Experience

Vita Squad
• United States
• Wellness and Fitness Services
• 1 - 100 Employee
• Director Of Operations

  • Apr 2022 - Present


The Webster

• United States
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Retail Operations Manager

  • Sep 2018 - Jan 2022

  ▫ Oversee the day-today Retail operations across North America store locations and provide operational support to the digital styling team. ▫ Manage all operational vendor relation across U.S. and Canada ▫ Administer online digital operational information for each location ▫ Maintain up-to-date and executed checklist to ensure store maintenance and upkeep ▫ Able to manage and execute changes based on local, state, or federal regulations ▫ Ensure operational supplies are readily available for all locations ▫ Safeguard packaging suppliers and corresponding materials. Liaison with marketing team on branding strategy and rollouts, oversee operational needs of retail events. ▫ Collaborate with Finance for POS upkeep, cash requirements, and vendor payments ▫ Manage IT vendor partnership, oversee the hardware and office supply purchases for all teams ▫ Maintain open lines of communication with Store Managers Digital Stylist Head ▫ Lead the implementation strategy for Webster physical store expansion proposal by ensuring all operational needs are executed during each phase, including development, pre-launch, and go-live ▫ Develop standard of operating procedure for Selling team ▫ Master all systems used by Retail and Digital Styling team ▫ Oversee the training and development of SM/ASM’s as directed by the VP of Sales and Client Experience. Standardize trainings for Retail staff, host training sessions, and develop training materials. Provide recruiting and talent development support to sales team as needed. ▫ Collaborate with Inventory team and liaison with store locations to conduct physical inventory counts, mark downs, and sales. ▫ Understand inventory and transactional processes such as sales orders and transfers Show less



Day & Zimmermann

• United States
• Construction
• 700 & Above Employee

• Call Center Coordinator

  • Nov 2017 - Jul 2018

  ·Operate office equipment such as fax machines, copiers, and phone systems. ·Create, maintain, and enter information into TempHelp database. ·Process, verify, and maintain candidates' documents including resumes and certifications. ·Manage inbound and outbound calls (greet callers, provide information, transfer calls, and take messages) and email correspondence. ·Making outgoing calls and sending emails for reconfirmations of start dates, missing onboarding documents, hiring events, job fairs, and etc. ·Examine candidates' records in TempHelp to answer questions, provide information, and route calls to the appropriate Recruiters. ·Use computers for various applications such as database management and word processing such as: Microsoft Outlook, Word, and Excel. ·Analyze processes and make efficient improvements, creating training aids and conducting training on such improvements, along with information for the upcoming outage season. ·Responsible for resolving difficult or unusual customer complaints, striving for total customer satisfaction and/or escalating to upper management. ·Assist recruiters in sourcing potential craft professionals (candidates). ·Assist front desk reception as needed; operating communication systems such as telephone, switchboard, and intercom. ·Setting up drug screens for new hires. Show less



General MRO Aerospace Inc.

• Customer Service Representative

  • Aug 2016 - Sep 2017

  • Answering customer phone calls, placing calls and data entry • Follow-up calls, send emails, letters and samples to sales leads • Providing exceptional service to customers in a professional and prompt manner (via phone, skype, and emails) • Potential Customers research and follow up • Assisting upper management, creating daily/weekly/monthly reports • Assisting purchasing and shipping department whenever necessary • Answering customer phone calls, placing calls and data entry • Follow-up calls, send emails, letters and samples to sales leads • Providing exceptional service to customers in a professional and prompt manner (via phone, skype, and emails) • Potential Customers research and follow up • Assisting upper management, creating daily/weekly/monthly reports • Assisting purchasing and shipping department whenever necessary



Anthropologie

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Home Department Manager

  • Oct 2015 - Jun 2016

  •Keyed manager, supervising daily operations of the store (i.e. opening/closing process, daily deposits/cash management, loss prevention, shipment receipt, payroll, scheduling and zoning of associates) •Assist as a hiring manager, facilitating recruitment, onboarding, and training of new employees •Partner with Selling Department manager to meet and maintain all applicable budgets, while ensuring sales targets are being met by all sales associates •Utilize daily/weekly reports to track, analyze, and report business results while determining strategies to maximize sales Show less



Scotch & Soda

• Netherlands
• Retail Apparel and Fashion
• 700 & Above Employee

• Store Manager

  • Aug 2014 - Oct 2015

  •Responsible for store operations; scheduling, payroll, inventory, loss control, visual merchandising and display installs. •Creatively coaching a team of stylists through morning sessions using the Scotch & Soda DNA tools and training. •Train sales associates vigorously on computer-centric selling methods, up selling, product knowledge, and clientele engagement. •Responsible for store operations; scheduling, payroll, inventory, loss control, visual merchandising and display installs. •Creatively coaching a team of stylists through morning sessions using the Scotch & Soda DNA tools and training. •Train sales associates vigorously on computer-centric selling methods, up selling, product knowledge, and clientele engagement.



Zara

• Retail Art Supplies
• 1 - 100 Employee

• Mentor for Women's department

  • Oct 2013 - Aug 2014

  •Greet and assist customers in finding the correct style and fit. •Provide exceptional customer service while maintaining section and responding quickly to items in need of replenishment. •Maintain orderly and clean fitting rooms at all times by quickly returning merchandise to sales floor. •Assist upper management with the training and development for the women’s department; conducting orientations and completing evaluations for all new hires. •Greet and assist customers in finding the correct style and fit. •Provide exceptional customer service while maintaining section and responding quickly to items in need of replenishment. •Maintain orderly and clean fitting rooms at all times by quickly returning merchandise to sales floor. •Assist upper management with the training and development for the women’s department; conducting orientations and completing evaluations for all new hires.



Scotch & Soda Amsterdam Couture

• Assistant Manager

  • Nov 2011 - Mar 2013

  •Responsible for opening and closing casual apparel store in Miami Design District. •Money handling, including managing the cash register and performing closing procedure. Replay the day’s total sales to upper management. •Assist customers in finding the correct style and fit, while building a wardrobe. •Resolve customer problems and/or complaints by determining effective solutions. •Provide suggestion and direction to employees to assure a high level of customer service. •Responsible for opening and closing casual apparel store in Miami Design District. •Money handling, including managing the cash register and performing closing procedure. Replay the day’s total sales to upper management. •Assist customers in finding the correct style and fit, while building a wardrobe. •Resolve customer problems and/or complaints by determining effective solutions. •Provide suggestion and direction to employees to assure a high level of customer service.


The Miami Herald
• United States
• Individual and Family Services
• Human Resources Intern

  • Oct 2012 - Dec 2012


Lulu

• Türkiye
• Food and Beverage Services

• Key Holder / Assistant Manager

  • Oct 2010 - Apr 2011

  • Duties spanned range of retail functions, including opening and closing of chic boutique in Dadeland Mall, managing cash procedures, and assisting customers. • Duties spanned range of retail functions, including opening and closing of chic boutique in Dadeland Mall, managing cash procedures, and assisting customers.



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Sales Associate

  • Mar 2010 - Oct 2010

  • Provided excellent service to members and guests by answering phone calls, setting appointments, selling memberships, and giving personal greetings to arrivals. • Maintained front desk and reception area to project sophisticated and professional image. • Performed administrative tasks including filing, member folder maintenance, and data entry of client records and surveys. • Provided excellent service to members and guests by answering phone calls, setting appointments, selling memberships, and giving personal greetings to arrivals. • Maintained front desk and reception area to project sophisticated and professional image. • Performed administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2009 - Mar 2010

  •Greeted and assisted customers, while keeping merchandise and displays attractive and neatly organized. •Served as a bra specialist, specially trained to measure women and assure a flattering and comfortable fit. •Achieved individual sales goals for promoting VS credit cards and contributing to team sales goals. •Greeted and assisted customers, while keeping merchandise and displays attractive and neatly organized. •Served as a bra specialist, specially trained to measure women and assure a flattering and comfortable fit. •Achieved individual sales goals for promoting VS credit cards and contributing to team sales goals.