Experience

Deployed Resources, LLC

• United States
• Armed Forces
• 200 - 300 Employee

• Data Entry Specialist

  • Jul 2022 - Present



BDO USA, LLP

• United States
• Accounting
• 700 & Above Employee

• Administrative Assistant

  • Feb 2022 - Dec 2022



Koeze Company

• Manufacturing
• 1 - 100 Employee

• Business Services Representative

  • Oct 2021 - Dec 2021

  • Responsible for inbound and outbound calls, 70+ per day for customers placing orders for customized Koeze products, serviced online and phone-based customer inquiries, concerns, and issues. • Peppler/AS-400 system • Promotion within 2 weeks of employment • Data Entry • MS Excel • MS Word • Research Client Issues • Responsible for inbound and outbound calls, 70+ per day for customers placing orders for customized Koeze products, serviced online and phone-based customer inquiries, concerns, and issues. • Peppler/AS-400 system • Promotion within 2 weeks of employment • Data Entry • MS Excel • MS Word • Research Client Issues



Boston Soul Café

• Grand Rapids Metropolitan Area

• General Manager

  • Jan 2021 - May 2021

  • Coordinate with front-of-house and back-of-house teams to maximize efficiency. • Maintain inventory, reordering, and restocking supplies. • Deliver exceptional, friendly service. • Support coworkers as needed. • Answer guest inquiries and resolve issues smoothly. • Receive payment for services and properly handle petty cash. • Coordinate with front-of-house and back-of-house teams to maximize efficiency. • Maintain inventory, reordering, and restocking supplies. • Deliver exceptional, friendly service. • Support coworkers as needed. • Answer guest inquiries and resolve issues smoothly. • Receive payment for services and properly handle petty cash.



Priority Health

• United States
• Insurance
• 700 & Above Employee

• Patient Liability Support

  • Sep 2017 - Feb 2019

  • Inbound customer service role, responsible for assisting and educating members, employers, and providers of health plan benefits. • Instructed beneficiaries with online and printed resources. • Versed in problem resolution techniques, while creating an exceptional consumer experience. • Provided customers with information and education concerning explanation of benefits, eligibility requirements, verification, claim status, new and re-enrollment record changes. • Complaint resolution.



Dean Transportation

• United States
• Truck Transportation
• 200 - 300 Employee

• School Bus Driver

  • Oct 2014 - Apr 2015

  • Transported children with special needs safely to and from school. • Performed safety pre-inspection of the bus prior to every trip. • Transported children with special needs safely to and from school. • Performed safety pre-inspection of the bus prior to every trip.



HCR ManorCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Hospice Team Coordinator

  • Sep 2006 - Oct 2012

  • Maintained confidential patient records according to HIPAA regulations. • Processed insurance verification for all patients prior to and after admission. • Utilized daily reports to maintain and correct system-generated and user input errors. • Created and maintained weekly interdisciplinary team meeting notes. • Payroll processing. • Entered and maintained scheduled visits for caregivers using an internal database system. • Maintained and organized patient census records; including patient deaths, discharges, and admissions daily.