Experience

Evis Healthcare Pvt Ltd
• India
• Wellness and Fitness Services
• 1 - 100 Employee
• Head HR & Business Operations

  • May 2022 - Present

Alpine Health LLC
• United States
• Hospitals and Health Care
• Sr. Manager HR & Business Operations

  • Jan 2021 - Apr 2022

SBPM Services
• India
• Human Resources
• 1 - 100 Employee
• Head Of Hr & Business Operations

  • Dec 2017 - Dec 2020

Paperchase Accountancy Ltd
• India
• Financial Services
• 1 - 100 Employee
• Head Human Resource

  • Sep 2015 - Nov 2017


Ascendum Solutions

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Head Recruitment,

  • Dec 2012 - Feb 2014

  Managing recruitment's for over all groups Domestic/ International BPO, KPO & IT requirements. Managing recruitment's for over all groups Domestic/ International BPO, KPO & IT requirements.



Magus Customer Dialog Pvt. Ltd

• Outsourcing/Offshoring
• 1 - 100 Employee

• Operation Manager

  • Feb 2008 - Dec 2012

  Magus is ISO 9001:2008 company, pioneer in Contact Center operations in the field of Customer Retention Services since past 20 Years. Responsibilities/ Task Operations Head (Ahmedabad) Ensure smooth functioning of the branch and compliance to procedures and policy guidelines. People Development: Lead the team into operational growth and maximization of revenue Delivery as per SLAs: Manage the process as per clients requirements Ensure the staffing model, resource plan and budgetary allocations are designed to achieve key service delivery metrics; ensure that the same are communicated effectively both externally & internally (recruitment & payroll management) Handling Team size of 1200 at client premises. Handle HR & admin related activities. To take care of all legal & labor law compliances of the branch. Responsible for the branches profitability & stability. To develop & manage vendors for the branch. Derive cost effective process for smooth function of all departments Maintain ISO documentation for all process of branch(Ops, Admin, Purchase, Recruitment)



JURISCAPE LEGAL RESEARCH PRIVATE LIMITED

• India
• 1 - 100 Employee

• Process Incharge

  • Jan 2006 - Feb 2008

  Process In charge (Call Center) One of the leading Legal firms based in US having India office in Ahmedabad. Responsibilities/ Task Handling Operations (Customer Service) for Attorney Research Group Inc. one of the company in Juriscape group. Managing SLA's for the operation. Coordinating with quality team at U.S & India end to maintain the quality standards for customer service. Conducting training sessions for C.S.R, Middle level & quality team to maintain the standards of operations. Managing the Corporate clients like Law firms & attorney Firms at U.S end. Managing sales, Marketing & promotion activity for all the different kinds of product of the company. Handling the Complains & refund issues of the customers. Co-coordinating with the U.S end in developing new type of Law product as per the requirement of the U.S Law market.



Wipro BPS

• Tech. Support

  • Nov 2004 - Dec 2005

  Pune/Mumbai) One of the leading BPO in India. Responsibilities/ Task Troubleshooting all the technical queries for AOL ISP (U.S.A) software with connection Issues. Troubleshooting Software & Hardware issues for DELL (U.S.A) Computers (Dimension). Training the team members with the latest software updates & quality requirement demanded by the client. Coordinating with the Project manager & Team leaders for better performance of the team members. Handling technical queries for the team members. Training on floor trainees for the developing good communication skills & required quality parameters to attain maximum Customer satisfaction.



Apex International Pvt. Ltd

• Team Leader

  • Nov 2003 - Nov 2004

  International BPO in Ahmedabad working for Mortgage. Responsibilities/ Task Handling a team of 25 agents. Looking after the daily reporting for sales & database to be used every day. Taking care of O.J.T & product training. Maintaining the roster for the shift. International BPO in Ahmedabad working for Mortgage. Responsibilities/ Task Handling a team of 25 agents. Looking after the daily reporting for sales & database to be used every day. Taking care of O.J.T & product training. Maintaining the roster for the shift.



I-Serve Systems Pvt. Ltd.

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Executive

  • Dec 2002 - Nov 2003

  One of the international call centers in Ahmedabad working for United Kingdom clients. Responsibilities/ Task Working with the Telecommunication company campaign. Looking after the customer support & Technical aspect of the lines. Use to work on the Inbound as well as out bound activity for the same campaign. One of the international call centers in Ahmedabad working for United Kingdom clients. Responsibilities/ Task Working with the Telecommunication company campaign. Looking after the customer support & Technical aspect of the lines. Use to work on the Inbound as well as out bound activity for the same campaign.