Satish Mohan

Senior Executive International Services at INTI International University & Colleges
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Contact Information
us****@****om
(386) 825-5501
Location
Dengkil, Selangor, Malaysia, MY
Languages
  • English Full professional proficiency
  • Bahasa Malaysia Professional working proficiency
  • Tamil Professional working proficiency
Skills

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Credentials

  • Building Rapport with Customers
    LinkedIn
    Mar, 2023
    - Oct, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Mar, 2023
    - Oct, 2024
  • Customer Service Foundations (2020)
    LinkedIn
    Mar, 2023
    - Oct, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Mar, 2023
    - Oct, 2024
  • Customer Service: Problem-Solving and Troubleshooting
    LinkedIn
    Mar, 2023
    - Oct, 2024
  • Lean Six Sigma Foundations
    LinkedIn
    Mar, 2023
    - Oct, 2024
  • Serving Customers Using Social Media
    LinkedIn
    Mar, 2023
    - Oct, 2024

Experience

  • INTI
    • Malaysia
    • Higher Education
    • 700 & Above Employee
    • Senior Executive International Services
      • Mar 2022 - Present

      • International Students Airport Pick-up: Ensure all international students are successfully cleared of Immigration and pickup is arranged from the airport. Also coordinate with the necessary department to arrange for students’ accommodation. • Renewal Visa Application: Tracking of Renewal Students based on visa expiry dates to ensure timely submission and liaise with respective schools (HOP) in requesting supporting letters for not meeting EMGS Renewal criteria. • KDN License Related & Student Transfer, Deferment, Withdrawal & Completion: In charge of withdrawal cases, barring-debarring, auto drop-re-enrollment, deferment, termination type of academic affairs. Actively participate in monthly International Student tracking meeting. Coordinate & liaise with GLCO, Registry, OAR on International student data compilation & overview. Coordinate pre-graduation briefing & other related activities in ensuring student understands & provide necessary documentations. • One Stop Counter: Oversee the rotation schedule of One Stop Counter, attend to any student walk-ins, and assist on student admission. Also coordinate & guide students through medical checkup process for students who arrived at IO to report themselves. • Student Enrollment: Guide student through enrollment process, liaise with the schools and other departments. • Oversea the student visa application and international student welfare. Show less

  • University of Nottingham Malaysia
    • Education Management
    • 500 - 600 Employee
    • Visa Officer
      • Feb 2015 - Mar 2022

      • Lead and manage the visa office for the application of international student pass. • Liaise with the Immigration Department of Malaysia and Education Malaysia Global Services (EMGS) and other relevant authorities to resolve issues pertaining to student welfare. • Provide high quality customer services for students, prospective students, guests and visitors to the International Office. Also participate and assist in Open Days, summer school program, registration day/orientation program for international students each year/intake. • Prepare various reports on internationals student for management board meetings and manage the student file system. • Implemented the SOP for new application and created the master list for monitoring and reporting. Show less

  • Scicom MSC Berhad
    • Malaysia
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Passport Bank Officer/ Executive-Processing (EMGS)
      • Jun 2013 - Jan 2015

      • Responsible for managing and leading a team of agents in the Passport Bank for processing and submissions of passports for the issuance of the international student pass.• Liaise with IPTS representatives and Immigration Liaison Officers on matters related to student pass for foreign students.• To assist Education Malaysia contact center agents as a support staff and escalation team• Prepare daily reports on passport management.• Implemented the SOP for the passport processing process flow for the Passport Bank and initiated the master list system. Show less

    • Customer Service Executive (SingTel)
      • Apr 2013 - Jun 2013

      • Provide quality customer service in proper manner, promoting the latest products from SingTel and handling various technical requests from customers.

Education

  • Open University Malaysia
    Bachelor of Business Administration (BBA), International Business
    2013 - 2019
  • Multimedia University
    Foundation degree, Engineering
    2006 - 2007
  • SMK Bukit Mewah
    SPM, Science
    2001 - 2005

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