Experience

Edenred Finland

• Finland
• Financial Services
• 1 - 100 Employee

• CRM Manager

  • Nov 2022 - Present

  Combo role together with my Customer Experience Lead role.

• Customer Experience Lead

  • May 2022 - Present

  Team Leader of Inside Sales and Customer Success teams. I'm responsible for the growth and development of the total porfolio of Inside Sales.Supporting both teams daily work and performance, managing day-to-day activities and onboarding of new team members. Reporting to Sales Director.

• Account Manager

  • May 2016 - May 2022

  Comprehensive customer relationship management and development in LNA and Middle Market segment. Solution sales of Edenred Finland's services among new and existing clients. Managing customer relations and development of co-operation. Preparation of offers and contracts. Reporting to Sales Director.Edenred is world leader in transactional solutions for companies, employees and merchants. We are listed on the Paris Stock Exchange (Euronext Paris). Edenred employees over 10 000 people in 45 countries.

• Telesales Coordinator

  • Apr 2015 - Sep 2016

  Edenred Finland is the leading employee benefit provider in Finland. Edenred provides prepaid corporate services, designs and manages solutions that improve the efficiency of organizations and purchasing power to individuals.Edenred provides payment vouchers and cards for recreational benefit and for lunch benefit. -Sales with new and existing clients-Cold calling to clients-Coordinating Telesales teams daily work-Reporting-Executing sales strategy-Training new team members

• B2B Telesales Agent

  • Oct 2014 - Mar 2015

  - Sales with new and existing clients (B2B)-Cold calling to new customers-Handling offers and contracts



Stockmann

• Finland
• Retail
• 700 & Above Employee

• Salesperson / Beauty Advisor

  • Sep 2010 - Feb 2016

  Worked at Stockmann Itis at the cosmetics department.-Customer service-Sales (B2C)-Handling customer feedback Worked at Stockmann Itis at the cosmetics department.-Customer service-Sales (B2C)-Handling customer feedback



GoExcellent

• Telesales Agent

  • Jul 2009 - Sep 2010

  GoExcellent produce contact-center services. Job included customer service, sales and promotion on the phone with changing assignments. The assignments required me product, service and system know-how.

• Telesales Agent

  • Apr 2008 - Jul 2009

  Part-time job beside school. GoExcellent produce contact-center services. Job included customer service, sales and promotion on the phone with changing assignments. The assignments required me product, service and system know-how.



Averitan Oy

• Customer Service Representative

  • Dec 2007 - Apr 2008

  Customer service Customer service