Experience

Caprileo

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Production Support Engineer

  • Feb 2021 - Present

  > Problem Management - Ensures that appropriate action is taken anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). > Provided on-site DBA support during business hours. > Presented and implemented SQL comprehensive change ticket during weekly CAB meetings. > Created and Configured Oracle linked servers to SQL. > Managed SQL server security including creating logins, granting server roles, database roles, assigning permissions, creating views and schemas. > Solved tickets assigned from Remedy ticketing system. Show less



HealthPlix

• India
• Technology, Information and Internet
• 200 - 300 Employee

• Business Development Manager

  • Dec 2018 - Dec 2020

  Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities. Tracked pipeline data, won vs. lost opportunities and lead response times with ZOHO CRM. Established personal connections with customers, exceeding customer service expectations. Built rapport with clients by providing quality customer service and problem solving. Accurately tracked customer orders, identified, and resolved any issues during order fulfillment. Show less