivered volumes as per targets. I meticulously verified and executed agreed plans at merchant locations. I conducted daily, weekly, and monthly team reviews using data available in the sales force and provided leadership, direction, and guidance to the team. Show less

Key Account Manager

• Aug 2020 - Jun 2021

As a Key Account Manager in the Digital Retail Lending (Auto Loan) department, I managed tasks such as dealing with B2B sellers, used car dealers, used car finance, B2B sales, online e-commerce, managing login/disbursement, customer relations, and compliance, while also handling a team of 15 executives. I applied sharp analytical abilities to manage risk-related regulatory interactions with various committees and authorities, ensuring adherence to the guidelines set by the bank. I also achieved a strong track record of supporting the team in achieving their business and collection targets. Show less

Category Account Manager

• Nov 2018 - Jul 2020

As a Category Manager, my functional responsibilities included managing a group or category of products for an organization. I handled tasks such as pricing and overall promotion of the product category to appeal to consumers, maintained relationships with business partners, and managed retailing and purchasing of the product categories. I was responsible for end-to-end business development, inventory management, handling account-related queries of existing vendors/partners, managing partners' supply, supply quality, order fulfillment, and overall customer experience. I effectively dealt with all aspects of B2B and B2C financing. I closely monitored customer satisfaction and successfully resolved service issues to increase satisfaction. Show less

Dealer Success Manager

• Dec 2016 - Nov 2018

Worked as a Dealer Success Executive at Vikaspuri Location, where I handled over 80 dealers and provided them with excellent service while educating them about OLX India. Built strong relationships with dealers and ensured their continued partnership with OLX India. Sought out new dealers to facilitate business growth and ensured timely renewals. Improved sales processes by streamlining customer acquisition and onboarding strategies. Proactively negotiated profitable contracts for all product lines and expanded territory sales through cold-calling senior leadership. Show less

Sales Executive

• Dec 2013 - Dec 2016

Worked as a Sales Executive, developing strong interpersonal relationships with potential customers, which led to a 10% increase in sales. Followed up on inquiries via email, internet forums, and phone calls to ensure customers had all the information they needed to make informed purchases. Negotiated deals on buying, leasing, vendor management, and inventory management of automobiles to the satisfaction of both the customer and the dealership, with an average customer satisfaction score of 95%. Collaborated with the team to educate customers on the features, options, and packages of a range of makes and models of vehicles, helping them make a purchase that fit their needs and budget. Assisted customers in completing purchases, locating items, and joining reward programs to promote loyalty, satisfaction, and sales numbers. Improved operational efficiencies by managing customer requests, store inventory, transactions, new purchase orders, and pricing needs. Cultivated strong business relationships through sales by approaching leads and creating prospect rapport. Show less

Engineering Trainee

• Apr 2012 - Nov 2012