Experience

Trend & Thomas Estate Agents
• United Kingdom
• Real Estate
• 1 - 100 Employee
• Office Manager/PA

  • Jun 2016 - Present


Avanta Serviced Office Group

• United Kingdom
• Executive Offices
• 1 - 100 Employee

• • Feb 2015 - Feb 2016

  - Meeting with clients with appointment or on the day to discuss services matters (setup of service, issues, adding new services etc.) - Managing the Avanta Virtual Administrator and Debt Collections Manager - Covering the Avanta Virtual Administrator where necessary and make contact with new virtual clients, chase documentation to setup virtual services, resolve any service issues, book virtual client meeting rooms and respond to and deal with any requests - Allocating payments from virtual and meeting room customers into our accounting system (Dimensions), invoicing customers, checking bank accounts for customer payments and arranging refunds and credit notes when necessary, chasing payments for meeting room clients who are due/overdue on account and dealing with general account queries- Covering the Debt Collections Manager where necessary and chasing declined payments and renewal of contracts for virtual clients- Finalising pay runs to ensure my team are paid their salary and entering any sick days or holidays into our HR system Octopus HR as well as adding any necessary documents (e.g. lateness forms etc.) Show less

• • Jun 2011 - Feb 2015

  - Ensured we are compliant with the London Local Authorities Act 2007, including meeting with Trading Standards and the Police regarding documentation requirements and registering new buildings with LLAA at the required council boroughs - Assisted Trading Standards/Police when investigations take place regarding our customers - Finalised meeting room bookings on our internal system (UltraSoft) for virtual customers - Trained new staff on procedures for all aspects of client services as well as how to use our systems (Internal Intranet, Ultrasoft, Microsoft CRM/Salesforce, Outlook) - Customer’s main point of contact from setup of service to cancellation and keeping their accounts up to date with contacts, activities (emails/calls etc.), opportunities and cases where necessary on our CRM system - Setup Mailing address and telephone services as quickly as possible for customers - Managed the VPA team and ensured they met call targets and worked together to provide an excellent service for our customers- Dealt with all customer issues efficiently, escalated technical telephone problems immediately to our provider to resolve urgently and upgraded and downgraded telephone services on request Show less

• • Nov 2010 - Jun 2011

  - Handled a large volume of calls a day (around 140 a day) efficiently and professionally on Cisco and Contact systems- Worked in a team and with all levels of staff and helped other staff members with any reports or admin tasks which they needed completing - Admin tasks for clients (e.g. on a weekly and monthly basis, provide call note reports to customers, so they can see how each call has been handled and how many minutes were used during that period) and outbound call campaigns for our customers Show less



Comfort Hotel

• Hospitality
• 1 - 100 Employee

• Receptionist

  • Aug 2009 - Oct 2010

  • Processed guest payments, answered a switchboard and transferred calls, took messages for staff and guests, checked guests in and out of the hotel, general admin duties and banking at the end of each shift • Managed the Reservations desk, took telephone reservations, gave guests hotel information, updated websites to the correct room rates and inventory, read and answered e-mails from potential and corporate guests, daily and end of week reports on the business • Processed guest payments, answered a switchboard and transferred calls, took messages for staff and guests, checked guests in and out of the hotel, general admin duties and banking at the end of each shift • Managed the Reservations desk, took telephone reservations, gave guests hotel information, updated websites to the correct room rates and inventory, read and answered e-mails from potential and corporate guests, daily and end of week reports on the business



Mitchells & Butlers

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• Team Leader

  • Mar 2007 - Jun 2009

  • Ran busy shifts and dealt with a lot of issues that came in the day to day running of the business, for example conflict management, constructed rotas, finalised payroll, ordered stock, made call outs for broken equipment to specific contractors, completed stock checks and end of the week paperwork as well as other admin • Hired and trained new staff, held staff meetings, relief managed another premises for holiday cover • Ran busy shifts and dealt with a lot of issues that came in the day to day running of the business, for example conflict management, constructed rotas, finalised payroll, ordered stock, made call outs for broken equipment to specific contractors, completed stock checks and end of the week paperwork as well as other admin • Hired and trained new staff, held staff meetings, relief managed another premises for holiday cover



La Senza

• Retail

• Lingerie Consultant

  • Mar 2006 - Jun 2007

  • Performed bra fittings for women • Helped train new team members to gift wrap items in presentation boxes • Ordered items from other stores for customers • Served on a touch screen till and fully trained at opening store cards • Performed bra fittings for women • Helped train new team members to gift wrap items in presentation boxes • Ordered items from other stores for customers • Served on a touch screen till and fully trained at opening store cards



Rat and Parrot Pub

• Bar Supervisor

  • Sep 2004 - Feb 2006

  • Starting sessions and cashing up at the end of shift on BOS operating system • Running shifts, changing barrels, training new bar staff, arranging breaks, resolving minor discrepancies between staff • Resolving customer complaints or queries • Starting sessions and cashing up at the end of shift on BOS operating system • Running shifts, changing barrels, training new bar staff, arranging breaks, resolving minor discrepancies between staff • Resolving customer complaints or queries



Parkers Chemist

• Sales Assistant

  • Jul 2002 - Sep 2004

  • Helped customers with queries and to a certain extent medical enquiries unless they required specific information or advice from the pharmacist • Validated customer prescriptions and handed them out once completed by pharmacist • Stocked shelves with products (food, cosmetic and medicinal) and checked dates of items including in the pharmacy area • Made displays for stock and accepted and checked off deliveries • Helped customers with queries and to a certain extent medical enquiries unless they required specific information or advice from the pharmacist • Validated customer prescriptions and handed them out once completed by pharmacist • Stocked shelves with products (food, cosmetic and medicinal) and checked dates of items including in the pharmacy area • Made displays for stock and accepted and checked off deliveries