Experience

United Freight Management Private Limited

• India
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Executive

  • Dec 2021 - Present

  • Handling Corporate Customers - Quotations, Booking, Shipment Planning & Liaising / update of shipments to Customers Sea Imports • Co-ordinating with overseas agents, customers & local carriers. • Building customer relationships through continuous interaction with customers; • Responsible for maintaining orders, data files, schedules. • Responsible for checking, preparing, and confirming the import orders in the correct manner. • Updating Import Job Data in our inhouse software & maintaining Daily Status Report for customers, CFS & Third-Party Movement follow-up • Provide optimal service to the customer by helping to prevent and resolve imperfections before, during and after order processing. • Monitoring customer satisfaction based on agreed service levels and signalling if additional service is required; • Answering incoming phone calls and emails in an efficient and effective manner; • Taking care of the operational and administrative handling of import shipments. • Liaising with customers, agents and other departments. • Solving problems at the transmission level, whereby good service to the customer is paramount. • Sending Pre alerts to customers • Ensure accurate data entry into our operational systems, such as order entry, adjustment orders and recording root causes of delays;, comparing costs incurred against income and looking at how we can recoup any additional costs. • Interdepartmental coordination with Pricing desk, Documentation Desk, Accounts Desk for billing & payment releases to vendors. • Timely DO & BL release • Job Closing & Handover to Accounts Show less



UCAL Ltd.

• India
• Motor Vehicle Parts Manufacturing
• 400 - 500 Employee

• Internship Trainee

  • Jun 2019 - Oct 2019