Experience

mSourcing e-Solutions Pvt Ltd

• India
• Book and Periodical Publishing
• 1 - 100 Employee

• Senior Manager

  • Jan 2017 - Present

  1) Financial Management 2) Infrastructure & Personnel Management 3) Billing 4) Coordination with respect to GST, Taxation, ESI & EPF compliance 5) Client Communication 1) Financial Management 2) Infrastructure & Personnel Management 3) Billing 4) Coordination with respect to GST, Taxation, ESI & EPF compliance 5) Client Communication



MKJ Enterprises Ltd

• Executive Assistant

  • Apr 2016 - Dec 2016

  1) Executing assignments by the Chairman of the company 2) Representation to government entities like Kolkata Port Trust, Metro Rail, Customs, etc. 3) Interacting and assisting other senior functionaries with documentary research related to quasi- legal matters of the company. 1) Executing assignments by the Chairman of the company 2) Representation to government entities like Kolkata Port Trust, Metro Rail, Customs, etc. 3) Interacting and assisting other senior functionaries with documentary research related to quasi- legal matters of the company.



RVHEL

• United Kingdom
• Consumer Services
• 1 - 100 Employee

• Senior Manager

  • Feb 2013 - Oct 2015

  Appointed as Sr. Manager – Property & Project Management [Feb 2015]1) Coordinating with property heads across India2) Visiting company properties for ground report on operational and physical status 3) Staff interaction at the properties for motivational assessment4) Coordinating with responsible officers in HO for resolutionAppointed as Secretary to Chairman1) Internal & External visitor management and arrangement of internal meetings2) Coordinating with vertical heads as per instruction and requirement



Govenment of India

• Government Administration
• 200 - 300 Employee

• Additional Private Secretar

  • Sep 2011 - Oct 2012

  1) Heading and managing the Kolkata office of the Minister 2) Maintenance and updating of meeting schedules 3) Handling of stream of visitors which included both planned and unplanned 4) Interacting with various executing authorities, like KMC or KMDA, for project/work implementation 5) Office staff management 6) Air and road travel management including security arrangement 1) Heading and managing the Kolkata office of the Minister 2) Maintenance and updating of meeting schedules 3) Handling of stream of visitors which included both planned and unplanned 4) Interacting with various executing authorities, like KMC or KMDA, for project/work implementation 5) Office staff management 6) Air and road travel management including security arrangement



Wipro,India

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Group Lead - Operations

  • Jun 2004 - Sep 2011

  1) Joined as Associate in Operations • Job role involved addressing technical problems/issues with US based customer’s laptops as well as to assuage their grievances as first point of contact. 2) Reassigned to pilot a premier laptop queue• No change in job role except handling US based premium customers of a reputed computer manufacturer. 3) Promoted to L-2 in the same queue• Assisting ‘associates’ in resolving real time customer issues, identifying weaknesses in associates and provide bridge training.• Attending to customer escalations• Real time management of team's operation• Call audits to identify technical, compliance and communication issues• Provide bridge training as required 4) Promoted to Team Lead in an US based ISP process• Team Management & Review• Data Analysis• Call audits to identify technical, compliance and communication issues• Handled both OJTs and Outlier Program in the LOB in addition to my regular team• For a short stint, assisted in recruitment processing for the process. 5) Reassigned to an UK based ISP Process• Started as TL of a regular tech-support team with similar job profile• Selected to pilot the Fiber optic queue in the same process• Addl. responsibilities included attending con-calls with client 6) Promoted to Group Lead in same process• Assigned a team of 22-26 QAs• Team Management & Review, including weekly roster creation• Data Analysis• Compliance audits of QAs• Client escalation audits



SUN Advertising & Marketing Service

• India
• Media Production

• Partner

  • Jun 1992 - May 2004

  1) Client & Media Relation 2) Financial Management 3) Co-ordination and supervision of statutory matters 1) Client & Media Relation 2) Financial Management 3) Co-ordination and supervision of statutory matters