Experience

Raah Foundation

• India
• Non-profit Organizations
• 1 - 100 Employee

• Senior Vice President Program ReGreen Nation

  • Apr 2021 - Present

  Mumbai



KRISTRON CONTROLS & SYSTEMS PRIVATE LIMITED

• Director

  • Feb 2011 - Present

  Mumbai, Maharashtra, India Managing banking interfaces & administration



Centillion Solutions & Services (P) Ltd.

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Head, Customer Relationship

  • Feb 2006 - Nov 2014

  Mumbai Area, India  Identify new customer segments among Non Banking Financial Companies (NBFC), cooperative banks, stock exchange, insurance & mutual funds companies  Identify service opportunities for growth  Develop strategies to service new customer segments  Revenue generation  Business ownership for audit & operations vertical  Lead customer relationship role in setting up operations and IT support for a mid-sized bank consisting of 2000+ staff, 50 branches. Activities included… Show more  Identify new customer segments among Non Banking Financial Companies (NBFC), cooperative banks, stock exchange, insurance & mutual funds companies  Identify service opportunities for growth  Develop strategies to service new customer segments  Revenue generation  Business ownership for audit & operations vertical  Lead customer relationship role in setting up operations and IT support for a mid-sized bank consisting of 2000+ staff, 50 branches. Activities included creating operations structure; set up 2 operations hubs in India with the necessary IT and management infrastructure for managing complete operations for assets, liabilities, customer service, third party product distribution, HR operations, vendor management; set up governance structure; achieved cost reduction of $ 3 million per annum within first 3 months of operations  Setup complete centralized back-office operations for a microfinance institution. Achieved significant reduction in turnaround time for loan disbursement and reduction in error rates  Set up engagement models with an NBFC for the reconciliation of their disbursement and collections accounts with the bank accounts Show less



3i Infotech Ltd.

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Relationship Manager

  • Jul 2000 - Feb 2006

  Mumbai Area, India  Managed customer relationship with the major entities in ICICI group such as ICICI Bank Ltd., ICICI Securities Ltd., ICICI Prudential Life Insurance and ICICI Lombard General Insurance  Ensured customer satisfaction for the three main streams of service offering consisting of software services, data centre services and IT infrastructure  Managed projects for the development & implementation of intranet across the ICICI group with an architecture that reflected business needs of each… Show more  Managed customer relationship with the major entities in ICICI group such as ICICI Bank Ltd., ICICI Securities Ltd., ICICI Prudential Life Insurance and ICICI Lombard General Insurance  Ensured customer satisfaction for the three main streams of service offering consisting of software services, data centre services and IT infrastructure  Managed projects for the development & implementation of intranet across the ICICI group with an architecture that reflected business needs of each company in the group and yet with a common login security and shared applications giving significant cost reductions and synergies by allowing all employees across the group to come together on a single platform.  Development of HR applications such as 360 degree appraisal systems, performance management system, employee stock options, on-line leave management system, e-muster, recruitment tracking system, campus recruitment, etc. Show less



Citi India

• India
• Financial Services
• 700 & Above Employee

• Vice President

  • Feb 1995 - Feb 1999

  Mumbai, Maharashtra, India I spearheaded several IT projects across several products and processes for Corporate Banking, Citibank, India. Many of these were implemented for the first time in India, such as a centralised core banking software, supporting pan-India branches in 1986, centralised trade bills processing in 1987, centralised banking operations using imaging technology in 1999. I conceptualized, managed and implemented an imaging and workflow system to centralise operations from all branches in… Show more I spearheaded several IT projects across several products and processes for Corporate Banking, Citibank, India. Many of these were implemented for the first time in India, such as a centralised core banking software, supporting pan-India branches in 1986, centralised trade bills processing in 1987, centralised banking operations using imaging technology in 1999. I conceptualized, managed and implemented an imaging and workflow system to centralise operations from all branches in Citibank, India. Achieved 250% increase in processing capacity. This was a pioneering project of its kind in India, involving imaging and workflow. The project demanded participation in business process re-engineering, visualization of the end-state processes with interaction between branches, central processing centre and other departments like customer care, credit and treasury. The solution enabled Citibank India to become a Regional Processing Centre for 30 other countries, way back in 1999. This solution was given the first prize by the Computer Society of India in 1999 under the category ‘Best IT Usage’ Show less



Citi India

• India
• Financial Services
• 700 & Above Employee

• Assistant Vice President

  • 1990 - 1994

  Mumbai Area, India  COSMOS is the core banking application used by about 250 operations staff to process all transactions across all branches in Citibank, India. COSMOS consists of approx. 30 modules, 2500 programs and 0.5 million lines of code. Responsibility included ensuring adequate support to the business both in terms of enhancing for new products, MIS and fixing errors. This position demands a complete understanding of user requirements and translating this into an efficient solution within the current… Show more  COSMOS is the core banking application used by about 250 operations staff to process all transactions across all branches in Citibank, India. COSMOS consists of approx. 30 modules, 2500 programs and 0.5 million lines of code. Responsibility included ensuring adequate support to the business both in terms of enhancing for new products, MIS and fixing errors. This position demands a complete understanding of user requirements and translating this into an efficient solution within the current framework.  Managed COSMOS Y2K compliance and a major porting exercise of COSMOS from PRIME to HP UNIX  Setup and managed a development unit to support all banking applications for Citibank, India with end-users from various departments like Operations, Treasury, Credit, Financial Control, Custodial Services, Customer Service.

• Project Manager

  • 1985 - 1990

  Mumbai Area, India Managed several projects over the entire life cycle covering varied areas like Cash Management, Custodial Services, Trade, Financial Control, Treasury and Credit Risk resulting in significant advantages such as new product offering to customers, productivity gains and tighter risk control.



International Computers Indian Manufacture (ICIM), subsidiary of ICL UK

• Systems Executive

  • 1984 - 1985

  Mumbai Area, India Pre-sale and post-sale support for main frame and mini computers with responsibilities for customer presentations, training, benchmarks, assisting customer with systems designing, trouble shooting and developing utilities.