Experience

Aileron

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Client Services Manager

  • Jan 2017 - Present



Wiggy Dip

• Events Services
• 1 - 100 Employee

• Founder / Partner

  • Jan 2010 - Dec 2017

  Wiggy Dip is a mobile ice cream experience, serving hand-dipped ice cream in the Miami Valley and Greater Cincinnati area via our mobile parlor. We specialize in delivering a unique experience for your company, organization or special event. Developed a unique business model from concept to reality and have successfully grown it into a self-sustaining turn-key, profitable business Established relationships with key decision makers which resulted in 99% client retention year over… Show more Wiggy Dip is a mobile ice cream experience, serving hand-dipped ice cream in the Miami Valley and Greater Cincinnati area via our mobile parlor. We specialize in delivering a unique experience for your company, organization or special event. Developed a unique business model from concept to reality and have successfully grown it into a self-sustaining turn-key, profitable business Established relationships with key decision makers which resulted in 99% client retention year over year Trained and managed staff of 6 in customer service excellence and daily processes to ensure highly satisfied client experiences Show less Wiggy Dip is a mobile ice cream experience, serving hand-dipped ice cream in the Miami Valley and Greater Cincinnati area via our mobile parlor. We specialize in delivering a unique experience for your company, organization or special event. Developed a unique business model from concept to reality and have successfully grown it into a self-sustaining turn-key, profitable business Established relationships with key decision makers which resulted in 99% client retention year over… Show more Wiggy Dip is a mobile ice cream experience, serving hand-dipped ice cream in the Miami Valley and Greater Cincinnati area via our mobile parlor. We specialize in delivering a unique experience for your company, organization or special event. Developed a unique business model from concept to reality and have successfully grown it into a self-sustaining turn-key, profitable business Established relationships with key decision makers which resulted in 99% client retention year over year Trained and managed staff of 6 in customer service excellence and daily processes to ensure highly satisfied client experiences Show less



Clopay Corporation

• Wholesale Building Materials
• 500 - 600 Employee

• National Account Sales

  • Jun 2007 - Jul 2010

  National Account Sales – Government Sales Established long term relationships among the Top 12 private military developers and served as single point of contact to the government within Clopay Promoted strategic partnerships with outside companies to increase revenue by developing packaged sales Identified new partnerships with government procurement personnel, specifiers and architects that lead to exclusive Clopay specifications and profitable direct sales growth National… Show more National Account Sales – Government Sales Established long term relationships among the Top 12 private military developers and served as single point of contact to the government within Clopay Promoted strategic partnerships with outside companies to increase revenue by developing packaged sales Identified new partnerships with government procurement personnel, specifiers and architects that lead to exclusive Clopay specifications and profitable direct sales growth National Account Sales - Coordinator Recognized for ability to work pro-actively on multiple initiatives at a time while maintaining a high level of performance and output through attention to detail Managed builder partnership programs and ensure maximum exposure of Clopay brand through newsletters, web-based training sessions and mass mailers Analyzed won/lost ratios and profit margins by developing a listing of all competitive pricing by market Performed market research on builder preferences in top 25 builder markets and provide corporate marketing department with recommendations for new products and promotions that differentiate Clopay from its competitors Created and maintain metric's for National Account planning and development Provided inside sales support to 3 National Account Sales Managers through program management, rebate tracking, and miscellaneous administrative duties Customer Service Representative Provided exceptional customer service to Home Depot associates and Dealers by fielding incoming phone calls that result in troubleshooting and resolving process breakdowns Consistently met measurable goals set for time spent working with stores, customers, and installers on job status and problem resolution Trained and educated Home Depot associates on the established Furnish and Install program guidelines, processes and products Collaborated and cross-trained with other departments to ensure timely conflict and process resolution Show less National Account Sales – Government Sales Established long term relationships among the Top 12 private military developers and served as single point of contact to the government within Clopay Promoted strategic partnerships with outside companies to increase revenue by developing packaged sales Identified new partnerships with government procurement personnel, specifiers and architects that lead to exclusive Clopay specifications and profitable direct sales growth National… Show more National Account Sales – Government Sales Established long term relationships among the Top 12 private military developers and served as single point of contact to the government within Clopay Promoted strategic partnerships with outside companies to increase revenue by developing packaged sales Identified new partnerships with government procurement personnel, specifiers and architects that lead to exclusive Clopay specifications and profitable direct sales growth National Account Sales - Coordinator Recognized for ability to work pro-actively on multiple initiatives at a time while maintaining a high level of performance and output through attention to detail Managed builder partnership programs and ensure maximum exposure of Clopay brand through newsletters, web-based training sessions and mass mailers Analyzed won/lost ratios and profit margins by developing a listing of all competitive pricing by market Performed market research on builder preferences in top 25 builder markets and provide corporate marketing department with recommendations for new products and promotions that differentiate Clopay from its competitors Created and maintain metric's for National Account planning and development Provided inside sales support to 3 National Account Sales Managers through program management, rebate tracking, and miscellaneous administrative duties Customer Service Representative Provided exceptional customer service to Home Depot associates and Dealers by fielding incoming phone calls that result in troubleshooting and resolving process breakdowns Consistently met measurable goals set for time spent working with stores, customers, and installers on job status and problem resolution Trained and educated Home Depot associates on the established Furnish and Install program guidelines, processes and products Collaborated and cross-trained with other departments to ensure timely conflict and process resolution Show less



Montgomery Community Church

• Cincinnati, Ohio Area

• Human Resources Coordinator

  • Apr 2005 - May 2006

  Primarily a human resources generalist role. Duties included payroll and benefit administration, candidate screening and tracking, workers compensation administration, management of personnel files and other duties as assigned by Administration and Operations Pastor Primarily a human resources generalist role. Duties included payroll and benefit administration, candidate screening and tracking, workers compensation administration, management of personnel files and other duties as assigned by Administration and Operations Pastor



Cintas

• Human Resources Manager

  • Apr 2003 - Dec 2004

  The Management Trainee Program is a progressive program designed for top-performing college graduates. While part of this program, I was integrated into and worked in several business units including Sales, Human Resources and Customer Service. Human Resources Manager Managed recruiting, hiring, on-boarding of all plant positions including creating job postings, applicant tracking management, screening and interviews Collaborated directly with department managers to ensure… Show more The Management Trainee Program is a progressive program designed for top-performing college graduates. While part of this program, I was integrated into and worked in several business units including Sales, Human Resources and Customer Service. Human Resources Manager Managed recruiting, hiring, on-boarding of all plant positions including creating job postings, applicant tracking management, screening and interviews Collaborated directly with department managers to ensure proper staffing levels Responsible for payroll and benefits administration, employee relations and monitoring and ensuring compliance to the FMLA, ADA, EEO/Affirmative Action, Workers Compensation and Unemployment laws Management Trainee - Sales Support Managed sales support office that provided support to 5 outside sales representatives while driving results to create maximum amounts of exposure and brand recognition to prospective customers Pro-actively called prospects to set appointments for outside sales representatives Managed and trained 3 interns in sales and cold calling techniques Show less The Management Trainee Program is a progressive program designed for top-performing college graduates. While part of this program, I was integrated into and worked in several business units including Sales, Human Resources and Customer Service. Human Resources Manager Managed recruiting, hiring, on-boarding of all plant positions including creating job postings, applicant tracking management, screening and interviews Collaborated directly with department managers to ensure… Show more The Management Trainee Program is a progressive program designed for top-performing college graduates. While part of this program, I was integrated into and worked in several business units including Sales, Human Resources and Customer Service. Human Resources Manager Managed recruiting, hiring, on-boarding of all plant positions including creating job postings, applicant tracking management, screening and interviews Collaborated directly with department managers to ensure proper staffing levels Responsible for payroll and benefits administration, employee relations and monitoring and ensuring compliance to the FMLA, ADA, EEO/Affirmative Action, Workers Compensation and Unemployment laws Management Trainee - Sales Support Managed sales support office that provided support to 5 outside sales representatives while driving results to create maximum amounts of exposure and brand recognition to prospective customers Pro-actively called prospects to set appointments for outside sales representatives Managed and trained 3 interns in sales and cold calling techniques Show less