General Manager IT Infrastructure and CISO

• Dec 2021 - Present

Associate Manager - IT Infrastructure

• Dec 2016 - Dec 2021

My primary activities includes – 1. Managing 24x7 offshore Service Desk & Operations. 2. Worked in close coordination with multiple Business Leaders / Operations Teams for a successful transition and operation kick off. 3. Developed & maintained strong relationships with Service Owner and Operations Leader. 4. Delivery committed SLA as per agreement. 5. Resource & Budget planning. 6. People Management: Hiring, Mentoring, Coaching, Appraisal, Conflict Resolution 7. Change Management, Stakeholder Management, Risk, Capacity and Delivery Management 8. Identify cost saving mechanisms to increase profit / margin. 9. Review meetings with internal clients and Vendors. 10. Resource management - shifts Management & Call distribution. 11. Employee performance & setting KPI. Show less

Manager - Sr. Systems Support Technology Lead

• Sep 2006 - Nov 2016

 Managing 24x7 onsite EUS (Service Desk & Desktop support).  Worked in close coordination with multiple Business Leaders / Operations Teams for a successful transition and operation kick off.  Developed & maintained strong relationships with Service Owner and Operations Leader  Collected Voice of Customers and reviewed it with IT Leaders to identify service enhancement.  Vendor engagement and management.  Delivery committed SLA as per agreement  Resource & Budget planning.  Steered complete EUS Service Delivery and Operations.  Identified potential opportunities to improve services leveraging tools & process.  Coached & mentored the team (technical and non-technical) and managed their performance.  Driving projects as per customer requirement within the budget and timelines  Working for Transition of Out Of Office support for Paris, UK and US, (end to end : Transition, Including planning, implementing, execution).  Deliver all Transition Projects and Programmers in line with recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting).  Planning, coordination, monitoring delivery of project activity.  Manpower planning, hiring, staffing & training  Build Scope of Work as per customers requirement  Identify cost saving mechanisms to increase profit / margin.  Review meetings with Internal clients and Vendors  Conduct project status reviews & performance reviews  Setting up/ implementation of Helpdesk  Project design, Planning, implementing and Monitoring  Working with Regional & Global team to drive global initiatives in the Bangalore Offices  Vendor Management, review meetings with Vendors and negotiating various requirements with the Vendors  Resource management - shifts Management & Call distribution.  Show less

Team Leader at GE Healthcare, India

• Jun 2004 - Sep 2006

• Handled position of IT Site Lead • Managing Onsite Engineers (11 Engineers) • Ensure smooth flow of call and handling any escalation. • End Customer support. • Maintain Asset Database of entire site. • Solving mail / desktops/ Printers and other users problems • Maintenance of LAN and PC’s • Maintaining the database of the Location PC’s and other Instruments • Installing and maintaining all types of windows platform OS and other Software’s • Maintaining IP Database & VLAN • Trouble shooting of Windows 2000 Servers / Workstations. • Resolving problems through Remote Control Tools and Telephone Support • Handling Windows NT / 2000 Backup & VERITAS Backup • Responsible for Managing an entire network of 1500+ Dell systems (laptop and Desktop) • Maintain the entire HP and Xerox network printers, maintain warranty details and renew AMC. • Raising order for user’s IT requirements & maintaining record of all inward items received form vender. • Co-ordinate between vender and finance Team for payment clearance. • Making call report and do analysis for reducing call volume. • Maintain assets inventory. Show less

Member Technical Staff

• Oct 2003 - Jun 2004

Responsibility:Back-up plan for servers at STPB, Implementing new technologies, co-ordination with the AMC Vendor, Maintenance of Server, Desktop PC, Printers. Troubleshooting Local Area Network, Installing or upgrading of new Software, system administration and data security, network management, technical updates and software / hardware upgrades. Adding patches and new tools to maintain network devices. Support for DNS, WINS, DHCP, File & Print, and other core services. Monitor computer system operation and implement restoration procedures in the event of system failures. Daily backups and disaster recovery, Assisted to administer the Network, setup Windows servers. Show less