Asst. General Manager - IT

• Jul 2021 - Present

IT Manager

• Mar 2017 - Jun 2021

Information Technology Manager

• Dec 2014 - Mar 2017

- Critical Business decision related to technology upgradation- Project management for different utility developments for web and mobile interfaces- MIS for IT Projects and Reviews- Client discussion for Pre-sales meet.- Offline-Online Data Sync ERP Module Creation for Event Sales

Asst. Manager - Information Technology

• Sep 2013 - Nov 2014

- Project Management-Infrastructure & Web Developments- Managing Team-Infrastructure, Web & Mobile Development (Android & iPhone), - Cloud Server Management - AWS- Solution Architect for ERP Modules, CRM , E-Learning and Online assessments. - Technical Audits of Centers- Understand the domain and find out the perfect product to fit the market demand.- Payment Gateway integration solution working with Avenues & PayPal.- Information Security and Surveillance Systems

Senior Executive

• Jun 2011 - Sep 2013

- Planning the Network-Server Structure for the upcoming - Managing IT team of corporate and regional offices as well as the schools owned by Birla Edutech Ltd.- Application and Server Configuration for a Franchise Environment- Incorporating ITIL Documentation into the Company's IT Standardization.- AMC of IT assets and budgeting IT finance based on upcoming projects- Maintaining the Current Environment and Recurring Costs for the IT Assets.- Maintaining the domain and web hosting concerns as per the requirements.- Team management & team skill upgradation programs. Show less

System Administrator

• Jun 2010 - Jun 2011

- Administration of the mail server, WSUS server, DNS server, and FTP server- Supervision and implementation of various tools in Windows Server 2008 R2.- Active Directory Management and Policies - Managing all domains, hosting, splitting emails, and a server pointer. - Configure the Cisco 1841 Wireless Router, L3 VPN, and P2P Internet sharing.- Monitoring Bandwidth and Coordinating with ISP for Packet Drops.- Fort iGATE Firewall 110C administration.- Virus Control Management: - MacAfee 8.5 version, Symantec Endpoint Protection suite.- Using an IBM Tape Drive to manage Symantec Backup Exec 12.5. Show less

Desktop Engineer

• Oct 2008 - May 2010

(Managing Company Hewlett Packard but Payroll by 3rd party)- Troubleshoots critical user issues and concerns and resolves issues across branches.- For critical customer reporting, I was a single point of contact.- Handling remote locations for application connectivity.- Travel Management Applications-Fact, Galileo, Abacus, Frame, SAP Application Troubleshooting.- Virus Control Management (VCM), Symantec Endpoint Protection (SEP) Policy Strategies, Implementation, and Branch Rollout.- Safe boot data security software for all laptop users: installation, user creation, hostname addition, and keeping track of the license count.- Branches and franchisees network control management . (Leased lines and MPLS in the WAN network.)- Monitoring backups by using VERITAS 12.5. Show less

Facility mangement Engineer

• Dec 2007 - Oct 2008

(IT Services managed by company CMS Computers)- Creation and deletion of users' accounts. - Monitoring and scanning of HDD and disc space capacity.- User Systems Health Check-up and data sizing. - Reinstall the O.S. (XP) in case of corruption or disk crash.- Maintenance in general Data Backup Library. - Taking Server Backups LTO- Autoloader.- Update Antivirus at our location. Solving virus-related problems. - Asset Tagging ,Recording Asset Movement, and Auditing Inventory on a Monthly Basis. - Support for users on their standard applications like MS Word, Excel, Power Point, IE etc.- Experience in troubleshooting and supporting desktop PCs and laptops.- Vendor Management for issue resolution (Team, HCL, Bridge InfoTech, CMS).- Monthly software inventory, with PC Windows updates using GUP Show less

Hardware Engineer

• Apr 2005 - Nov 2007

- Troubleshooting of computers, including maintenance and servicing, software installation. - Client-side PCs running Windows 98, 2000, 2003, and XP were configured and maintained. - Troubleshooting basic network problems like pair-to-pair connectivity and crimping. - Installation, configuration, and troubleshooting of network and LaserJet printers, modems, and scanners. - Configuring and troubleshooting of Microsoft Outlook 2003 and Outlook Express. - To troubleshoot hardware or network problems. Show less