Experience

Work 365

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • 2014 - Present

  Develop CRM Apps requirements with key stakeholders and manage the phased launch of a new products:· Manage the product lifecycle of new features from planning to completion.· Develop strong, productive relationships with business stakeholders.· Ensure a healthy and timely workflow by providing strong direction and prioritization.· Maintain tight focus on the most important initiatives, and develop and track to timelines.· Manage up and provide management visibility into project status and tracking.· Confirm or create documentation processes. · Confirm the accuracy of Wireframes and UI design, led by the User Experience Team to support the product requirements and align with best UX practices. · Ensure adequate quality assurance testing, and user acceptance testing is conducted as needed for new features.· Analyze product performance and customer feedback post-launch and respond quickly to continuous improvements to correct problems.IDENTIFY AND EVALUATE OPPORTUNITES FOR CONTINUAL IMPROVEMENT · Benchmark CRM Apps industry best practices and influence key stakeholders.· Manage the process of new ideas from internal stakeholders and external vendors.· Establish and drive the product strategy and vision for each aspect of the system as it relates to the customer experience (eg. Omni-channel communications, online & in-store sales processes, delivery, customer service, issue resolution, etc.). Show less

• Business Analyst

  • Jun 2012 - 2014



studentsvilla.com

• Founder

  • 2010 - 2012