Satwant Jutla

Datacentre Support Engineer at Pulsant
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Contact Information
us****@****om
(386) 825-5501
Location
Slough, England, United Kingdom, UK

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Credentials

  • Level 3 Diploma in Electrical Installations (Buildings and Structures) - 2365-03
    City & Guilds
    Nov, 2022
    - Sep, 2024
  • Level 2 Diploma in Electrical Installations (Buildings and Structures) - 2365-02
    City & Guilds
    Apr, 2022
    - Sep, 2024
  • Level 3 Award in the Requirements for Electrical Installations BS 7671:2018 (2382-18)
    City & Guilds
    Mar, 2022
    - Sep, 2024
  • Level 2 Certificate in Fundamental Inspection, Testing and Initial Verification - 2392-10
    City & Guilds
    Feb, 2022
    - Sep, 2024
  • Level 3 Certificate in the Building Regulations for Electrical Installations in Dwellings - 2393-10
    City & Guilds
    Feb, 2022
    - Sep, 2024
  • ITILv4 Foundation Level
    AXELOS Global Best Practice
    May, 2019
    - Sep, 2024

Experience

  • Pulsant
    • United Kingdom
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Datacentre Support Engineer
      • Dec 2022 - Present
  • UKCloud Ltd
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • NOC Analyst
      • Sep 2019 - Nov 2022
  • Nuance Communications
    • United States
    • Software Development
    • 700 & Above Employee
    • NOC Engineer
      • Sep 2015 - Aug 2019

      Proactively monitoring the E2ES mitigating impact by documenting, escalating and communicating requests and incidents to support teams and customers. Working part of a 24/7 support team identifying any issues and applying 1st & 2nd line fixes to meet OLAs/SLAs. Prioritizing and maintaining the ticketing system to ensure each request/incident is progressing to reach restoration. Proactively monitoring the E2ES mitigating impact by documenting, escalating and communicating requests and incidents to support teams and customers. Working part of a 24/7 support team identifying any issues and applying 1st & 2nd line fixes to meet OLAs/SLAs. Prioritizing and maintaining the ticketing system to ensure each request/incident is progressing to reach restoration.

    • Senior Data Centre Support Engineer
      • Oct 2008 - Aug 2015

      Provided 24/7 remote hands support working closely with the customer to resolve requests and incidents to minimise any potential impact. Conducted rack setups, cable lays and patching, hardware installation (Co-location/Dedicated) Proactively monitored all aspects of the DC - HVAC, UPS, Network, Generators and Fire Suppression Systems. Provided 24/7 remote hands support working closely with the customer to resolve requests and incidents to minimise any potential impact. Conducted rack setups, cable lays and patching, hardware installation (Co-location/Dedicated) Proactively monitored all aspects of the DC - HVAC, UPS, Network, Generators and Fire Suppression Systems.

Education

  • City, University of London
    Bachelor of Science - BS, Multimedia and Internet Systems
    2005 - 2008
  • East Berkshire College
    AVCE, Information Technology
    2003 - 2005

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