Experience

Statewide Windows & Doors

• United States
• Specialty Trade Contractors
• 1 - 100 Employee

• Project Coordinator

  • Aug 2023 - Present



TBC Corporation

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Pricing Analyst

  • Nov 2021 - Jul 2023

  - Monitored vendor accounts, contracts, promotions, and collaborated with sales management and vendors to resolve pricing discrepancies- Prepared new vendor product spreadsheets for internal stakeholders- Pulled inbound data and worked to resolve errors for warehouse receiving- Created and submitted invoices and credits for brand and franchise owners

• Sales Operations Specialist

  • Sep 2018 - Nov 2021

  - Managed over 50 southeast wholesale buyer accounts, developing and maintaining strong relationships with wholesale buyers- Successfully scheduled and coordinated shipments with warehouse and logistics teams for buyers to fulfill purchase orders valued up to $8 million- Addressed and resolved conflicts between buyers, vendors and logistics- Trained and mentored six employees, ensuring a seamless onboarding process- Planned and organized department events to increase employee satisfaction Show less

• Customer Retention Specialist

  • Aug 2017 - Aug 2018

  - Facilitated effective communication between retail customers, store managers and district managers to expedite resolutions- Analyzed documentation and retail social media feed to identify and resolve service complaints, improving customer loyalty and satisfaction- Demonstrated active listening and utilized product knowledge to promote and sell products to retail customers- Scheduled retail store services to maximize retail store efficiency

• Contact Center Chat Representative

  • Mar 2017 - Aug 2017

• Contact Center Representative

  • Aug 2016 - Mar 2017