Research Assistant

• Jul 2022 - Present

Customer Service Guest Specialist

• Apr 2020 - Mar 2021

• Responded to 100 customer cases weekly. • Ensured a high level of customer experience, achieving a quarterly Customer Satisfaction (CSAT) of 100%. • Resolved issues between various business stakeholders globally via phone, email, and live chat. • Provided customers with accurate international government regulations during the pandemic. • Led a team collaboration initiative with 15 members. • Responded to 100 customer cases weekly. • Ensured a high level of customer experience, achieving a quarterly Customer Satisfaction (CSAT) of 100%. • Resolved issues between various business stakeholders globally via phone, email, and live chat. • Provided customers with accurate international government regulations during the pandemic. • Led a team collaboration initiative with 15 members.

English Teacher and Administrator

• Sep 2019 - Mar 2020

• Provided administrative support to students and visitors. • Conducted English lessons for a beginner to business level to different age groups. • Developed course materials and syllabus. • Managed teachers’ schedules and students’ learning progress. • Delivered marketing campaign events. • Provided administrative support to students and visitors. • Conducted English lessons for a beginner to business level to different age groups. • Developed course materials and syllabus. • Managed teachers’ schedules and students’ learning progress. • Delivered marketing campaign events.

Waitress

• Dec 2017 - Aug 2019

• Performed quality customer service. • Adjusted to local culture. • Communicated as a team player with diverse colleagues. • Performed quality customer service. • Adjusted to local culture. • Communicated as a team player with diverse colleagues.