Experience

Liberty Hill Independent School District

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Administrative Assistant to the Director of Education and Assistant Superintendent LHISD

  • Sep 2022 - Present



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• • Nov 2017 - Present

  Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction. Set up staff schedules and assigned specific work based on departmentneeds and individual strengths. Answered phones to respond to customer inquiries and transferred calls to appropriate staff members. Delegated work to employees based on shift requirements, individualstrengths and unique training. Handled payment processing and provided customers with receipts andproper bills and change. Connected with customers to provide assistance and collect feedback tooptimize operations. Managed customer complaints and rectified issues to complete satisfaction.Resolved customer problems by investigating issues, answering questions and building rapport. Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies. Maintained inventory accuracy by counting stock-on-hand and reconcilingdiscrepancies. Welcomed large volume of guests and improved overall customer service.Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings. Led employee performance evaluations and rewarded top performers to retain quality personnel. Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety. Monitored cash drawers in checkouts to verify adequate cash supply. Provided administrative support to coworkers, taking on additional tasksduring high-volume periods. Show less

• • Mar 2015 - Nov 2017

  Helped customers find specific products, answered questions and offered product advice. Trained new team members in cash register operation, stock procedures and customer services. Processed payments promptly for customers to exceed productivity standards. Helped with purchases and signed customers up for rewards program. Authorized discounts and special actions to resolve customer disputes andmaintain satisfaction. Resolved and balanced cash drawers at end of shifts to generate accuratereports for cash registers. Monitored checkout counters and self-checkout areas to assist withcomplex transactions. Processed refunds for worn, damaged and broken merchandise. Directed trash removal and sanitation procedures to keep aisles and register area organized. Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.Managed employee scheduling according to availability, forecasted customer levels and labor cost controls. Assisted with training new cashiers and customer service team members toincrease speed of onboarding. Show less



Family Dollar

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jul 2013 - Jan 2015

  Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Directed and led employees, supervising activities to drive productivity and efficiency. Collaborated with store manager to develop strategies for achieving sales and profit goals. Enforced company policies and procedures to strengthen operational standards across departments. Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand. Show less