Project Manager

• May 2023 - Present

Principal Business Analyst

• Jan 2023 - Apr 2023

Senior Business Analyst

• Feb 2021 - Dec 2022

AION DIGITAL is the brand of WAQFE Group.Website: https://aiondigital.com/Work Experience: Conducting requirement gathering session with business stakeholders. Requirements gathering techniques for the development of new system or enhancement of current implemented process, includes investigative techniques, interview techniques, data gathering techniques, workshops, and learning from current system documentation available. Evaluating, analysing, business needs and delivering a reliable set of requirements artifacts, such as business requirement document, functional specification document. Arranging BRD approvals from business stakeholders to bind the scope. Assessing current business processes and identifying opportunities for process improvements. Serving as a link between business stakeholders, end-users, and technological teams to focus on initiatives based on business priorities and requirements. Ensuring that solutions recognised, always meets business needs and requirements. Identifying problem areas, as well as benefits of existing and proposed solutions and defining impact of changes. Precisely assessing the risks associated with each proposed solution design and collaborating these challenges, and risks with business team, to ascertain and record the risk mitigation plan. Creating workflow maps, designing cross functional diagrams, process flow diagrams using BPMN notation to depict current and to-be state of the system. Simplifying the business requirement information collected and deciphering technological details so it is easily understood by the development team. Conducting discussion with the business and product owners to structure the product backlog, using Agile practices and prioritising backlog items around business value and needs. Show less

Technology Project Lead at First Abu Dhabi Bank

• Aug 2019 - Feb 2021

Client Name: First Abu Dhabi Bank Following were my Job duties:  Interacting with product stakeholders to conduct requirement gathering and analysis during pre-implementation phase of the software program development.  Obtaining requirements from various stakeholders, investigating, combining, and arranging the requirements as per the anticipated system behaviour and performance.  Gauging impact of the change required, recommending solution, and proposing amendments in the current system or new requirements to improve the projected process.  Implementing new system or change request as per the requirement and scope.  Identifying and defining detailed functional specifications in form of current process, to-be process and user stories.  Writing business requirement documents, functional and technical specifications documents based on clients' requirements and project scope and objective.  Designing process workflows using BPMN, creating mind maps, and designing cross functional diagrams.  Creating process workflows to display process mapping from existing to to-be states.  Identifying and creating data and workflows diagram, process mapping, customer journeys.  Communicating any amendments proposed in the requirements captured, as per the demand between client and technical team. Arranging sign off on BRD from Business team to bind the scope of the project.  Identifying issues, risk and gaps associated with the user stories, discussing with business team, product owner and technical team to recognise risk owner and establish the risk mitigation plan.  Participating in user acceptance test, advising on defects resolution, and assessing if the developed solution is in accordance with the documented business requirements and scope.  Working closely with QA and UAT teams to ensure all the functional test scenarios are assessed and has passed the acceptance criteria and quality benchmark before the launch. Show less

Business Analyst, Information Technology at Emaar

• Mar 2019 - Jul 2019

● Capturing requirements from various end-users, synthesizing them with scope and priority, expected behaviour, and risks associated.▪ Ensuring that the user viewpoints user demands are rationalised by applying ‘why’ interview technique. And then ensuring needs are communicated effectively to the development team.▪ Writing requirement specifications and design documents based on clients' requirements.▪ To acquire stakeholders’ approvals on the requirement document to bind the project scope.▪ Accepting user demands and proposing new changes while keeping the capabilities gaps of the current process flow and system configured. Developing strategies to transform from current to to-be automated process.▪ Communicating any changes proposed in the requirements captured, as per the demand between client and technical team.▪ Maintaining version history of the requirement and functional documents.▪ To walk-through the end-user on the requirement document and manage appropriate changes as required.▪ Business process modelling, creating process workflows, as a means of identifying potential improvements. Using BP modeling to map as-is and to-be states of the process.▪ Identifying and creating data and workflows diagram, process mapping, customer journeys.▪ Conducting workshops with working with technical developers and system analysts to plan implementations by clearly specifying and communicating client deliverables and establishing realistic timelines. ▪ Identifying issues/risks associated with the user stories, communicating with the business team or Product owner, and determining the risk mitigation plan to tackle the challenges.▪ Supporting Business teams in converting requirements into test cases.▪ Participating in user acceptance tests and evaluating if the developed solution is in accordance with the business requirement. Show less

Business Analyst, Information Technology at DP World -Jafza

• Feb 2018 - Mar 2019

● To map the existing manual process of New Company formation at Jafza, Company Registration, License acquiring, Booking and Leasing and termination of facility and opening of portal account on Dubai trade as an automated process.● To analyze the commercial services provided to existing companies at Jafza. These included amendment in Registration data, amendment in Company shareholders data, Renewal of License, Lease and mapping of all these and related processes into automated workflows and solutions, to have these available on online systems. ● To define process workflows for service requests, including capturing data, required documents, while embedding validations for all the fields and document upload before submission of the request.● Sound knowledge of processes such as increase and decrease in shares and effect of such transaction on overall company share capital and how it may affect revenue at free zone. Show less

Project Manager, Information Technology

• Mar 2017 - Jun 2017

Work Experience at Habib Bank Limited: ▪ Collecting business requirements for new projects and as well changes requests in current implementation. ▪ Harmonising with product stakeholders to conduct requirement gathering for software development. ▪ Capturing requirements from various stakeholders and writing requirement specifications and design documents, and business requirement documents. ▪ Steer workshops to identify, scrutinise and analyse business processes, procedures, and work practices; to prepare and document business requirements, system functionality and behaviour. ▪ Creating process workflows, customer journeys, using business process modeling to map and depict as-is and to-be states of the process. ▪ Performing gap analysis and documenting the inconsistency between the existing and desired to-be system, in case of change requests to existing system process, ▪ Identifying risk associated with the proposed solution and connecting with the business team to determine the risk mitigation plan to take care of the challenge in case it arrives. ▪ Accepting user demands and suggesting new changes while keeping the capabilities gaps of the current process flow and system aligned. ▪ Maintaining version history of the requirement documents. ▪ Acquiring stakeholders’ approvals on the requirement document to bind the project scope. ▪ Ensuring that the change to the accepted scope undergoes review and approvals as per the project scope change management policy. ▪ Supporting Business teams in converting requirements into test cases. ▪ Facilitating management to envision the to-be process and product, by constructing customer journeys and process mapping based on the current process in place. ▪ To facilitate planning project milestones. ▪ Keeping the business and technical stakeholders updated on requirement progress and impact analysis of change. Show less

Project Coordinator, Manager - Information Technology

• Oct 2013 - Feb 2017

Work Experience at NIB BANK LIMITED:  Coordinating with product stakeholders to capture requirements, and to integrate these requirements with scope, into the expected behavior of the system.  Analyze and evaluate existing business processes, requirements and recommend suggestions to correct or enhance the current practices.  Documenting detailed functional specifications based on the business needs, current process, and user stories.  Creating user stories with acceptance criteria, and demonstrating business processes by creating process flow, data flow diagrams and customer journeys a means of identifying potential improvements.  Performing gap analysis and documenting the difference between the existing and desired to-be system, in case of change requests to existing system process.  Accepting user demands and proposing new changes while keeping the capability gaps of the current process flow and system configuration.  Contributing to user acceptance tests by coordinating in bug meeting and evaluating defects and validating if the built solution is in accordance with the business requirements.  Assisting Business teams in writing test cases and setting pass/fail criteria, ensuring all the functional scenarios are tested and qualifies the acceptance criteria before the launch.  Communicating any changes proposed in the requirements captured, as per the demand between client and technical team.  Guiding stakeholders as necessary by suggesting additional system components or steps to increase feasibility and efficiency of the projected system, also helping dismiss redundant, and inefficient process functions and steps into user friendly experience.  Conducting sessions with team members and seniors to review Business Requirements Documents (BRD) leading to validation of its interpretation into technical details and follow up on important actions and decisions pertaining to project requirements. Show less

Senior School IT Instructor & Manager

• Aug 2013 - Oct 2013

Taught Information and Technology Skills to Grade 6,7, and 8 and Managed IT lab for Senior school. Taught Information and Technology Skills to Grade 6,7, and 8 and Managed IT lab for Senior school.

Senior School IT Teacher

• Nov 2012 - Jul 2013

Taught Information and Communications Technology skills to students from grade VI to VIII. Also taught Grade II. Taught Information and Communications Technology skills to students from grade VI to VIII. Also taught Grade II.

IT Executive

• Feb 2003 - Apr 2006

Developed ERP software, Application for Motorola using technologies such as Java Servlets, JSP Java Beans and Oracle, Crystal Reporting. * Developing and designing software according to business requirement & Functional specification. * Engaged in developing training programs for users.* Developed software process flows and outlined system integration according to Functional Specification.* Developed software manuals as per requirement.* Maintaining and Troubleshooting of Logistic System on IBM AS/400. * Using utilities such as SEU (Source Edit Utility) to manage software application. * Engaged in RLU (Report Layout Utility), SDA (Screen Design Aid). * Using COBAL in developing software application. * Web development and uploading.* System & Business analysis and workflow. * Conducted Black Box Testing, Smoke Testing, Integration, Regression Testing etc. * Hand on knowledge about Bug testing tools, Test Director, Etc. * Maintain and update standard test cases. * Verify the standard test cases as applied by the development team. * Report bugs and enhancement related suggestions and verify to make them ready for delivery and categorization of bugs according to their significance. * Verify the projects and patch(es) as received for the first time or against the bugs after evaluating the project(s) on standard as well as functional test cases and acquire next iteration date from the development team. * Verify the issues / operational problems as reported by the client / operations / stakeholders * Test deployment package for fresh installation as well as for the upgrade. * Execute automated test scripts periodically. * Keep track of no. of bugs reported in each category and prepare project report specifying statistical data of bugs. Show less

IT Executive

• Feb 2003 - Apr 2006