Experience

Optical Supplies Co.

• Kuwait
• Medical Equipment Manufacturing
• 1 - 100 Employee

• HR and Administrative Coordinator

  • Jan 2020 - Present

  Dubai, United Arab Emirates • Provided administrative level support, handling daily office operations, and managing HR operations at the regional office. • Handled petty cash float & entered the journal entries in SAP. • Worked with the Auditors and provided Data for internal and external annual audit requirements and VAT returns submissions. • Worked closely with the accounts team to compile monthly expense reports and provide the senior leaders with regular updates regarding expenditures and the remaining… Show more • Provided administrative level support, handling daily office operations, and managing HR operations at the regional office. • Handled petty cash float & entered the journal entries in SAP. • Worked with the Auditors and provided Data for internal and external annual audit requirements and VAT returns submissions. • Worked closely with the accounts team to compile monthly expense reports and provide the senior leaders with regular updates regarding expenditures and the remaining budget. • Liaising with the PRO for renewals of Trade License, Import Code, Establishment Card, Company Vehicle Registrations, PO Box, Ejari, employee Visa, MOL etc. • Registered, Renewed, and conducted follow-ups regarding Products at the Ministry of Health, UAE. • Handled tasks for Municipality, Dubai Civil defense, and other Government bodies. • Managed Employee Medical, Property, and Liability Insurance for the company. • Managed marketing events for Brand awareness, Global distributor meets, Influencer marketing campaigns. • Planned, organized, and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals. • Managed office inventory to ensure timely replenishment of low-level stock. • Instructed employees in company policies and procedures, maximizing compliance and consistency. • Implemented diversity, equality, and inclusion initiatives to boost employee engagement and retention. • Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance. Show less



Al-Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Customer services & Aftersales admin

  • May 2018 - Jan 2020

  Dubai, United Arab Emirates • Customer services -Customer centric work approach and building rapport with customers to enhance in-store experience and 100% satisfaction rate. • Ensured all customer queries is handled appropriately, with solutions provided in a timely manner, and Conducted follow-ups. • Prepared Delivery orders for the collection of vehicles from the yard and other branches & managed manpower resources. • Prepared customer and vehicle documents required to ensure payment from Banks. • Assisted… Show more • Customer services -Customer centric work approach and building rapport with customers to enhance in-store experience and 100% satisfaction rate. • Ensured all customer queries is handled appropriately, with solutions provided in a timely manner, and Conducted follow-ups. • Prepared Delivery orders for the collection of vehicles from the yard and other branches & managed manpower resources. • Prepared customer and vehicle documents required to ensure payment from Banks. • Assisted in sales coordination, updating Bluebook, and HSSE Activities, Complied with company QHSE rules and guidelines and SOPs. • After Sales - Helped customers obtain specialized help after sales of the cars - led the customers through the faulty airbag change campaign. • Met personal and team qualitative and quantitative targets. • Process KPIs were adhered to and achieved consistently. • Build sustainable relationships and engage customers by taking the extra mile. • Made 100+ outbound calls and booked appointments according to the availability of parts for the vehicles. Show less



VPS Healthcare

• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Associate

  • Jul 2015 - Apr 2016

  Abu Dhabi, United Arab Emirates • Handled customer inquiries and complaints, scheduled appointments with the doctors, directed the patients to the correct departments as per the symptoms, transferred calls according to the service requests, Calm angry callers, and learned urgent call management techniques. • Created the Doctor's availability and appointment slots using the CRM SAGE every month. • Resolved an average of 600 inquiries in any given week and consistently met performance benchmarks. • Became the lead… Show more • Handled customer inquiries and complaints, scheduled appointments with the doctors, directed the patients to the correct departments as per the symptoms, transferred calls according to the service requests, Calm angry callers, and learned urgent call management techniques. • Created the Doctor's availability and appointment slots using the CRM SAGE every month. • Resolved an average of 600 inquiries in any given week and consistently met performance benchmarks. • Became the lead “go-to” person for new reps and particularly challenging calls and irate customers. • Maintained a registry to provide the upcoming month's appointments for earlier requests as an extended customer satisfaction service. • Recognized as the “Best Employee of the month” several times for meeting the team’s targets. Show less



Popular Hospitality Pvt Ltd

• HR Generalist

  • Jan 2013 - Dec 2014

  Bengaluru Area, India • Supported the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels. • assisted in talent acquisition and recruitment processes • Responsible for screening resumes, conducting preliminary interviews & employee verifications for shortlisting potential candidates for the further interview process with the HR Manager. • Conducted employee onboarding and help organize training & development… Show more • Supported the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels. • assisted in talent acquisition and recruitment processes • Responsible for screening resumes, conducting preliminary interviews & employee verifications for shortlisting potential candidates for the further interview process with the HR Manager. • Conducted employee onboarding and help organize training & development initiatives • Promote HR programs to create an efficient and conflict-free workplace, handled complaints and grievance procedures. • Updated and compiled employee records (hard and soft copies). • Assisted in payroll preparation by providing relevant data (absences, bonuses, leaves, etc.) • Oversaw compensation and benefits, including health, wellbeing and cycle to work schemes. Show less



Infosys BPM

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Associate

  • Jul 2011 - Dec 2012

  Bengaluru Area, India • Handled the Business process for British Telecom catering to multinational customers located in the UK. • Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives. • Handled 100+ queries a day related to billing issues, complaints and troubleshooting of broadband internet, handsets, mobile phones and lifelines. • Achieved and exceeded established weekly, monthly, quarterly and annual goals. • Directed requests and unresolved… Show more • Handled the Business process for British Telecom catering to multinational customers located in the UK. • Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives. • Handled 100+ queries a day related to billing issues, complaints and troubleshooting of broadband internet, handsets, mobile phones and lifelines. • Achieved and exceeded established weekly, monthly, quarterly and annual goals. • Directed requests and unresolved issues to the designated resource. Trained and directed new hires during department orientations. • Received letters of appreciation from satisfied customers and clients with an average of 95%+ customer satisfaction rating Show less