Saugato Sen
Technical Consultant at eHealth Ontario- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Amazon Web Services Cloud Practitioner
AmazonMar, 2022- Sep, 2024 -
Certified Scrum Master
Scrum AllianceSep, 2017- Sep, 2024 -
PMP
Project Management InstituteMar, 2015- Sep, 2024 -
ITIL certification V3 Foundation
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Experience
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eHealth Ontario
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Canada
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Information Technology & Services
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100 - 200 Employee
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Technical Consultant
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Jan 2016 - Present
• Active member of the ConnectingOntario application team supporting various activities related to the design, testing, and ongoing support of the solution that receives data from about 160 Acute Care Organizations across the province and is used on a daily basis by about 25000 Active users. • Assisted in writing and gathering requirements for a new Clinical data repository (CDR) that were in accordance with RFP specifications. Supported all phases of the proposal process from proposal… Show more • Active member of the ConnectingOntario application team supporting various activities related to the design, testing, and ongoing support of the solution that receives data from about 160 Acute Care Organizations across the province and is used on a daily basis by about 25000 Active users. • Assisted in writing and gathering requirements for a new Clinical data repository (CDR) that were in accordance with RFP specifications. Supported all phases of the proposal process from proposal development through negotiations. • Demonstrated data translation skills - interpreting and explaining complex concepts to clinical and administrative audiences, and the ability to translate information into comprehensive, readable, and convincing written products. • Worked closely with other teams and assisted with various activities including Conformance Testing, Clinical Validation, OID Management/deployment, and Defect Management. • Played the lead role in numerous major incidents where data replays were required from the sites due to data conformance, privacy issues, application issues which in some cases lasted weeks • Familiar with healthcare IT standards and can confidently analyze, map, interpret, monitor, troubleshoot/test HL7 V2 and V3, FHIR messages. • Wrote SQL queries to assist with investigations and business reporting. • Conducted weekly meetings with the vendor to discuss issues & incidents within the application and frequently followed up with the actions that needed to be taken, forwarding any recommendations regarding enhancements or potential operational improvements. Show less • Active member of the ConnectingOntario application team supporting various activities related to the design, testing, and ongoing support of the solution that receives data from about 160 Acute Care Organizations across the province and is used on a daily basis by about 25000 Active users. • Assisted in writing and gathering requirements for a new Clinical data repository (CDR) that were in accordance with RFP specifications. Supported all phases of the proposal process from proposal… Show more • Active member of the ConnectingOntario application team supporting various activities related to the design, testing, and ongoing support of the solution that receives data from about 160 Acute Care Organizations across the province and is used on a daily basis by about 25000 Active users. • Assisted in writing and gathering requirements for a new Clinical data repository (CDR) that were in accordance with RFP specifications. Supported all phases of the proposal process from proposal development through negotiations. • Demonstrated data translation skills - interpreting and explaining complex concepts to clinical and administrative audiences, and the ability to translate information into comprehensive, readable, and convincing written products. • Worked closely with other teams and assisted with various activities including Conformance Testing, Clinical Validation, OID Management/deployment, and Defect Management. • Played the lead role in numerous major incidents where data replays were required from the sites due to data conformance, privacy issues, application issues which in some cases lasted weeks • Familiar with healthcare IT standards and can confidently analyze, map, interpret, monitor, troubleshoot/test HL7 V2 and V3, FHIR messages. • Wrote SQL queries to assist with investigations and business reporting. • Conducted weekly meetings with the vendor to discuss issues & incidents within the application and frequently followed up with the actions that needed to be taken, forwarding any recommendations regarding enhancements or potential operational improvements. Show less
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University Health Network
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Hospitals and Health Care
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1 - 100 Employee
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Sr. Analyst
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Feb 2013 - Dec 2015
• Working in a cross-functional environment, collaborating with end users, support teams, various project implementation teams, and the vendor. • Actively working on multiple mini projects in preparation for the next phase of the project. Transition from the current Tier1 support model to the future Tier1 support model. Train local site helpdesks on issues related to the ConnectingGTA application. Create, update and maintain business and systems documentation throughout… Show more • Working in a cross-functional environment, collaborating with end users, support teams, various project implementation teams, and the vendor. • Actively working on multiple mini projects in preparation for the next phase of the project. Transition from the current Tier1 support model to the future Tier1 support model. Train local site helpdesks on issues related to the ConnectingGTA application. Create, update and maintain business and systems documentation throughout the project life cycle. Create knowledge repositories for future references. • Supporting user management for CDR &OLIS Population, including execution of user access requests, management of access logs, and coordination of auditing as required. • Play an active role in investigating and troubleshooting complex technical issues. • Tracking and managing application defect and enhancement requests and prioritizing them accordingly. • Educating and training fellow team members, end users and stakeholders displaying my technical understanding, business knowledge and my problem solving skills. • Can confidently do gap analysis (HL7 specifications), map, interpret HL7 messages (ADT, ORU)
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Technical Analyst/Project Analyst
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Jan 2012 - Feb 2013
• Successfully carried out the RM&R Data Center Migration Project, transitioning off the Hosting services to our application service provider, Strata Health Solutions. • Assisted team members in collecting and maintaining project information and data, proactively identifying and managing risks. • Was responsible for preparing for UAT through creation of test case scenarios, communicating testing responsibilities to team members and business partners, executing UAT and providing… Show more • Successfully carried out the RM&R Data Center Migration Project, transitioning off the Hosting services to our application service provider, Strata Health Solutions. • Assisted team members in collecting and maintaining project information and data, proactively identifying and managing risks. • Was responsible for preparing for UAT through creation of test case scenarios, communicating testing responsibilities to team members and business partners, executing UAT and providing UAT approval. • Worked closely with the business and company stakeholders identifying requirements, prioritizing requests and supporting them in the delivery of their agreed commitments. • Coordinated multiple configurational upgrades and participated in various testing releases and enhancement requests. Provided on-site support to users, customer teams, and affiliates. • Supported roll-out of new releases by ensuring business technical and plan management. Also created documentation such as communication plans and on-going operations process guides. • Documented and saved release notes, issues, bugs, approvals, and transformations in the site hosted SharePoint site.
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Application Analyst
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Aug 2011 - Dec 2011
• Provided application support for issues related to the ‘Resource Matching & Referral’ program which included tracking, troubleshooting issues related to the application. • Monitored system performance on a daily basis by carrying out tests and identifying whether contractual performance levels were being met. • Conducted weekly meetings with the vendor to discuss issues & incidents within the application and frequently followed up with the actions that needed to be taken… Show more • Provided application support for issues related to the ‘Resource Matching & Referral’ program which included tracking, troubleshooting issues related to the application. • Monitored system performance on a daily basis by carrying out tests and identifying whether contractual performance levels were being met. • Conducted weekly meetings with the vendor to discuss issues & incidents within the application and frequently followed up with the actions that needed to be taken, forwarding any recommendations regarding enhancements or potential operational improvements. • Co-ordinated and worked along with different groups within SIMS during downtimes ensuring the correct processes are carried out with minimal downtime periods.
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Education
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2004 - 2008
Concordia University
Bachelors, Information Systems
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