Experience

ARS / Global Emergency Management CA

• Canada
• Construction
• 1 - 100 Employee

• IT Support Specialist

  • Oct 2022 - Present

  Toronto, Ontario, Canada • Provide first and second-level technical support to 100+ end users internally, addressing hardware, software, and network-related issues promptly and effectively. • Fully manage onboarding and offboarding processes. Perform user account management, GPO management, teams and system configurations via Active Directory and Office 365 suites. • Built and manage SharePoint sites for all department. • Collaborate with cross-functional teams to implement new technologies and upgrade… Show more • Provide first and second-level technical support to 100+ end users internally, addressing hardware, software, and network-related issues promptly and effectively. • Fully manage onboarding and offboarding processes. Perform user account management, GPO management, teams and system configurations via Active Directory and Office 365 suites. • Built and manage SharePoint sites for all department. • Collaborate with cross-functional teams to implement new technologies and upgrade existing systems, resulting in increased efficiency and productivity. • Develop and maintain documentation, knowledge base articles, and standard operating procedures to enhance support effectiveness and efficiency. • Conduct user training sessions to promote IT best practices and enhance user proficiency and IT orientation to the new hires. Show less



SIMNET Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Specialist

  • May 2022 - Sep 2022

  Oshawa, Ontario, Canada • Assisted end users in troubleshooting software and hardware issues, both remotely and on-site, ensuring timely problem resolution. • Managed and prioritized support tickets using a help desk ticketing system, achieving an average response time of under 30 minutes. • Installed, configured, and maintained workstations, printers, Cisco phones, and other IT equipment, ensuring optimal performance and functionality.



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Jan 2021 - May 2022

  Ajax, Ontario, Canada • Provide senior level Helpdesk support via phone to customers in a fast paced environment, assisting them with hardware and software issues maintaining excellent KPI. • Experience working in a networked environment and ability to perform advanced troubleshooting of networked devices (MacBooks, iMacs, iPads, iPhones, accessories, Apple applications) • Experience working with office 365, Microsoft and Google products. • Mentor with comprehensive support and help set goals and work… Show more • Provide senior level Helpdesk support via phone to customers in a fast paced environment, assisting them with hardware and software issues maintaining excellent KPI. • Experience working in a networked environment and ability to perform advanced troubleshooting of networked devices (MacBooks, iMacs, iPads, iPhones, accessories, Apple applications) • Experience working with office 365, Microsoft and Google products. • Mentor with comprehensive support and help set goals and work toward achieving them by educating the mentees with up-to-date and correct information, maintaining our core values, mission, vision, and compassion. • Utilise P.A.I.R troubleshooting method, Probing questions, Analyze the information, Isolate the root cause, and Resolve the customers' issues. • Accurately log all customer interactions in the apple contact management system. • Proficient in Wave, Core, Cisco, AppleConnect, Safeview, Bomgar, GBI, Adobe, and STC software. Show less



Mavencare

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Operations Associate

  • Feb 2022 - Apr 2022

  Canada • Work with the Logistics and Client Services Management department to assist in daily operations. • Review and triage incoming clinical and operational tickets. • Communicate with clients and caregivers to resolve immediate-need schedule changes. • Field and triage a high volume of inbound calls from both clients and caregivers. • Champion various administrative duties as assigned by the operational team. • Conduct outbound calls to clients and caregivers when… Show more • Work with the Logistics and Client Services Management department to assist in daily operations. • Review and triage incoming clinical and operational tickets. • Communicate with clients and caregivers to resolve immediate-need schedule changes. • Field and triage a high volume of inbound calls from both clients and caregivers. • Champion various administrative duties as assigned by the operational team. • Conduct outbound calls to clients and caregivers when required. • Maintain the accuracy of in-house bookings system with skill and precision Show less



The TJX Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Store Associate

  • Jan 2020 - Feb 2021

  Windsor, Ontario, Canada • Verified quantity and description of materials received by checking merchandise against packing list. • Processed daily shipments, organized and set-up of the warehouse area; ensuring all merchandise is received, processed, and merchandise presentation standards are maintained. • Completed daily operations on time and maintained high standards of accuracy. • Handled cash and processing sales transactions in a fast-paced, stressful environment with enhanced knowledge of POS… Show more • Verified quantity and description of materials received by checking merchandise against packing list. • Processed daily shipments, organized and set-up of the warehouse area; ensuring all merchandise is received, processed, and merchandise presentation standards are maintained. • Completed daily operations on time and maintained high standards of accuracy. • Handled cash and processing sales transactions in a fast-paced, stressful environment with enhanced knowledge of POS systems. • Solved customer inquiries and problem-solving according to their needs, also ensured the counter area is clean, organized, and has proper supplies in place, and flexed when required. Show less



Altig - American Income Life Insurance Company

• Sales Consultant

  • Jul 2020 - Jan 2021

  Remote • Operated in a high volume of call center environment by responding to incoming calls and making outgoing calls. • Produced and conducted meetings and webinars online through Zoom and Teams. • Responded to scheduled appointments to discuss types of benefits and insurance according to the customers’ needs. • Licensed Life License Qualification Program (LLQP) Provincial License.



Kreators

• Social Media Intern

  • Jul 2020 - Oct 2020

  Windsor, Ontario, Canada • Regulated and managed SEO to maintain customer traffic. • Managed social media content and kept it up-to-date. • Reached out to the customer through email campaigns, events, and maintained relationships via social media platforms. • Collaborated with the CEO to discuss innovative ideas and possible changes for the improvement of the company.



Bravo Solutions

• IT Support

  • Dec 2019 - May 2020

  Windsor, Ontario, Canada • Responsible for managing all aspects of end-user services such as hardware installation, Windows OS installation, hardware/software troubleshooting, network troubleshooting, etc. • Manage the company’s IT infrastructure by assisting the IT Manager to improve managed network services. • Provide recommendations for the company’s future hardware purchases and actively manage and document all technology-related assets. • Create users and assigning them appropriate licenses in the O365… Show more • Responsible for managing all aspects of end-user services such as hardware installation, Windows OS installation, hardware/software troubleshooting, network troubleshooting, etc. • Manage the company’s IT infrastructure by assisting the IT Manager to improve managed network services. • Provide recommendations for the company’s future hardware purchases and actively manage and document all technology-related assets. • Create users and assigning them appropriate licenses in the O365 admin center, setting permissions and security features accordingly. • Use Microsoft server 2012 R2 to create/edit users in active directory users and computers, set passwords and permissions for them to access designated files and folders. • Assist the IT Manager in creating Purchase Orders for all IT needs for the company following the budget. Show less



Splendor

• Brand Ambassador/ Entrepreneur

  • Nov 2015 - Feb 2017

  Dhaka, Bangladesh • Developed brand through a social media platform (Facebook and Instagram). • Engaged, communicated, and educated customers to promote the brand and its products. • Maintained customers’ and clients’ satisfaction. • Handled credit transactions.