Saswoti Pradhan
Senior Business Systems Analyst at Healthcare Financial Management Association (HFMA)- Claim this Profile
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English, Hindi, Oriya -
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Bio
Jeremy Benoit, PMP
As a senior BA at Deutsche bank, Saswoti worked closely with Business Team, partners and internal teams to create and analyze functional specifications, raise insightful questions that helped quantify business needs, initiate change requests/enhancements, create technical and functional documentation. She was responsible for overall salesforce marketing cloud application administration that included investigating issues, post implementation reviews, proposing possible solutions, areas of improvement, gap analysis, data analytics and application monitoring across sales and marketing cloud. Saswoti played a vital role in rebranding
Jeremy Benoit, PMP
As a senior BA at Deutsche bank, Saswoti worked closely with Business Team, partners and internal teams to create and analyze functional specifications, raise insightful questions that helped quantify business needs, initiate change requests/enhancements, create technical and functional documentation. She was responsible for overall salesforce marketing cloud application administration that included investigating issues, post implementation reviews, proposing possible solutions, areas of improvement, gap analysis, data analytics and application monitoring across sales and marketing cloud. Saswoti played a vital role in rebranding
Jeremy Benoit, PMP
As a senior BA at Deutsche bank, Saswoti worked closely with Business Team, partners and internal teams to create and analyze functional specifications, raise insightful questions that helped quantify business needs, initiate change requests/enhancements, create technical and functional documentation. She was responsible for overall salesforce marketing cloud application administration that included investigating issues, post implementation reviews, proposing possible solutions, areas of improvement, gap analysis, data analytics and application monitoring across sales and marketing cloud. Saswoti played a vital role in rebranding
Jeremy Benoit, PMP
As a senior BA at Deutsche bank, Saswoti worked closely with Business Team, partners and internal teams to create and analyze functional specifications, raise insightful questions that helped quantify business needs, initiate change requests/enhancements, create technical and functional documentation. She was responsible for overall salesforce marketing cloud application administration that included investigating issues, post implementation reviews, proposing possible solutions, areas of improvement, gap analysis, data analytics and application monitoring across sales and marketing cloud. Saswoti played a vital role in rebranding
Credentials
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Internal H501 Certified Advance Developer
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Salesforce Certified Platform App Builder
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Salesforce Certified Platform Developer I & II (Transition Exams)
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Salesforce.com Advanced Certified Administrator (ADM 301)
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• Salesforce.com Certified Administrator (ADM 201)
Kryterion
Experience
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Healthcare Financial Management Association (HFMA)
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Senior Business Systems Analyst
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Jul 2018 - Present
Create and improve CRM strategies, digital marketing strategies, automations and technologies, market segmentation; campaign development and sales strategy. Help maintain/oversee cloud integrations and API architecture for sales, marketing, education & LMS systems. Contribute to project prioritization and risk, scope, schedule and budget assessments. Oversee the assigned CRM/Marketing Automation/LMS projects, monitor and control schedule, quality performance, prepare regular reports for stakeholders and internal users. Digital Asset and marketing tool migration from legacy systems to Adobe Marketing Cloud Coordinate and contribute to the creation of quality assurance plans for high-budget and/or high complexity projects. Implement, Develop and Monitor the evolution of Sales Cloud, Adobe Campaign Standard, Adobe Analytics, Adobe Experience Manager, Cvent/Fonteva event management and LMS (Thought Industries & Crowd wisdom) platforms. Document and Educate business stakeholders on new implementations and enhancements. Work closely on Salesforce Integrations, data flows, data integrity and reporting, initiate and drive system improvement projects.
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DWS Investments - Deutsche Bank
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United States
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Senior Business Analyst - Salesforce
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Oct 2017 - May 2018
* Work closely with Asset Management Group to facilitate business process analysis, gather requirements and map them to solutions that leverage Salesforce functionality * Regularly interacting with Sales and Marketing users and Technology partners located around the world, including Chicago, New York, London, Germany, and India for all Internal and external projects. *Implement Compliance of the SalesForce Marketing Cloud system with DWS Client policies and procedures * Guide best practices for security model, strategies, analytics, and specialized processes (such as Lead Management or Campaign Management, Building Reports/Dashboards) * Author a detailed design solution and configuration specification using diagramming tools to represent business and technical processes (news and alert integration into websites, virtual surveys via email and cloud pages, further explore predictive intelligence and journey builder features etc.) * Stay current with the periodic Marketing Cloud releases and leverage the updates applicable to the organization * Planning, documentation, execution, testing, and launching of projects , manage change requests and Releases. Contribute to overall Application Management and Administration Tasks.
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Freelance
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Illinois
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Freelance Salesforce Consultant
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Jul 2017 - Sep 2017
Perform responsibilities of Administrator/Developer for implementations, integrations, and custom configuration; sales and operations management; and data analysis etc in Sales Cloud, Service Cloud, Marketing Cloud, Reporting and Dashboards, Knowledge Base, Communities. Additionally, consult and support day to day activities of Client, perform CRM optimization, help in achieving peak efficiency and process documentation, share new features. Guiding teams to achieve productivity and share tips/tricks. Learning common automation tools, integration with other platforms based on requirements and meaningful data analysis for business process.
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DIKSHA TECHNOLOGIES INC.
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Herdon, Virginia
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Salesforce Trainer
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2015 - 2017
• Career counseling, training for Salesforce.com CRM and be part of Diksha contract staffing professionals • Worked with Experienced Recruiting Managers for pre-interview preparation and post-interview follow ups. • Created training documents, manuals, demos, presentation and online Meeting sessions using GoToMeeting and other online Tools for CRM Implementation. • Shared concepts of Object Oriented programming language to non-technical graduates and trained Apex/Visualforce programming language with useful links, tips and tricks. • Introduced inbuilt Salesforce Tools, required Troubleshooting applications/Tools with examples, introduced features of new releases and API development. • Help in Salesforce Certifications, maintenance and train customer support/ customer facing techniques.
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HCLTech
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India
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IT Services and IT Consulting
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700 & Above Employee
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Salesforce.com, Cloud computing (SFDC project)
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2011 - 2014
• Ensure optimal solutions & participate in debugging, troubleshooting, setting up, customizing Salesforce application, maintaining, escalating cases & sharing new features to Account Executives, Managers, Developers, and Administrators who log cases with Salesforce for Sales Cloud, Service Cloud, Marketing Cloud, Salesforce1 etc.• Troubleshoot Triggers & Controller Classes, VF pages code for Premier Customers. This includes verifying the code whether they followed the best practices, hitting any Governor Limit or contain any potential Known Issues, write sample code, contribute to Open source projects. • Understanding of Code Optimization and share best practices, Apex Governor Limits, platform limits and workarounds• Monitor Deployment (ANT, Force.com IDE, Change set) related issues • Troubleshoot generic SOAP & XML messages from client & Salesforce.com applications using Soap UI.• Participate in Root Cause Analysis of any unexpected errors/failures and escalate cases if needed to Tier 3/R&D Team.• Handle issues related to Salesforce SOAP/REST/Metadata API or API Integration with other Tools/Platform/technologies like Java.• Guide Single Sign-On (SSO) Implementation, configuration & Functionality issues.• Identification of Bugs or Release related issues.• Mentor new candidates, conduct training sessions and share experience with different team• Construct & Share Knowledge base material/articles for operational efficiency while also Empower and Enable the Developer community. • Other than Salesforce Developer Support, worked as Salesforce Administrator/Analyst and spearheaded the Implementation of detailed Sales process using Customization & Configuration, Design & Integration program.
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AT&T Tech
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2010 - 2011
Worked as AT&T DSL Senior Technical Support EngineerDescription: Render Technical Assistance and Serve for AT&T DSL Internet Business & Residential clients in US who contact us from AT&T Chat Support portal or using AT&T Customer Service number. Responsibilities: • Answers incoming calls/Chats from customers to set up AT&T DSL Internet connection, install and configure computer/wi-fi devices/AT&T supported Modem/Router, troubleshoot slow/intermittent/no internet connectivity issues. • Supports AT&T products and services like McAfee Anti virus, Parental Control Software, Yahoo Mail account access/service issues etc. • Administers troubleshooting measures to eliminate connectivity issues, run tests, report outages and share knowledge articles etc. • Analyzes, interprets and determines Tier II technical procedures that require scheduling
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Education
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2006 - 2010
Dhaneswar Rath Institute of Engineering & Management Studies, Cuttack
Bachelor's degree -
1999 - 2004
St. Joseph's High School
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