Experience

Techrooters

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Talent Acquisition Specialist

  • Jan 2019 - Present

  • Development and management of recruiting strategy and coordinating recruiting operation efforts to successfully execute talent road maps.• Working on Lateral, Contingent, Campus & Executive recruiting, mainly committed to (Java, Python, Golang, AWS/DevOPS, Android, iOS, .Net Developers, ETL/Informatica, Business Analysts, SDET, UI/UX, Cloud Architect, QA Engineers, QA Managers, Data Engineers, AVP Strategic Forecasting, Manager Sales Analytics, AVP multichannel marketing, Manager risk model development etc.• Evaluate performance of talent team and effectiveness of tech stack through use of metrics to determine recruiting capacity, working closely with Hiring Managers and Recruiters to set and manage expectations.• Continually improve process and technique to allow for efficient, effective, and inclusive candidate• experience.• Managed reconfiguration of ATS (Greenhouse) to maximized data integrity and created standard• workflow aligned with Fair Interview Process. Resulted in ability to more accurately project recruiting outcomes and effective workforce planning.• Design and train team members and hiring managers on best practices and standardized recruitingprocesses. Reduced candidate time-in-process by 54% while operating with 33% of recruiting resources from previous year.• Created and implemented employee referral program resulting in 50% increase in referral hires.• Responsible for customer relationship management which involves retaining the clients, handling customer needs & business requirements.• Adding new vendors and support channels, negotiations & paperwork management.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Corporate Recruiter

  • Sep 2015 - Dec 2018

  • Involved in full life cycle IT Recruitment from posting job advertisements, sourcing, interviewing, screening, and selection to negotiation, offer and close, ensuring an outstanding candidate experience.• Responsible for hiring of corporate and field positions to include roles in IT, Telecom, Sales, Operations, Account Management, Supply Chain, and Marketing.• Develop recruiting & sourcing plans for complex talent needs and high-level positions, identifying appropriate and effective external sources for candidates.• Recruitment for qualified candidates (internal/external and active/passive) via the company career site, external job boards, and social platforms.• Developed and maintained connections with universities, alumni groups, teams, and other organizations to identify and attract candidates.• Managed the application/interview process for internal applicants.• Maintained the applicant tracking system to ensure up-to-date and detailed candidate information is readily available• Presenting full offers to candidates and manage through related inquiries.• To Plan, develop, implement, and constantly re-evaluate recruitment activities and performance based on defined goals, strategies, objectives, and metrics.• Build and maintain trusted advisor relationships with hiring managers and other key stakeholders. Worked with the hiring team to understand job specifications, qualifications, and skillsets needed for new roles.• Partnered with external resources/agencies to identify and recruit candidates when appropriate.• In alignment with Talent Acquisition strategy, develop, implement and manage recruiting programs (i.e. internships, referrals), collateral and branding to attract talent.• Continuously up to date on recruiting trends and the employment landscape. Identifies and makes recommendations for recruiting methods and strategies based on information.



Alcatel-Lucent Enterprise

• France
• Telecommunications
• 700 & Above Employee

• Talent Acquisition Lead

  • Sep 2010 - Aug 2015

  • Responsible for full life cycle IT Recruitment from sourcing, interviewing, screening and selection to negotiation, offer and close, ensuring an outstanding candidate experience.• Strong knowledge of technical job market, web-based and Internet recruiting techniques, and employment policies and procedures.• Partner with market HR and other HR leaders (HRBPs, Center of Excellence leads) to deliver on location specific strategic talent priorities (Market Colleague Plans, Strategic Projects etc.)• Involved in all full life cycle recruiting, sourcing, qualifying, networking, assessing, salary trends, relationship management, and due diligence• Worked on Job Boards, HR Software and Applicant tracking systems.• Develops and maintains network of contacts to help identify and source qualified candidates.• Screening candidates for technical ability as well scheduling and coordinating interviews.• Engage in communication with potential candidates regarding staffing needs.• Achieving Daily Submittal Targets and maintaining good submittals ratio of Interview/Placement.• Direct & enhance team’s handling for client relations with strong emphasis of assertive sales practices.• Utilizing effective recruitment methods through Job Diva, Career Builder, Dice, Indeed, Monster, Social Media & Networking.



Tata Infotech Pvt. Ltd.

• Technical Support Specialist

  • May 2001 - Aug 2010

  • Worked as a Team Lead for technical support and L1 support.• Handling calls related to Channel streaming issues and solving their queries accordingly to the business rules defined by theclient.• Email support on voice issues for VoIP (Voice over Internet Protocol) and IPTV issues.• Ensure that issues faced during process execution are escalated effectively to the immediate supervisor.• Consistent improvement in customer rating seen with rigorous teamwork.• Studying and Analyzing client requirements to ensure customer satisfaction• Preparing daily workloads for staff & coordinating the daily allocation of work.• Handling customers over the call and making them understand the technicalities whenever required has increased their faithand confidence levels and this is also a key point in maintaining good CSATs.• Involvement in any major issue that is causing the huge business impact /Production Impact• Handling new client inquiries and acting as the face of the business.• Dealing with and resolving problems and issues which arise.• Worked with the sales and marketing team to drive sales forward.