Lead Line Cook

• Mar 2019 - Present

— Oversees daily operations and supervises team members. Performs machine checks to ensure all equipment is functioning and submits maintenance tickets as needed. Manages inventory and ordering resources daily to provide a successful environment for the day and minimize waste. — Analyzes staff performance by praising team on efficiency and taking corrective actions to improve kitchen flow. Provides feedback and reviews orders for standardization and accuracy. Administers onboarding and training by integrating new members with overview of the unit, culture, expectations, and procedures. — Executes correct preparation of food handling in compliance with company and county policies and procedures. Meets with Chick-fil-A corporate staff on a biweekly basis to resolve operational and customer concerns. Ensures food safety through means of routine temperature checks, food organization, labeling, use of timers, and sanitation.

Line Cook

• Nov 2018 - Mar 2019

Interim Manager

• Sep 2018 - Nov 2018

— Operated and controlled unit resources, inventory, cash handling, and labor. Conducted weekly inventory checks and submitted inventory orders. Followed university procedures to maintain records of cash handling and transportation for accuracy and theft prevention. Adjusted staff schedules based on unit demand. Gathered customer feedback to improve customer experience and employee training.

Customer Service Representative

• Jul 2018 - Sep 2018

— Serviced Verizon Wireless accountholders by responding to inquiries. Followed security procedures to verify and protect the customer's identity and sensitive data. Cultivated excitement and encouraged sales for prospective customers. Connected with customers, de-escalated situations when needed, and resolved issues. — Serviced Verizon Wireless accountholders by responding to inquiries. Followed security procedures to verify and protect the customer's identity and sensitive data. Cultivated excitement and encouraged sales for prospective customers. Connected with customers, de-escalated situations when needed, and resolved issues.

Line Cook

• Jan 2018 - Jul 2018

Cashier/Line Cook

• Aug 2016 - Dec 2017