Sander Kokjé
Head of Business Integrations and Delivery at SKIDATA BNLX- Claim this Profile
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Bio
Credentials
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ITIL Expert in IT Service Management
EXIN your ICT competence partnerMar, 2017- Sep, 2024 -
ITIL Managing Across the Lifecycle
EXIN your ICT competence partnerMar, 2017- Sep, 2024
Experience
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SKIDATA BNLX
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Netherlands
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Information Technology & Services
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1 - 100 Employee
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Head of Business Integrations and Delivery
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Jan 2018 - Present
As Head of Business Integrations and Delivery Benelux, responsible for integration SKIDATA's Parkingmanagement Solutions with external systems of our customers. With a team of product experts and solution architects, we design, develop and deliver integrated solutions. For our market organization, we are also responsible to introduce new and adjusted SKIDATA solutions into the market. SKIDATA's sweb.Platform is our cloud based solution for our customers to use standard, off the shelf, web based services for control rooms, business intelligence dashboards & reporting, digital parking validations, e-commerce webshops for B2C and B2B Use Cases and last but not least, a full, digital way to pay parking fee's with a mobile device. With SKIDATA's sweb interfaces, we provide an open, standardized API platform we use to integrate with external platforms to make the end to end integration with our Parkingmanagement Solutions possible.
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SKIDATA BV
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Netherlands
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IT Services and IT Consulting
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1 - 100 Employee
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Head of Service
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Mar 2016 - Dec 2017
As Head of Service, I was responsible for daily service operations for our customers. Giving guidance to multiple teams for Customer Support, Technical Support and Service Sales & Contractmanagement I also had the direct responsibility for maintenance contracts for key accounts in the Airport-, City- and Commercial Operator segments. As a certified ITIL Expert, improved service processes, create more standardization in Service Agreements and contract setup in close cooperation with our Headquarter in Austria.
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INISI
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Spain
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Real Estate
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1 - 100 Employee
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Service Delivery manager
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Mar 2013 - Mar 2016
As a service delivery manager, I was responsible for successful delivery of all services, projects and consultancy assignments. As a management team member responsible for professionalisation delivery processes, fleetmanagement, employee satisfaction and performance appraisals (support-) engineering team. Projects: Office365 migrations, Citrix XenApp/XenDesktop 7.6 implementations, IP trade command and control, Server and desktop virtualization projects, VOIP and network infrastructure assignments. Service contracts: 24x7 managed service agreements for network infrastructures, Microsoft - and server/desktop virtualization environments.
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Logica
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Delivery manager projects
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Apr 2012 - Dec 2012
As a delivery manager projects, I was responsible for successfull delivery of multiple engagements in accordance with client satisfaction, agreed outcome and financial targets. Operational activities were performed by projectmanagers and servicemanagers whom I gave guidance to.Activities in this role include contract- and changemanagement, bidmanagement for new and existing clients and periodically report on qualitative and quantitative metrics.Projects: Infrastructure design and implementation datacenters, implementation e-Size platform for automatic invoicing, implementation document management sysem.Service contracts: Application management and hosting workforce automation environment, transition to multiple testenvironments to enable test facilities for 80 marktparties within the Utility sector, application management for multiple administration systems.Clients: Eneco, Stedin, Joulz, Essent, Enexis, EDSN, Nuon.
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Delivery manager projects
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May 2008 - Mar 2012
As a delivery manager projects, I was responsible for successfull delivery of multiple engagements in accordance with client satisfaction, agreed outcome and financial targets for the ING account within Logica. During this period I gave guidance to 4 project managers and a development team with 35 resources on average, responsible for functional design, software development and test. Activities in this role include creation and execution of multiple Statements of Work, implement and improve processes for the Cobol development line of Logica. Projects: Cobol application development as part of overall Tango program; integration Postbank label into ING (Retail/Wholesale); Internet application development car insurance; implementation automatic test environment SAP with Worksoft tooling; Substitute 250 external resources with Logica resources in ING Wholesale.
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Delivery manager projects
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Jul 2004 - Apr 2008
As a delivery manager projects, I was responsible for successfull offering and delivery of multiple engagements in accordance with client satisfaction, agreed outcome and financial targets. Projects were executed in Logica’s Resu!t Development Center. I gave guidance to projectmanagers and was responsible for the continuous process improvement in the Development Center. In this period, some engagements were outsourced to Logica’s offshore development centre in Bangalore. Clients: SNS, ABN AMRO, AEGON Pensioenen, AEGON Bank.
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CMG
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Team manager Oracle
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Feb 2001 - Jun 2004
As team manager Oracle, I was responsible for 35 Oracle professionals and their billable engagements. Activities in this role include peoplemanagement, competence development and sales. Clients: MN-Services, ABN AMRO, AEGON, ING, Achmea Pensioenen, Eneco, T-Mobile, Zwitserleven en Ministerie van Defensie.
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Consultant
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Apr 1995 - Jan 2001
As a consultant, I started as a Clipper programmer at VSB bank, later part of Fortis, and TU-Delft, as Powerbuilder developer at ABN AMRO Bank and Insurance and Autolease Holland. I was promoted from software developer to functional design specialist and (technical) project lead in a multidisciplinair team responsible for projects regarding payments for ABN AMRO.
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Education
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1989 - 1993
De Haagse Hogeschool / The Hague University of Applied Sciences
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