Experience

Kelly Snacks
• Austria
• Manufacturing
• 1 - 100 Employee
• Junior Supply Chain and Operations Controller

  • May 2023 - Present


Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Field Quality Assurance at Amazon

  • Aug 2021 - Mar 2023

  Employee Training: Formerly working in Performance and Quality Support, I trained and mentored new recruits in both areas.People Development: As an Amazon Field Quality Assurance Leader, I have trained and coached new recruits, developing and preparing them for their roles in the field.Project Delivery: In order to identify the best performing Delivery Service Providers and grant benefits based on the volume share, I created an internal Excel ranking system based on Amazon's Performance, Quality, Compliance and current Fokus KPIs. Consequently, delivery performance in 2022 has increased by 0.17% from 2021.Logistics Management: During the nightshift, I scheduled the next week's truck arrival to ensure a smooth sortation flow on the shop floor.Remote Troubleshooting: My job includes remote troubleshooting of our sub stations DOQ8 and DZQ6, providing real-time solutions for Quality and Performance issues. Show less

• Support for Performance and Quality

  • Feb 2021 - Jul 2021

  Performance Improvement: I have monitored more challenging delivery areas to find first-time delivery barriers and have written data-based use cases over an extended period of time to improve processes.Quality Control: By partnering with Amazon's Local Police, I held data-based overviews of stolen parcels and reduced theft by 58% from 2021 to 2022.Risk Management: My goal is to increase the visibility of daily risks out on the road by writing SQL codes on one of Amazon's websites. This allows me to recognize specific blockers that occur in our delivery areas on a daily basis. Show less