Experience

Harver

• United States
• Software Development
• 100 - 200 Employee

• Senior Strategic Account Manager

  • Jan 2023 - Present



pymetrics (now Harver)

• United States
• Software Development
• 1 - 100 Employee

• Client Success Manager

  • Jun 2021 - Feb 2023



Fourth

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Solutions Consultant

  • Sep 2018 - Jun 2021

• Customer Success Consultant

  • Feb 2016 - Sep 2018

• People System Product Specialist

  • Apr 2015 - Feb 2016

  • Solving customer queries regarding People System• Managing cases using Salesforce CRM system• Supporting Fourth People System - HR, Rotas and Payroll• Customer service reviews

• Relationship Manager

  • Feb 2015 - Apr 2015



Kartel Catering

• Melbourne, Australia

• Catering & Administration Assistant

  • Mar 2014 - Jul 2014

  - Managing Invoices - Managing customer orders by phone and email - Ensuring orders are detailed in regards to dietary requirements - Recommending quantities based on customer requirements for events - Managing Invoices - Managing customer orders by phone and email - Ensuring orders are detailed in regards to dietary requirements - Recommending quantities based on customer requirements for events



InterContinental Melbourne The Rialto

• Melbourne Area, Australia

• Bartender/Waitress

  • Mar 2012 - Mar 2014

  • Ensuring smooth operation of High Tea service • Delivery of exceptional service to guests as shown on TripAdvisor and IHG Heartbeat • Installing and maintaining online reservations system • Liaising with clients to ensure individual requirements are met and exceeded • Control of bar in managers absence including staff levels and service • Redevelopment of sequence of service to increase efficiency and guest satisfaction • Updating all menus to brand standard • Liaising with C&E executives to ensure smooth running of private events to clients requirements • Award Employee of the Quarter • Implementation and maintenance of HACCP systems and standards • Member of Hotel Quality Committee Show less



Peter Rowland Catering

• Melbourne, Australia

• Food & Beverage Attendant

  • Oct 2011 - Nov 2013

  • Great experience of many locations in Melbourne • Worked large scale VIP events including , Spring racing carnival, Moto GP, F1 Grand Prix • Worked well within a team to ensure smooth service and guest satisfaction • Great experience of many locations in Melbourne • Worked large scale VIP events including , Spring racing carnival, Moto GP, F1 Grand Prix • Worked well within a team to ensure smooth service and guest satisfaction



Pandora

• United States
• Software Development
• 700 & Above Employee

• Sales Assistant

  • Nov 2011 - Mar 2012

  • Built relationships with regular clients to ensure and increase return business • Developed visual merchandising skills to best display and sell products • Exceeding sales targets • Built relationships with regular clients to ensure and increase return business • Developed visual merchandising skills to best display and sell products • Exceeding sales targets



Brown Sugar

• Knox City Shopping Centre

• Sales Assistant

  • Jul 2011 - Oct 2011

  • Inventory Control • Visual Merchandising of the store as per brand standard • Dealing with customer complaints using problem resolution techniques • Daily cashing and banking • Inventory Control • Visual Merchandising of the store as per brand standard • Dealing with customer complaints using problem resolution techniques • Daily cashing and banking



Golly's Little Bookshop (NZ)

• Kerikeri, New Zealand

• Store Manager

  • Jun 2006 - Aug 2010

  • Control and maintenance of customer database • Sourcing and completing online customer orders • Opening and closing of shop • Daily banking • General customer service • Control and maintenance of customer database • Sourcing and completing online customer orders • Opening and closing of shop • Daily banking • General customer service