Experience

EZMALL

• India
• Internet Marketplace Platforms
• 1 - 100 Employee

• Assistant Manager _ LMD

  • Feb 2019 - Present

   Directing, optimizing and coordinating first mile, mid mile and last mile delivery of 15000+ order per day.  Effectively utilize NDR data for minimize RTO and identify gap & issues.  Monitoring & analysis last mile delivery and escalation performance with LSP on weekly basis.  Attempt Vs Delivery percentage monitor on regular basis.  Review on closer of Customer escalation with service provider.  Closely monitor Assure Date of delivery, Promised Date of Delivery and assign Reverse pick.  Evaluate the performance of service provider and provide feedback for improvement on an ongoing basis  Ensure that the Service Level Agreements are met at all times.



Gati Limited

• India
• Transportation, Logistics and Storage
• 400 - 500 Employee

• Ecom Operation Manager

  • Jun 2018 - Feb 2019

   Leading last mile deliveries for state of Bihar,Jharkhand & Orissa. Manage a team of up to 25 executives & ops leader and up to 300+ delivery staff. Along with the team, execute up to 5000 deliveries every day. Manage Branch Operation and taking care of outbound & inbound shipments. Responsible for on time ADD/PDD and OFD at every delivery branch. Responsible for OFD and COD remittance closer on same day. DEPS analysis and suggestion to management to minimize this. Analyze the data & various trends. Share the same with the team internally and client on weekly/monthly basis. 3PL ,Expansion of Hubs & New centers,Network & Line-haul planning Maintain understanding of client specific need(s). Build strong partnership with the client. Motivates high performance among team members.



Be Creative UK

• United Kingdom
• Design Services
• 1 - 100 Employee

• Operations Manager

  • Mar 2016 - May 2018

   Along with the team, execute up to 500 deliveries within city per day.  Coordinate with vendors, executive, in charge and delivery staff on daily basis  Source, hire and train TLs and delivery staff as necessary.  Identify, manage and solve grievances of entire team.  Planning and managing warehouse and inventory.  Create daily MIS reports to be shared with senior management



FIITJEE

• India
• Education Administration Programs
• 700 & Above Employee

• Assistant Logistics Manager

  • Apr 2010 - Dec 2015

   Assisted Logistic Supervisor in ensuring proper and error free dispatch of study and examination material. Handled shipments up to 300000+ in a month. Shipped and received via FedEx, Blue dart,Gati, Indian Post Office, and other carriers, logged all incoming and outgoing material. Reviewed service performance and student escalation on weekly basis. Organize and conduct activities to assure safe, cost-effective and on-time operating performance Follow up with courier partner for timely delivery of study material. Co-ordinate with schools for reverse pick up of examination material. Daily MIS report to be shared with manager.



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Key Account Manager

  • Jan 2005 - Mar 2010

   Relationship building, customer retention, new customer development, maximizing revenue, and up-selling. Analyze local market trends and competitive actions to develop strategic plans to grow sales volume and market share within assigned territory. Created an in depth territory analysis presented to upper management to identify opportunities to expand market share Sales Trip Award Winner (Presidents Club) for 2007 and 2009, awarded to top tier sales performers.