Information Technology Specialist

• May 2022 - Present

IT Technician

• Jun 2015 - Present

Desktop Support - assisting clients with computer issues, application, printers, scanner, network, devices. (Currently Contractor - via Insight Global)

Application Developer

• Mar 2015 - May 2022

Certified Massage Therapist / Holistic Health Practioner / Aromatherapist

• Oct 2003 - Present

Holistic Health Practitioner, CMT - Massage Therapist, Aromatherpist, Energetic Work. Certified Massage Therapist (over 1100 hrs) - various modalities. (Primary style/method involves the combinations of: Swedish, Deep Tissue, Acupressure, Shiatsu, Reflexology, Energetic, Reiki, Cranial, and Thai) -- most of which depends on clients needs. Holistic Health Practitioner (various modalities) - from herbs nutrients to mind machine, crystals, sound, light, magnetic, biofields, entrainment. Aromatherapist. (techniques in utilizing, blending and synergistic effects of essential oils). I've been involved in holistic health for extensive period of time that started in the 1990's. I just acquired certifications starting in 2003.

Computer Tech, Desktop Support, Computer Consultant

• May 1995 - Present

This is a concurrent position I have as I do freelance computer tech support, desktop support, computer consulting, system support, networking, electronic audio systems, media pc configurations. This is a concurrent position I have as I do freelance computer tech support, desktop support, computer consulting, system support, networking, electronic audio systems, media pc configurations.

Technical Support

• May 2014 - May 2015

Help Desk, Technical Support, Mobile Devices. Help Desk, Technical Support, Mobile Devices.

Customer Tech Support Level 2 - System Support

• Jul 2007 - May 2014

Desktop, Computer, Network, Application Support. Assistance with Graphic / Sound applications and networking. Computer system builds, PC repair, PC upgrade/update, PC rebuilds, modifications, System configuration, Backup/Recovery, Virus/Trojan/Spyware cleaning. Limited Mac support. Desktop, Computer, Network, Application Support. Assistance with Graphic / Sound applications and networking. Computer system builds, PC repair, PC upgrade/update, PC rebuilds, modifications, System configuration, Backup/Recovery, Virus/Trojan/Spyware cleaning. Limited Mac support.

Helpdesk Support / Business Analyst

• Aug 1998 - Jan 2004

Worked initial Helpdesk support and then went into Business Analyst / Data Mining work. -- Intent was to go into Knowledge Management but didn't work out. Worked initial Helpdesk support and then went into Business Analyst / Data Mining work. -- Intent was to go into Knowledge Management but didn't work out.

Problem Resolution Group

• Feb 1998 - Jul 1998

Performing Dispatches and relaying calls to Technical agents as well as field agents handling networking and Tel Co issues. Documenting problem issues within ticketing database Performing Dispatches and relaying calls to Technical agents as well as field agents handling networking and Tel Co issues. Documenting problem issues within ticketing database

Tech Support Agent

• Sep 1997 - Nov 1997

Handling issues regarding troubleshooting of Internet connectivity as well as software program interfacing through Email and phone assistance. The main OS is Windows 95 based. The client base referred mainly to residential commercial end-users. The applications varied widely. We were connected through a Novell network interface and handled intranet communications using Novell’s Groupwise. Handling issues regarding troubleshooting of Internet connectivity as well as software program interfacing through Email and phone assistance. The main OS is Windows 95 based. The client base referred mainly to residential commercial end-users. The applications varied widely. We were connected through a Novell network interface and handled intranet communications using Novell’s Groupwise.

Tech Support Agent

• Oct 1996 - Sep 1997

Handling issues revolving around troubleshooting of Internet connectivity and Email configuration with some system troubleshooting. Utilizing the following operating systems: Windows 3.11, Windows 95, Macintosh, PowerMac, and ISDN. The client base referred mainly to commercial end-users. The applications mainly ranged with products put out or supported by PBI. However, have familiarity with various products on and for the Internet. Did limited software testing for end users regarding email. Handling issues revolving around troubleshooting of Internet connectivity and Email configuration with some system troubleshooting. Utilizing the following operating systems: Windows 3.11, Windows 95, Macintosh, PowerMac, and ISDN. The client base referred mainly to commercial end-users. The applications mainly ranged with products put out or supported by PBI. However, have familiarity with various products on and for the Internet. Did limited software testing for end users regarding email.

Helpdesk - Tech Support Agent

• Dec 1994 - Oct 1996

Working through Aerotek as a tech support agent for MCI. Handling calls regarding Internet connectivity issues such as configuration and installation. Utilizing the following operating systems: Windows 3.11, Windows 95, Macintosh, and PowerMacs. Also fielded troubleshooting issues for correctional facilities and electronic catalog systems. Working through Aerotek as a tech support agent for MCI. Handling calls regarding Internet connectivity issues such as configuration and installation. Utilizing the following operating systems: Windows 3.11, Windows 95, Macintosh, and PowerMacs. Also fielded troubleshooting issues for correctional facilities and electronic catalog systems.

Retail Sales - Software / Hardware / Pricing Availability

• Apr 1993 - Jan 1995

Worked initially as software sales represented, was promoted to hardware sales representative. Eventually promoted to pricing/direct sales working on the phones with orders, pricing information. Worked initially as software sales represented, was promoted to hardware sales representative. Eventually promoted to pricing/direct sales working on the phones with orders, pricing information.

Event Participant

• 1984 - 1985