Experience

Mahatta Art

• India
• Media Production
• 1 - 100 Employee

• • Feb 2023 - Present

• • Feb 2023 - Mar 2023

  Responding to queries, both internal and external, within agreed business SLAs; These will be across all the Freshdesk support channels.Developing a comprehensive understanding of the core Nielsen Brandbank service, as well as any additional software services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise. This includes, but is not limited to; Product Library, Business Operational Processes, Retailer Requested Products, Integration Solutions, eCommerce Insights, Merchandising Exchange. Providing support and training to your customer base to ensure they are working with Nielsen Brandbank in a mutually beneficial manner.Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instancesBuilding a rapport with your customer base to support both revenue growth and customer satisfaction, via regular communication to understand their service requirements and identify potential areas where Nielsen Brandbank can further support their business objectives.Regular reporting according to customer and business needs. This includes, but is not limited to; product status reports, performance against business metrics at supplier level, usage of our service over a time period. Identifying key stakeholders within your portfolio of supplier accounts, in order to increase engagement and generate revenue opportunities for the Account Development ExecutivesIdentifying business improvement areas to support continual service improvement for your customer base, and working with relevant functions within the Nielsen Brandbank business to ensure these are implemented. Prioritization of a fast-paced workload to ensure the needs of the customer and Nielsen Brandbank are met in a timely manner. Show less

• • Feb 2023 - Mar 2023



Mahattaart

• Client Services