AGM - Sales Training Lead

• Jan 2023 - Present

Senior Manager Sales Training at Tata Play Ltd

• Apr 2018 - Jan 2023

Manager Training East

• Apr 2018 - Dec 2022

Training Professional in the field of Service, Sales

• May 2012 - Mar 2018

Leading the Call centre & Retail training functions for Entire Bengal ( Kolkata & Rest Of Bengal) Preparation of Training calendar in Coordination with Retail & Call Centre Ops. Conducting Training On Retail Mathematics, ROI calculation and Drive profitability, Handling & Preparing different WEB learning Tool for entire Circle. Carrying out training sessions and basic soft skills program for senior leadership Team.

Customer Service Training

• May 2012 - Mar 2018

Leading the Call centre & Retail training functions for Entire Bengal. Preparation of Training calendar in Coordination with Retail & Call Centre Ops. Conducting Training On Retail Mathematics, ROI calculation and Drive profitability, Handling & Preparing different WEB learning Tool for entire Circle. Carrying out training sessions and basic soft skills program for senior leadership Team.

Customer Service & Sales Training

• May 2010 - Feb 2012

Handling the service & sales training functions in Dishnet Wireless (Aircel) Private Ltd, Unified Bengal (Kolkata-Bengal) circle. Imparting training for all levels. Carrying out on-boarding, product and process training sessions and basic soft skills program. Conducting training programs on GSM technology, Apple & Blackberry solutions. (Apple Certified Trainer from Aircel Academy Gurgaon) Maintaining reports on training held attendance and training days completed, &… Show more Handling the service & sales training functions in Dishnet Wireless (Aircel) Private Ltd, Unified Bengal (Kolkata-Bengal) circle. Imparting training for all levels. Carrying out on-boarding, product and process training sessions and basic soft skills program. Conducting training programs on GSM technology, Apple & Blackberry solutions. (Apple Certified Trainer from Aircel Academy Gurgaon) Maintaining reports on training held attendance and training days completed, & sending training MIS and report Show less Handling the service & sales training functions in Dishnet Wireless (Aircel) Private Ltd, Unified Bengal (Kolkata-Bengal) circle. Imparting training for all levels. Carrying out on-boarding, product and process training sessions and basic soft skills program. Conducting training programs on GSM technology, Apple & Blackberry solutions. (Apple Certified Trainer from Aircel Academy Gurgaon) Maintaining reports on training held attendance and training days completed, &… Show more Handling the service & sales training functions in Dishnet Wireless (Aircel) Private Ltd, Unified Bengal (Kolkata-Bengal) circle. Imparting training for all levels. Carrying out on-boarding, product and process training sessions and basic soft skills program. Conducting training programs on GSM technology, Apple & Blackberry solutions. (Apple Certified Trainer from Aircel Academy Gurgaon) Maintaining reports on training held attendance and training days completed, & sending training MIS and report Show less

Freelancer

• Jul 2008 - May 2010

Campus to Corporate Training

Guest Lecturer/ Freelancer

• Jun 2007 - Jun 2008

in University of Technology in Burdwan and Institute of Training marine engineering College India; Franklyn The Institute of Language as a Soft Skill & Communication Trainer Carrying out on-boarding sessions and basic soft skills and communication programs.