Experience

SBricks

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Operations Executive

  • Mar 2015 - Present



RVR Digital Infrastructures Ltd

• India
• Technology, Information and Internet
• 1 - 100 Employee

• CUSTOMER CARE EXECUTIVE

  • Apr 2013 - Present

  RVR and its associates are having all the required approvals and consents to provide Cable TV ISP & VOIP and Broadcast services in the state of Andhra Pradesh. To provide quality and reliability services As a Technical support executive -Respond to take calls from the customers to solve the internet problems,  Taking Remote Assistance from the customers computer and troubleshooting the internet problems, as per the Customers queries, Technical support for Microsoft operating systems from windows XP home edition – windows XP professional edition, Windows Vista and Windows 7/8 Operating Systems. Has got hands-on experience in using Remote Assistance tools to assist the customer to fix technical problems. Fix any issues with driver compatibility issues with both hardware & software. Troubleshooting Hardware and software issues by diagnosing the Event viewer errors and do the Registry level troubleshooting. Installation of LAN wires troubleshoot the DHCP related issues from the ISP. Show less

• customer care executive

  • Apr 2013 - Mar 2015

  RVR Group of Infrastructures, Hyderabad from APRIL 2013 to till date. RVR and its associates are having all the required approvals and consents to provide Cable TV ISP & VOIP and Broadcast services in the state of Andhra Pradesh. To provide quality and reliability services As a Technical support executive -Respond to take calls from the customers to solve the internet problems,  Taking Remote Assistance from the customers computer and troubleshooting the internet problems, as per the Customers queries, Technical support for Microsoft operating systems from windows XP home edition – windows XP professional edition, Windows Vista and Windows 7/8 Operating Systems. Has got hands-on experience in using Remote Assistance tools to assist the customer to fix technical problems. Fix any issues with driver compatibility issues with both hardware & software. Troubleshooting Hardware and software issues by diagnosing the Event viewer errors and do the Registry level troubleshooting. Installation of LAN wires troubleshoot the DHCP related issues from the ISP. Show less