Experience

SmartBots

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Conversation Designer at SmartBots

  • Dec 2020 - Present

  I design bot conversations for both chat and voice channels. As part of a comprehensive bot design, I create and document bot personas, conversation flows, user journeys covering happy paths, error scenarios and appropriate bot prompts. I work hand in hand with both the business and tech teams to ensure the bot design meets the business objectives, and delivers a great user experience!

• Project Manager

  • Oct 2019 - Present

  I have been handling interesting AI projects at SmartBots. As a Project Manager, I have been leading the project planning and implementation from the kick off through to completion. I also interact with several internal and external stakeholders to track and communicate the project progress, ensure smooth and timely delivery. My skills:- Proficient in Scrum - Project Scheduling- Strategic Planning & Analysis- Exceptional Verbal and Written Communication Skills- Business Development- Vendor Management Show less

• Content Specialist - Conversation design

  • Apr 2018 - Oct 2019