Sr. Network Specialist

• Dec 2021 - Present

Sr. Associate

• Mar 2020 - Dec 2021

Deputy Manager IT

• Jan 2019 - Mar 2020

Assistant Manager IT

• Feb 2018 - Mar 2020

Data Executive

• Jul 2015 - Jan 2018

Monitoring the on-air data for TV18 and Awaaz and Web18 Starting all NSE / BSE feed handlers / MCX / NCDEX feed handler. Handling the client support to NSE & BSE Stock Exchange related Software [CNBC_MONEY] Issues based on .NET and database on SQL2005 Coordinating with exchanges. Handling and maintaining database. Handling newswire and Reuters terminal and user query. Troubleshooting and coordination with newswire and Reuters. Handling and maintain the XML feeds from all vendors. Health checks up and maintains servers. Worked with application developers in resolving application issues. Configuring routers, switches and access points. Taking backup of switches and routers on monthly basis. Maintaining the over connectivity in the working environment. Following up with the leased lines, MPLS, P2P connectivity with the service provider in case of any issue. Maintaining the network inventory. Taking backup of switches and routers. Configuring Cisco Switches and Routers. Configuring Access points & taking backups (Cisco & Aruba) Configured Cisco supervisor 4570RE (Core Switches) along with the team. Raising call logs and coordinating with ISP with the issue. Show less

IT Specialist

• Mar 2014 - Jun 2015

Technical Consultant

• Jun 2013 - Dec 2013

Interacting with the customers and understanding their issue and providing proper solutions. Trouble shooting the with the customers router and checking if all the lines are proper. Maintaining the cases, adding notes and raising tickets of the customers. Escalating the customers issue to other department. Giving the correct resolution to the customer. Coordinating with the Team leader and the other Agents. Interacting with the customers and understanding their issue and providing proper solutions. Trouble shooting the with the customers router and checking if all the lines are proper. Maintaining the cases, adding notes and raising tickets of the customers. Escalating the customers issue to other department. Giving the correct resolution to the customer. Coordinating with the Team leader and the other Agents.

Tech Support Eng,

• Feb 2010 - Sep 2012

Providing IT support to the employees in the company. Checking the downtime and the up-time of the services. Coordinating with the staffs. Managing the networking infrastructures within the company. Debugging and applying patches. Providing IT support to the employees in the company. Checking the downtime and the up-time of the services. Coordinating with the staffs. Managing the networking infrastructures within the company. Debugging and applying patches.

Application HelpDek Support Engineer

• 2009 - 2009

Handling web application. Coordinating support services with the internal staff and customers. Making reports on weekly basis. Applying patches and debugging. Directing the customers with their issues to the correct department. Handling web application. Coordinating support services with the internal staff and customers. Making reports on weekly basis. Applying patches and debugging. Directing the customers with their issues to the correct department.