Experience

Diasorin - Molecular

• United States
• Biotechnology
• 200 - 300 Employee

• Technical Services Specialist

  • May 2022 - Present

  Responsibilities as a technical services specialist include; troubleshooting hardware, software and assays pertaining to our LIAISON MDx instrument. Managing/documenting complaint and inquiry cases on a day to day basis using SGAT, EVO and SAP as well as establishing and growing client relationships by providing excellent customer service. In addition to case management and customer service, I also assist with process improvement and anywhere else assistance is needed Responsibilities as a technical services specialist include; troubleshooting hardware, software and assays pertaining to our LIAISON MDx instrument. Managing/documenting complaint and inquiry cases on a day to day basis using SGAT, EVO and SAP as well as establishing and growing client relationships by providing excellent customer service. In addition to case management and customer service, I also assist with process improvement and anywhere else assistance is needed



Luminex Corporation - A Diasorin Company

• United States
• Biotechnology Research
• 700 & Above Employee

• Field Service Engineer - Flow Cytometry

  • Oct 2021 - Sep 2022

  Responsibilities as a field service engineer include; managing weekly traveling schedule and logistics. Reaching out to customers to schedule site visits to perform preventative maintenances, services, troubleshooting of hardware and software pertaining to our flow instruments - Guava easyCyte, Guava Muse, Amnis ImageStream, Amnis FlowSight and Amnis CellStream. Managing/documenting complaint and inquiry cases on a day to day basis using Salesforce and Oracle as well as establishing and growing client relationships by providing excellent customer service. Show less

• Technical Application Specialist - Flow Cytometry

  • Aug 2019 - Oct 2021

  Responsibilities as a technical applications specialist include; troubleshooting hardware, software and assays pertaining to our flow instruments - Guava easyCyte, Guava Muse, Amnis ImageStream, Amnis FlowSight and Amnis CellStream. Managing/documenting complaint and inquiry cases on a day to day basis using Salesforce and Oracle as well as establishing and growing client relationships by providing excellent customer service. In addition to flow team case management and customer service, I also assist with onboarding, managing our new hires, xMAP LX200 hardware troubleshooting/European team case management and anywhere else assistance is needed. Show less



Rules-Based Medicine a Q² Solutions Company

• United States
• Biotechnology
• 1 - 100 Employee

• Research Associate II Manufacturing & Development

  • Apr 2015 - Aug 2019

  Planning and performing the process of manufacturing reagents and propose experiments within a project to provide valid and needed information. Responsibilities include, coupling beads, biotinylation of antibody for detection, testing for minipool, simplex reagents, analyze, interpret, report results, batching reagents, assays, recognizing the difference between acceptable and unacceptable results, work on assignments that reduce manager’s supervision. Re-development / development of our multiplexed and simplex assays. Assisting, developing and training incoming hires. Show less



Abercormbie & Fitch / Hollister

• San Marcos, Texas

• Assistant Manager

  • Sep 2014 - Mar 2015

  Responsible for opening and closing the store by maintaining the team working diligently throughout the day. Led team when reassessing floor for sales and assist store managers with any duties pertaining to successful running of the store. Responsible for opening and closing the store by maintaining the team working diligently throughout the day. Led team when reassessing floor for sales and assist store managers with any duties pertaining to successful running of the store.



Giorgio Armani

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Brand Ambassador

  • Aug 2011 - Jun 2014

  Establish and grow client relationships through suggestive selling to achieve daily/monthly sales goal while maintaining store visuals; responsibilities included maintaining mannequin displays and store standards, replenishing store and stock handling. Establish and grow client relationships through suggestive selling to achieve daily/monthly sales goal while maintaining store visuals; responsibilities included maintaining mannequin displays and store standards, replenishing store and stock handling.



UT Austin Department of Chemistry

• Austin, Texas Area

• Research Associate

  • May 2013 - Aug 2013

  Focused on deriving a compound that showed promising results in neuronal regeneration. Responsibilities included speaking effectively, group work, and setting up reactions to evaluate the right conditions at which reaction would be fully optimized and give a better yield. Focused on deriving a compound that showed promising results in neuronal regeneration. Responsibilities included speaking effectively, group work, and setting up reactions to evaluate the right conditions at which reaction would be fully optimized and give a better yield.