Experience

WiseTech Global

• Australia
• Software Development
• 700 & Above Employee

• Enterprise Solutions Specialist

  • Aug 2022 - Present



Data#3

• Australia
• IT Services and IT Consulting
• 700 & Above Employee

• Senior System Engineer(SCCM & INTUNE SME)

  • Apr 2016 - Aug 2022



Cisco

• United States
• Software Development
• 700 & Above Employee

• Technical Lead SCCM

  • Mar 2015 - Mar 2016

  Responsible for delivering end user services such as device management, packaging and deployment, collaboration, SOE Management and messaging to end users within the organisation globally. Furthermore Responsible for monitoring and maintenance, escalation, communications, and management of production desktop system infrastructure and configuration as well as Plan and oversees the rollout of all changes to the desktop EUS SCCM environment and lead a team of 6 people globally.Architect and design experience in SOE design and implementation for Windows 7, 8 and 10. Undertaken project such as SCOM monitoring design implementation and SCCM DR design implementation setup, externalization of SCCM which were all completed before project deadlines. Furthermore developing integrated automated solutions to resolve highly complex SCCM technical and business issues using up to date System Centre Tools such as Orchestrator (SCORCH), SCVM and scripts.Other Duties• collaborate with other teams and external vendors to deliver services • Evaluated current procedures and processes for accomplishing department objectives and continuously develops and implements improved practices and processes using automation where possible.• Involved in enabling future functionality of SCCM including Operating system deployment (SOE), application catalogue, asset intelligence and software metering.• Provided 3rd level support for desktop support analysts.• Provide service metrics and service health monitoring to management• Trained less experienced staff as well as providing SME guidance on all areas related to SOE, desktops and SCCM 2012R2.Achievements• Architected and implemented a DR solution for the SCCM desktop environment where minimal down time could be achieved if a DR outage would to occur. Furthermore implemented monitoring solution using SCOM to monitor the sccm environment which managed over 100K desktop devices globally.



Harvey Norman

• Australia
• Retail
• 700 & Above Employee

• Senior Enterprise SCCM Specialist

  • Oct 2012 - Mar 2015

  Responsible for maintaining the operational effectiveness of SCCM technology infrastructure and acting as an intermediary between end-users and Technology to ensure that business/user requirements are delivered in Technology solutions.Furthermore Responsible for design and architecture of SCCM on Windows server systems and supporting infrastructure. In addition design solutions and recommendations on strategy, develops necessary business cases, and engineer SCCM infrastructure solutions such SCCM 2012 migrating design and implementation strategy. .Additionally developing integrated automated solutions to resolve highly complex SCCM technical and business issues using up to date System Centre Tools such as Orchestrator, SCVM and scripts. Undertaken the Design and Implementation of SCCM 2012 in the enterprise environment. The Following accomplishments have been Undertaken in Migration of SCCM 2007 to SCCM 2012:• Design for up to 5 Physical SCCM 2012 Site for the client environment which included the SCCM 2012 Hierarchy design and placement requirements for SCCM and site servers. • Designing include Hardware, storage and component requirements for SCCM 2012 primary and remote sites including virtualization sites.• High Availability and Disaster Recovery solution were developed and implemented. • USMT process for Windows 7 Migration using SCCM 2012 was developed for Windows 7 rollout project, which also included PXE services in considerations. • Design for bandwidth throttling for different site types and their related link speeds.• Designs included Operating System Deployment features of SCCM to support multicast deployment and PXE Services.• Migrated 300 Secondary Site Stores from old SCCM 2007 to New SCCM 2012 environment.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• SCCM Infrastructure Lead & SCOM

  • Jan 2011 - Sep 2012

  Responsible for design and architecture of SCCM on Windows server systems and supporting infrastructure. Provide design solutions and recommendations on strategy, develops necessary business cases, and engineer SCCM infrastructure solutions.Developing integrated solutions to resolve highly complex SCCM technical and business issues. Leading projects and provide guidance/training to junior staff.Duties include:• Maintain SCCM Infrastructure health• Implement and maintain best practices, improve software distribution reliability, performance, security, and ease of use• Integrate packages and software deployments into SCCM distributions throughout the organization of more than 40,000 workstations and servers. • Perform and validate test packages for Servers and Workstations operating systems. • Monitor production deployment process with system engineers from other network facilities. • Assist with monthly Windows Update deployment process to Windows servers and workstations within the organization via SCCM.• Perform SCCM server administration and monitor daily tasks as required.• Provide on-going support of corporate Windows 7 migration• Create and manage SQL reporting Liaising closely with Clients and other support teams to ensure timely and successful rollout of SCCM Infrastructure and software to Westpac and other Client business areas. Own and drive problem resolution for high severity issues, including guiding other team members as a technical lead. Established solid relationships with the different delivery teams, account team and customers.