Saraswati Diana
Senior Customer Success Executive at SalesCandy®- Claim this Profile
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Topline Score
Bio
LinkedIn User
One of the biggest weakness that people have in this industry is a big ego that hinders self growth. Saraswati Diana is one of the very few people I've met without an ego. She constantly strives for improvement and feedback. Her continous drive, growth and effort reflects on her performance. I can confidently say that working with her is one of the best experiences I had in my career. She is a valuable team player who is eager and easy to develop.
Sang Made Dwi Putra Nugraha
Diana is a great team-player! I remember the recent one we had to work together when she reached out to me asking for an input for drafting and resolving an issue. She communicates very well and professionally. She is able to receive critics and input openly. She has an open and growing mindset. I can feel the leadership vibes toward her. She can bring good team cooperation to the table and a company can expect to see that once she is in.
LinkedIn User
One of the biggest weakness that people have in this industry is a big ego that hinders self growth. Saraswati Diana is one of the very few people I've met without an ego. She constantly strives for improvement and feedback. Her continous drive, growth and effort reflects on her performance. I can confidently say that working with her is one of the best experiences I had in my career. She is a valuable team player who is eager and easy to develop.
Sang Made Dwi Putra Nugraha
Diana is a great team-player! I remember the recent one we had to work together when she reached out to me asking for an input for drafting and resolving an issue. She communicates very well and professionally. She is able to receive critics and input openly. She has an open and growing mindset. I can feel the leadership vibes toward her. She can bring good team cooperation to the table and a company can expect to see that once she is in.
LinkedIn User
One of the biggest weakness that people have in this industry is a big ego that hinders self growth. Saraswati Diana is one of the very few people I've met without an ego. She constantly strives for improvement and feedback. Her continous drive, growth and effort reflects on her performance. I can confidently say that working with her is one of the best experiences I had in my career. She is a valuable team player who is eager and easy to develop.
Sang Made Dwi Putra Nugraha
Diana is a great team-player! I remember the recent one we had to work together when she reached out to me asking for an input for drafting and resolving an issue. She communicates very well and professionally. She is able to receive critics and input openly. She has an open and growing mindset. I can feel the leadership vibes toward her. She can bring good team cooperation to the table and a company can expect to see that once she is in.
LinkedIn User
One of the biggest weakness that people have in this industry is a big ego that hinders self growth. Saraswati Diana is one of the very few people I've met without an ego. She constantly strives for improvement and feedback. Her continous drive, growth and effort reflects on her performance. I can confidently say that working with her is one of the best experiences I had in my career. She is a valuable team player who is eager and easy to develop.
Sang Made Dwi Putra Nugraha
Diana is a great team-player! I remember the recent one we had to work together when she reached out to me asking for an input for drafting and resolving an issue. She communicates very well and professionally. She is able to receive critics and input openly. She has an open and growing mindset. I can feel the leadership vibes toward her. She can bring good team cooperation to the table and a company can expect to see that once she is in.
Credentials
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IT Service Desk: Service Management
LinkedInJan, 2022- Oct, 2024
Experience
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SalesCandy®
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Malaysia
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Software Development
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1 - 100 Employee
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Senior Customer Success Executive
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May 2022 - Present
SalesCandy® is a SalesTech startup that focuses on delivering cutting-edge solutions to improve sales team performance. The only LMS in the world that guarantees to improve your sales close rate by 15% within 60 days. Key Responsibilities: • Provide Client onboarding and daily coaching • Lead Sources integration process with the Client's Digital Agencies • Analyze productivity performance and provide the reports to the client managers • Manage and monitor each Client… Show more SalesCandy® is a SalesTech startup that focuses on delivering cutting-edge solutions to improve sales team performance. The only LMS in the world that guarantees to improve your sales close rate by 15% within 60 days. Key Responsibilities: • Provide Client onboarding and daily coaching • Lead Sources integration process with the Client's Digital Agencies • Analyze productivity performance and provide the reports to the client managers • Manage and monitor each Client Account KPI every month • Conduct Quarterly Business Reviews Report • Follow up on the discovered bugs reports to the Tech Team (by JIRA) • Take responsibility for email (by Zendesk) inquiries • Establish and manage relationships with clients for renewal purposes. Show less SalesCandy® is a SalesTech startup that focuses on delivering cutting-edge solutions to improve sales team performance. The only LMS in the world that guarantees to improve your sales close rate by 15% within 60 days. Key Responsibilities: • Provide Client onboarding and daily coaching • Lead Sources integration process with the Client's Digital Agencies • Analyze productivity performance and provide the reports to the client managers • Manage and monitor each Client… Show more SalesCandy® is a SalesTech startup that focuses on delivering cutting-edge solutions to improve sales team performance. The only LMS in the world that guarantees to improve your sales close rate by 15% within 60 days. Key Responsibilities: • Provide Client onboarding and daily coaching • Lead Sources integration process with the Client's Digital Agencies • Analyze productivity performance and provide the reports to the client managers • Manage and monitor each Client Account KPI every month • Conduct Quarterly Business Reviews Report • Follow up on the discovered bugs reports to the Tech Team (by JIRA) • Take responsibility for email (by Zendesk) inquiries • Establish and manage relationships with clients for renewal purposes. Show less
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FINXFLO
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Singapore
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Financial Services
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1 - 100 Employee
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Customer Support Executive
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Jul 2021 - May 2022
Finxflo is the world’s first cryptocurrency exchange and Defi protocol aggregator. It aggregates rates and prices from the world’s leading exchanges and protocols market providing both small and large traders unparalleled liquidity, stability, best pricing, and instant market access. FXF provides its users access to multiple exchanges and Defi protocols from just one account, one wallet and one KYC process. Key Responsibilities: • Act as a communication bridge between the… Show more Finxflo is the world’s first cryptocurrency exchange and Defi protocol aggregator. It aggregates rates and prices from the world’s leading exchanges and protocols market providing both small and large traders unparalleled liquidity, stability, best pricing, and instant market access. FXF provides its users access to multiple exchanges and Defi protocols from just one account, one wallet and one KYC process. Key Responsibilities: • Act as a communication bridge between the Clients and the Technical Team (via Zendesk) • Report comprehensive client complaints to the Higher Level of the Technical Team (via JIRA) • Manage and update customers databases on the company channel • Resolve escalations issues, and ensure effective client communications. Show less Finxflo is the world’s first cryptocurrency exchange and Defi protocol aggregator. It aggregates rates and prices from the world’s leading exchanges and protocols market providing both small and large traders unparalleled liquidity, stability, best pricing, and instant market access. FXF provides its users access to multiple exchanges and Defi protocols from just one account, one wallet and one KYC process. Key Responsibilities: • Act as a communication bridge between the… Show more Finxflo is the world’s first cryptocurrency exchange and Defi protocol aggregator. It aggregates rates and prices from the world’s leading exchanges and protocols market providing both small and large traders unparalleled liquidity, stability, best pricing, and instant market access. FXF provides its users access to multiple exchanges and Defi protocols from just one account, one wallet and one KYC process. Key Responsibilities: • Act as a communication bridge between the Clients and the Technical Team (via Zendesk) • Report comprehensive client complaints to the Higher Level of the Technical Team (via JIRA) • Manage and update customers databases on the company channel • Resolve escalations issues, and ensure effective client communications. Show less
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The Ascott Limited
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Singapore
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Hospitality
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700 & Above Employee
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Front Desk Attendant
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Aug 2019 - May 2021
Key Responsibilities: • Basic Check-In and Check-Out Process • Handling Guest Complaints and ensuring it turns into Customer Satisfaction result • Upselling products • Preparing Registration Card Form for tomorrow's guest check-in or today's check-in • Manage room allotment on Travel Agents (Traveloka, KliknBook, Booking.com, Agoda, Expedia, etc.) • Make a new reservation in Hotel System and send the Confirmation Letter to the guest's email • Leasing report for… Show more Key Responsibilities: • Basic Check-In and Check-Out Process • Handling Guest Complaints and ensuring it turns into Customer Satisfaction result • Upselling products • Preparing Registration Card Form for tomorrow's guest check-in or today's check-in • Manage room allotment on Travel Agents (Traveloka, KliknBook, Booking.com, Agoda, Expedia, etc.) • Make a new reservation in Hotel System and send the Confirmation Letter to the guest's email • Leasing report for Long-Stay Guest, collecting and keeping the guest data correctly, and collecting for monthly rental • Monthly Reconciliation for Online Travel Agents (Booking.com, Traveloka, Agoda, Expedia) Show less Key Responsibilities: • Basic Check-In and Check-Out Process • Handling Guest Complaints and ensuring it turns into Customer Satisfaction result • Upselling products • Preparing Registration Card Form for tomorrow's guest check-in or today's check-in • Manage room allotment on Travel Agents (Traveloka, KliknBook, Booking.com, Agoda, Expedia, etc.) • Make a new reservation in Hotel System and send the Confirmation Letter to the guest's email • Leasing report for… Show more Key Responsibilities: • Basic Check-In and Check-Out Process • Handling Guest Complaints and ensuring it turns into Customer Satisfaction result • Upselling products • Preparing Registration Card Form for tomorrow's guest check-in or today's check-in • Manage room allotment on Travel Agents (Traveloka, KliknBook, Booking.com, Agoda, Expedia, etc.) • Make a new reservation in Hotel System and send the Confirmation Letter to the guest's email • Leasing report for Long-Stay Guest, collecting and keeping the guest data correctly, and collecting for monthly rental • Monthly Reconciliation for Online Travel Agents (Booking.com, Traveloka, Agoda, Expedia) Show less
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Hotel Oak Tree Emerald Semarang
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Indonesia
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Hospitality
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1 - 100 Employee
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Waitress Resto
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Nov 2018 - Jul 2019
Leader Waitress and Cashier (Resto and Banquet) Leader Waitress and Cashier (Resto and Banquet)
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IT and HR Admin
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May 2018 - Nov 2018
IT and HR Admin Trainee IT and HR Admin Trainee
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Phetchaburi Polytechnic College
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Higher Education
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1 - 100 Employee
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Information Technology Help Desk Support
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Jul 2016 - Aug 2016
Internship and Exchange Student PEA Electricity Authority Phetchaburi Province Thailand Internship and Exchange Student PEA Electricity Authority Phetchaburi Province Thailand
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Education
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2017 - 2018
Graha Wisata Hotel School
Diploma 1, Hospitality and Recreation Marketing Operations
Community
