Experience

Rampart Communications

• United States
• Computer and Network Security
• 1 - 100 Employee

• Technical Writer

  • Mar 2023 - Present



NIKSUN

• United States
• Computer and Network Security
• 100 - 200 Employee

• Manager, Technical Documentation

  • Mar 2011 - Feb 2023

  • Involved in all the phases of the documentation process including requirement, design, development, and publishing. Collaborate with multiple teams (Software Development, Hardware Engineering, and Product Management) to create and maintain User Guides, Installation Guides, Quick Start Guides, Configuration Guides, Manufacturing Guides, Hardware Specification Data Sheets, Release Notes, Technical Advisories, Online Help, and other guides as necessary for NIKSUN product lines using Adobe InDesign, SnagIt, and MS Office Suite. • Gather and assimilate information from multiple sources, ranging from high-level proposal presentations to low-level technical data in order to achieve the appropriate level of detail required for design documents. Demonstrated the ability to research features and track documentation/development bugs using Bugzilla. • Create/maintain API documentation using Adobe RoboHelp and PHP. • Perform testing and verification of API documentation on company products by creating and running shell scripts on systems running FreeBSD Unix. • Administer SharePoint site (incl. site access, library/document creation and maintenance) for hosting company-wide documentation. Show less



Bristol Myers Squibb

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• IM Analyst

  • Mar 2005 - May 2009

  • As a Team Lead within the Computer Access and Administration (CAA) group, led global projects (e.g. EDC’s global deployment). Demonstrated the ability to multitask by diagnosing the root cause of client access problems and develop an appropriate solution while maintaining excellent customer service following the ITIL framework. Performed bi-weekly quality audits to satisfy Sarbanes-Oxley (SOX) compliancy requirements. • Administered access for Pharmaceutical Research Institute(PRI) clients to multiple pharmaceutical applications across a Unix/Oracle/Windows/Novell platform : • Monitored and submitted security deviations to platform engineering groups for security deviations found across a Unix/Windows/Oracle platform using the REMEDY ISCTS system. Deviations were flagged using data scans from Symantec’s ESM tool. Provided support to platform engineers for appropriate resolution or reconciliation of security deviations. • Extensive experience in technical writing (SOPs,User-guides etc) with Documentum-based eCabinet to reflect the most current procedure for creating access to various applications (e.g. Oracle-Clinical, EDC, IMPACT, SQLLIMS, PCIMAGING etc). • Used REMEDY system for providing technical support across a Unix/Windows/Oracle platform to the local and global user community by trouble-shooting and resolving various application access issues that clients encounter in both office and laboratory environments. • Worked with external auditors to provide detailed information on the processes used by our department to create application access. This information was presented in the form of MS Excel spread-sheets and required to satisfy SOX compliancy. Show less



Computer Science Dept., Columbia University

• New York City, New York

• Computer Systems Administrator

  • Aug 1994 - Nov 2003

  • Provided technical support and performed the daily systems administration(Hardware & Software) of Suns, HPs, SGIs and PCs in a multi-protocol based heterogeneous network with about 600 servers, clients connected via routers and ether switches. Used DNS, BIND, NFS, NIS, DHCP, SAMBA, FTP etc to perform these administrative tasks. Assisted in the systems maintenance of the associated research labs. • Installed and maintained (incl. Licensing agreements) all department-wide software packages (eg.MS Office, OPNET, Sybase, Mathematica, Matlab, Splus, Scribe, Adobe Framemaker, Purify, Quantify, Rational-Rose, Lisp, SecureCRT, and VMware). • Provided Unix/Windows user-support to the faculty, researchers, students and staff members. • Extensive hands-on experience in setting up a TCP/IP based Ethernet (10/100 BT) LAN consisting of PCs and Sun Ultras. This included configuring the Cisco router, Ethernet switches, making the coaxial cables, RJ-45 patch-cables, fiber optic cables, testing the end-to-end network connectivity and trouble-shooting the IP network. • In charge of installing and administering the Departmental Sybase Server. Coordinated its deployment in our internal Academic Records System, Database research group and database-related courses using SQL. • Maintained the Department’s Nortel Meridian Option 11C PBX (incl. Software). Managed the phone billing using Telemate call accounting software and was in charge of later upgrading this to Newcastle’s Unity call accounting software. • Participated in the Internet Telephony project that includes installation of SIP enabled VoIP systems across the Computer Science Department. This involved configuration of a Cisco 2600 router with SIP/PSTN capability and configuration of the Nortel Meridian Option 11C PBX. • Performed data backups and recoveries from our Storagetek Timberwolf 9730 DLT backup-system using Legato software. • Created technical user guides and maintained HTML-based web pages Show less



Boxhill Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Mar 1994 - Jul 1994

  • Provided technical support for various Boxhill data storage products (e.g., SCSI disk drives, tape drives, backup systems) under a SunOS/Solaris/DOS platform. This involved both phone-support and field installations for various clients which included Fortune 500 financial companies. • Involved in testing of new Box Hill products prior to their deployment. Provided pre-sales technical support to prospective customers. • Provided technical support for various Boxhill data storage products (e.g., SCSI disk drives, tape drives, backup systems) under a SunOS/Solaris/DOS platform. This involved both phone-support and field installations for various clients which included Fortune 500 financial companies. • Involved in testing of new Box Hill products prior to their deployment. Provided pre-sales technical support to prospective customers.