Experience

Kinta Riverfront Hotel and Suites Sdn Bhd

• Duty Manager

  • Aug 2017 - Present

  -Reporting directly to OM and AFOM.-Leading colleagues to provide a better services-Leading a particular shifts-Delivering reports of the day and previous day to the boards of directors and HOD's-Performing nite-audits.-Meet with Supervisor to review daily assignments and priorities.-Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors.-Anticipate guests needs respond promptly and acknowledge all guests concerns.-Oversee guest registration reservations and other clerical duties with a focus in quality and courtesy.-Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.-Ensuring employees are offering exceptional customer service - Making sure customers are satisfied with the service and products -Delegating duties - Motivating employees- Handling cash and running end of day process Show less

• Duty Manager

  • Jul 2019 - Apr 2021

  Reporting directly to OM and AFOM.-Leading colleagues to provide a better services-Leading a particular shifts-Delivering reports of the day and previous day to the boards of directors and HOD's-Performing nite-audits.-Meet with Supervisor to review daily assignments and priorities.-Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors.-Anticipate guests needs respond promptly and acknowledge all guests concerns.-Oversee guest registration reservations and other clerical duties with a focus in quality and courtesy.-Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.-Ensuring employees are offering exceptional customer service - Making sure customers are satisfied with the service and products -Delegating duties - Motivating employees- Handling cash and running end of day process Show less

• Guest Service Officer

  • Apr 2016 - Aug 2017

  -Performing Night Audits-Leading colleagues to provide a better services-Leading a particular shifts-Being an example on how to perform and deliver a better quality service-Delivering reports of the day and previous day to the boards of directors and HOD's-Verify reservations upon guest arrivals-Perform check-ins and check-outs as required-Providing guest with the assistance that require-Preparing shuttle services for the guest, if required-Explain all hotel amenities-Greet each guest in a friendly and polite manner-Keeping track of lost & found items-Verify transactions and daily deposits, and verify float counts of respective cashiers Show less

• Guest Service Assistant

  • Jan 2016 - Apr 2016

  -Verify reservations upon guest arrivals-Perform check-ins and check-outs as required-Providing guest with the assistance that require-Preparing shuttle services for the guest, if required-Explain all hotel amenities-Greet each guest in a friendly and polite manner-Keeping track of lost & found items-Verify transactions and daily deposits, and verify float counts of respective cashiers


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