Experience

Automotive Transformation Group

• United Kingdom
• Technology, Information and Media
• 200 - 300 Employee

• Client Services

  • Jun 2015 - Present



Funway Holidays

• Retail
• 1 - 100 Employee

• Administration/Reservations Agent

  • Oct 2013 - Aug 2015

  Bromley, United Kingdom • Responsible for amending travel documentation to reflect changes required as requested by the customers. • Liaising with customers on an daily basis via telephone and email communication • Regular contact with third party companies such as Thomas Cook, Thomson and Barrhead Travel, • Providing support to obtain new requirements from customers and provide them with an in-depth quotation • Delivering entire packages to clients for their holiday such as car hire, excursions and… Show more • Responsible for amending travel documentation to reflect changes required as requested by the customers. • Liaising with customers on an daily basis via telephone and email communication • Regular contact with third party companies such as Thomas Cook, Thomson and Barrhead Travel, • Providing support to obtain new requirements from customers and provide them with an in-depth quotation • Delivering entire packages to clients for their holiday such as car hire, excursions and theme park tickets to maximise sales and ensure the customers’ expectations are met. • Deploying instant online changes to existing bookings Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Travel Advisor

  • Sep 2007 - Oct 2013

  Dartford, United Kingdom • Temporary Assistant Manager chairing daily meetings • Mentor to new staff, providing them with training and knowledge to succeed in their role • Initial contact for customers • Motivating and managing the team • Managing all levels of enquiries • Booking and handling flight and accommodation data. • Collecting and processing large payments, ensuring full payment is made and deadlines are adhered to. • Managing complaints and ensuing customers receive an excellent… Show more • Temporary Assistant Manager chairing daily meetings • Mentor to new staff, providing them with training and knowledge to succeed in their role • Initial contact for customers • Motivating and managing the team • Managing all levels of enquiries • Booking and handling flight and accommodation data. • Collecting and processing large payments, ensuring full payment is made and deadlines are adhered to. • Managing complaints and ensuing customers receive an excellent customer service experience. Show less



Nine West Shoe Store

• Canada
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Sales Advisor

  • Sep 2005 - Sep 2007

  Dartford, United Kingdom • Cash Handling • Stock Rotation • Visual Merchandising • Customer Service • In Store Maintenance