Experience

Grand Hyatt Athens
• Greece
• Hospitality
• 1 - 100 Employee
• Director of Groups and Events Planning

  • Jul 2022 - Present

Kernos Beach
• United Kingdom
• Hotel Manager

  • Jan 2022 - Mar 2022


Athenaeum InterContinental Athens

• Hospitality
• 1 - 100 Employee

• Manager Groups & Conference Services

  • Mar 2014 - Jan 2022

  DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS • Monitors deposits due from groups are paid timely. • Up sell products and services while minimizing waste to increase revenue. • Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. PEOPLE • Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance. • Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations. Ensure staff has the tools, training and equipment to carry out job duties. • Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed. • Recommend salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies. GUEST EXPERIENCE • Provide guests with information (example: area attractions, restaurants, facility information) to enhance guest experience. • Conduct banquet and catering facility tours and entertain clients to enhance the guest’s meeting /banquet experience. • Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. • Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, VIP services and prepares Action Plan and BEOs to inform pertinent hotel departments. • Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience. Show less



Daios Cove Luxury Resort & Villas

• Greece
• Hospitality
• 1 - 100 Employee

• Sales Manager MICE

  • Apr 2011 - Nov 2013

  DUTIES & RESPONSIBILITIES • To manage a collection of MICE accounts based in area / country for the “Daios Cove” portfolio. • To create, build and communicate the account strategies and drive increased market and customer share through penetration of the selected accounts. • To represent “Daios Cove” in the development of the MICE market segment and develop new customer relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services. • Responsible for creating, building and communicating the account strategies and driving increased market and customer share through penetration of the selected accounts. • Person in charge for selecting key accounts and maximizing the resources to exceed both revenue targets and market / customer share. Show less



Creta Maris Beach Resort

• Greece
• Hospitality
• 1 - 100 Employee

• Director of Sales

  • Nov 2010 - Jan 2011

  - Development and management of sales plans / Activities to expand domestic and international sales / Maintenance and expansion of client base (corporate, travel agent, e-commerce) including internal / external sales calls, site inspections, trade shows etc. / Organization and management of sales data reporting / Negotiation of rates and contracting. - Development and management of sales plans / Activities to expand domestic and international sales / Maintenance and expansion of client base (corporate, travel agent, e-commerce) including internal / external sales calls, site inspections, trade shows etc. / Organization and management of sales data reporting / Negotiation of rates and contracting.



Blue Palace, a Luxury Collection Resort & Spa - Starwood Hotels & Resorts Worldwide, Inc.

• Sales Manager

  • Sep 2007 - Nov 2010

  Groups and Incentives / Sales Budgeting / Handling of Customer's Special Needs / Manager on Duty / Representing the Hotel in National / International Tourism Exhibitions / Maintenance and expansion of client base (corporate, travel agent, e-commerce) including internal / external sales calls, site inspections, trade shows etc. / Correspondence with customers including post-sales follow up, contracting procedures for incentive groups and conferences. Groups and Incentives / Sales Budgeting / Handling of Customer's Special Needs / Manager on Duty / Representing the Hotel in National / International Tourism Exhibitions / Maintenance and expansion of client base (corporate, travel agent, e-commerce) including internal / external sales calls, site inspections, trade shows etc. / Correspondence with customers including post-sales follow up, contracting procedures for incentive groups and conferences.



Fenix Hotel - Best Western

• Sales Manager

  • Sep 2005 - Sep 2007

  Sales activities to monitor and expand domestic and international sales throughout the year / Maintenance and expansion of client base (corporate, travel agent, e-commerce, associations) including internal / external sales calls, site inspections, trade shows etc. / Correspondence with customers including post-sales follow up, contracting procedures / Negotiation of rates and contract details. Sales activities to monitor and expand domestic and international sales throughout the year / Maintenance and expansion of client base (corporate, travel agent, e-commerce, associations) including internal / external sales calls, site inspections, trade shows etc. / Correspondence with customers including post-sales follow up, contracting procedures / Negotiation of rates and contract details.



"Os Dia Magias - Outside Catering Company"

• Operations Manager

  • Jun 2004 - Aug 2005

  Development and management of sales plans, policies and activities to monitor and expand clientele / Sales calls to associations etc. / Staff Management (Shifts, Sharing Responsibilities, Supervising Chief Stewarding etc.) / Organization of all kind of Events (Weddings / Conferences / Social Activities). Development and management of sales plans, policies and activities to monitor and expand clientele / Sales calls to associations etc. / Staff Management (Shifts, Sharing Responsibilities, Supervising Chief Stewarding etc.) / Organization of all kind of Events (Weddings / Conferences / Social Activities).



Andromeda Athens Hotel and Apartments - Small Luxury Hotels of the Wolrd

• Sales Manager

  • Nov 2002 - Apr 2004

  Sales activities to monitor and expand domestic and international sales throughout the year / Maintenance and expansion of client base (corporate, travel agent, e-commerce, associations) including internal / external sales calls, site inspections, trade shows etc. / Correspondence with customers including post-sales follow up, contracting procedures / Negotiation of rates and contract details. Sales activities to monitor and expand domestic and international sales throughout the year / Maintenance and expansion of client base (corporate, travel agent, e-commerce, associations) including internal / external sales calls, site inspections, trade shows etc. / Correspondence with customers including post-sales follow up, contracting procedures / Negotiation of rates and contract details.



"Hotel Poseidon Resort" - Loutraki

• Sales Executive

  • Jun 2000 - Nov 2002

  Sales activities to monitor and expand domestic and international sales throughout the year / Maintenance and expansion of client base (corporate, travel agent, e-commerce, associations) including internal / external sales calls, / Correspondence with customers including post-sales follow up, contracting procedures. Sales activities to monitor and expand domestic and international sales throughout the year / Maintenance and expansion of client base (corporate, travel agent, e-commerce, associations) including internal / external sales calls, / Correspondence with customers including post-sales follow up, contracting procedures.