Human Resources Manager

• Oct 2022 - Present

Human Resources Coordinator

• Nov 2018 - Oct 2022

*Provide high level of HR guidance and support for all offices. *Manage the onboarding of new hires, I-9 compliance, benefit enrollment, payroll and other projects as assigned. *First point of contact for all employees, branch managers and district supervisors. *Process employee status changes (e.g., pay rate, job title, transfers). *Co-conduct audits of payroll, benefits, and additional human resources programs. *Noted as the “go-to” point of contact for staff, branch managers, and district supervisors. *Played an integral role in the transition to Workday (HRIS) by testing data, uploads, and processes implementations for accuracy and completeness Show less

Assistant Director

• Aug 2017 - May 2018

*Managed and supervised the housekeeping staff. *Facilitated open communications, ongoing training, guidance and performance feedback. *Ensured that assigned cleaning and inspection of guest rooms was completed in a timely manner. *Performed and assisted with managerial duties of the department, including scheduling of staff, verification of hours worked, ordering supplies and equipment, implementation and administration of staff performance management/documentation procedures. *Represented Housekeeping department in daily and weekly management meetings, as well as property safety committee. *Responded to guest requests, concerns and problems to ensure guest satisfaction. *Assisted Department Head and HR Director with recruiting of new associates, including interviewing and selection. Show less

Gerencia Recursos Humanos

• Mar 2014 - Mar 2017

*Human resources management for this luxury oceanfront resort area; Fairmont is now Accor Hotels that owns and manages high-end resorts worldwide and has an outstanding industry reputation for service and excellence. *Responsible for recruitment, employee selection, hiring, training and staff development. *Maintained an ethical and healthy environment within the workplace. *Responsible for maintaining knowledge of local laws, state and federal regulations, and working with the many professional and personal situations that arose in human resources. *Successfully carried out ongoing training programs for the staff. *Organized holiday event planning and seasonal hiring requirements. *Achieved ongoing success, working closely with managerial and corporate staff. Show less

Administrative Assistant

• Oct 2012 - Feb 2014

*Provided administrative assistance for this highly exclusive property within the resort area of Acapulco and is considered to be one of the premier oceanfront and golf locations in all of Mexico. *Responsible for answering calls, phone and e-mail correspondence. *Scheduled meetings for Director. *Produced reports as requested. *Maintained office inventory. *Prepared expense reports on behalf of the Director. *Attended sales events. *Prepared travel plans, including itinerary, transportation and overnight accommodations for Sales Director. *Promoted welcoming environment while managing receptionist area and fielding requests for information. *Coordinated staff travel arrangements and gathered documents for management and executive staff meetings and trips. *Sold properties within the development while also assisting the owners in selling and renting their properties, and managing their memberships. Show less

Property Managment

• Sep 2009 - Oct 2012

*AD Consultores is a property management firm that includes homes and resort properties. *Maintained the general administration of the properties, including paying utilities, human resources, renting and selling properties, general maintenance and remodeling projects. *Managed daily office operations and maintenance of equipment. *Tagged, organized and stored physical files. *Delegated duties for a team of 3 office staff. *Responded to telephone inquiries from clients, vendors and the public. Show less

Administrative Assistant

• 2010 - 2010

*Provided administrative assistance for this oil, gas and geopolitical consulting firm based in Houston, Texas and Mexico. *Clients included the executive staff of Exxon Corporation. *Assisted the Director in Mexico in the preparation of business files and completion of monthly and annual reports for clients. *Handled administration of the company and the coordination of the Mexico staff. *Wrote reports and correspondence from dictation and handwritten notes. *Created professional memoranda, letters and marketing copy. *Tagged, organized and stored physical files. Show less

Property Manager

• May 2008 - May 2009

*Laguna is an upscale condominium complex in the Diamante section of Acapulco, Mexico. *Responsible for administration of the building. *Maintained direct contact with owners. *Managed and controlled the income, annual reports, human resources and direct billing. *Scheduled owners meetings. *Prepared agendas and took detailed meeting notes. *Promoted welcoming environment while managing receptionist area and fielding requests for information. *Welcomed guests and clients in an upbeat and friendly manner. *Delegated duties for a team of 14 office staff. *Facilitated working relationships with co-tenants and building management. Show less