Sargon Palmer
Director of Customer Success at AppBrilliance, Inc.- Claim this Profile
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Bio
Kevin Dorfer
I worked with Sargon for three years at Ethoca. He is one of the strongest product owner I have had the pleasure to work with. Sargon is very organized, creative, eloquent and a great team player. But above all, Sargon cares! Cares enough to listen to feedback and to give it as well, always in a very kind and diplomatic way. Any company should consider adding Sargon to their team as a no brainer! Plus he is also a Tesla Owner, what more can you ask? :)
Christopher Ash
When we worked together at Ethoca, Sargon provided me always with the direction and information I needed to be successful. Every project began with detailed instructions on exactly what was expected in terms of deliverables and, throughout the project, Sargon remained available with answers to pivotal questions. I was also impressed with his knack for UX. While the design recommendations of managers are sometimes of questionable value, Sargon’s input always improved our outcomes. I found myself actively seeking his feedback and advice as we iterated through a design. His suggestions and changes always made me look all-the-more talented. On top of that, he’s a genuinely great guy who contributed to a positive work environment.
Kevin Dorfer
I worked with Sargon for three years at Ethoca. He is one of the strongest product owner I have had the pleasure to work with. Sargon is very organized, creative, eloquent and a great team player. But above all, Sargon cares! Cares enough to listen to feedback and to give it as well, always in a very kind and diplomatic way. Any company should consider adding Sargon to their team as a no brainer! Plus he is also a Tesla Owner, what more can you ask? :)
Christopher Ash
When we worked together at Ethoca, Sargon provided me always with the direction and information I needed to be successful. Every project began with detailed instructions on exactly what was expected in terms of deliverables and, throughout the project, Sargon remained available with answers to pivotal questions. I was also impressed with his knack for UX. While the design recommendations of managers are sometimes of questionable value, Sargon’s input always improved our outcomes. I found myself actively seeking his feedback and advice as we iterated through a design. His suggestions and changes always made me look all-the-more talented. On top of that, he’s a genuinely great guy who contributed to a positive work environment.
Kevin Dorfer
I worked with Sargon for three years at Ethoca. He is one of the strongest product owner I have had the pleasure to work with. Sargon is very organized, creative, eloquent and a great team player. But above all, Sargon cares! Cares enough to listen to feedback and to give it as well, always in a very kind and diplomatic way. Any company should consider adding Sargon to their team as a no brainer! Plus he is also a Tesla Owner, what more can you ask? :)
Christopher Ash
When we worked together at Ethoca, Sargon provided me always with the direction and information I needed to be successful. Every project began with detailed instructions on exactly what was expected in terms of deliverables and, throughout the project, Sargon remained available with answers to pivotal questions. I was also impressed with his knack for UX. While the design recommendations of managers are sometimes of questionable value, Sargon’s input always improved our outcomes. I found myself actively seeking his feedback and advice as we iterated through a design. His suggestions and changes always made me look all-the-more talented. On top of that, he’s a genuinely great guy who contributed to a positive work environment.
Kevin Dorfer
I worked with Sargon for three years at Ethoca. He is one of the strongest product owner I have had the pleasure to work with. Sargon is very organized, creative, eloquent and a great team player. But above all, Sargon cares! Cares enough to listen to feedback and to give it as well, always in a very kind and diplomatic way. Any company should consider adding Sargon to their team as a no brainer! Plus he is also a Tesla Owner, what more can you ask? :)
Christopher Ash
When we worked together at Ethoca, Sargon provided me always with the direction and information I needed to be successful. Every project began with detailed instructions on exactly what was expected in terms of deliverables and, throughout the project, Sargon remained available with answers to pivotal questions. I was also impressed with his knack for UX. While the design recommendations of managers are sometimes of questionable value, Sargon’s input always improved our outcomes. I found myself actively seeking his feedback and advice as we iterated through a design. His suggestions and changes always made me look all-the-more talented. On top of that, he’s a genuinely great guy who contributed to a positive work environment.
Credentials
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Pragmatic Marketing Certified – Level VI (PMC-VI)
Pragmatic Marketing
Experience
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AppBrilliance, Inc.
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United States
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Software Development
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1 - 100 Employee
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Director of Customer Success
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Mar 2021 - Present
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Ethoca
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Canada
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Financial Services
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100 - 200 Employee
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Senior Product Manager, Innovation
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Aug 2017 - Mar 2021
- Led cross-functional team to build one of Mastercard’s first API solutions in the Azure Cloud; API and associated documentation received the highest score from an internal review process - Worked closely with the Customer Success team to optimize customer onboarding processes to ensure scale, frictionless experiences, and high customer satisfaction - Created and maintained sales enablement materials to establish a consistent message about the value proposition, product capabilities, and data coverage - Presented updates to the entire company on the state of products under my portfolio, including major features, key customer updates, and future roadmap - Participated in a SWAT team to produce an online reference of COVID-19 merchant messaging and policies for issuers to mitigate the damage caused by the surge of disputes and chargebacks Show less
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Fiserv
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Product Manager, Portal Customer Experience
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Jun 2016 - Aug 2017
- Maintained and presented various roadmaps, including internal short-term, internal long-term, and external, based on market analysis, competitive analysis, and overall corporate strategy - Optimized defect triage process by consolidating various systems, streamlining data inputs and selections, and formalizing response process; cut average defect age in half - Led usability testing sessions with end-users to evaluate how intuitive an application is and how easy it is to accomplish goals by user persona; analyze and present findings to stakeholders - Conducted product demonstrations for internal stakeholders to educate on upcoming enhancements as well as elicited feedback for future product innovations Show less
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VisionWeb
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United States
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Software Development
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1 - 100 Employee
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Product Manager / Sr Business Analyst
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Oct 2012 - Jun 2016
I managed a team of business analysts and agile product owners providing analysis and design of cloud-based enterprise software. We worked with subject-matter experts in the eye care industry to elicit business requirements. The team and I created documentation (e.g., software requirement specifications, vision documents, style guides, user stories), mockups, and prototypes for use by on- and offshore development and quality assurance teams.I was involved in the project management of Uprise by ensuring that regulatory requirements were satisfied, tracked software enhancements, responded to feedback cases, and communicated release status across teams. My team and I also managed and distributed the software roadmap for Uprise. Show less
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Business Systems Analyst
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Mar 2010 - Oct 2012
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Technical Writer
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Aug 2007 - Mar 2010
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The Reynolds and Reynolds Company
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United States
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Software Development
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700 & Above Employee
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Business Applications Programmer
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Mar 2004 - Jul 2007
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Education
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1999 - 2003
The University of Texas at Austin
Bachelor of Science (B.S.), Computer Science -
1995 - 1999
Elsik High School
High School Diploma
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