LVN Charge Nurse

• Apr 2023 - Present

Business Owner/Photographer

• Jan 2015 - Present

Personal Brand Photography for Entrepreneurs & Influencers Personal Brand Photography for Entrepreneurs & Influencers

Virtual Assistant

• Mar 2015 - Present

Worldwide101 is a premium virtual assistant company with team members located in North America and Europe. We help founders and executives move their business forward by matching them with highly skilled professionals they can trust to represent their business and carry out responsible tasks. I assist my clients with tasks including: *social media and marketing *customer service *technical support *training *manual creation and implementation Worldwide101 is a premium virtual assistant company with team members located in North America and Europe. We help founders and executives move their business forward by matching them with highly skilled professionals they can trust to represent their business and carry out responsible tasks. I assist my clients with tasks including: *social media and marketing *customer service *technical support *training *manual creation and implementation

Associate Product Manager, Dragon Assistant

• Jul 2013 - Sep 2014

Assisted with the full lifecycle of a mobile assistant for the Windows 8 platform. Duties included market research, beta testing, performance metrics, QA, documentation writing, web site design and customer support training. Key Accomplishments • Successful launch of product into the marketplace • Key communications between Nuance and Intel • Taking customer survey feedback and incorporating it into the next generation of the product. • Did demo and created key marketing… Show more Assisted with the full lifecycle of a mobile assistant for the Windows 8 platform. Duties included market research, beta testing, performance metrics, QA, documentation writing, web site design and customer support training. Key Accomplishments • Successful launch of product into the marketplace • Key communications between Nuance and Intel • Taking customer survey feedback and incorporating it into the next generation of the product. • Did demo and created key marketing materials.

Customer Advocate, Macintosh Division

• Mar 2010 - Oct 2013

Was the main contact for technical and customer support for a voice recognition software for the Mac. Duties included support training, customer forums, demos at Macworld and Apple retail stores, QA, created and ran beta tests of all products (Dictate, Scribe, Dictate Medical) for customer feedback. Key Accomplishments • Successful transition of product line from MacSpeech to Nuance • Successful launch of Dragon Dictate 2.0 & 3.0 • Successful launch of Dragon Dictate Medical 2.0… Show more Was the main contact for technical and customer support for a voice recognition software for the Mac. Duties included support training, customer forums, demos at Macworld and Apple retail stores, QA, created and ran beta tests of all products (Dictate, Scribe, Dictate Medical) for customer feedback. Key Accomplishments • Successful transition of product line from MacSpeech to Nuance • Successful launch of Dragon Dictate 2.0 & 3.0 • Successful launch of Dragon Dictate Medical 2.0 & 3.0 • Design & enhancement of product line through customer feedback.

Sales and Support Specialist

• Jan 2008 - Feb 2010

In charge of all aspects of customer service for the MacSpeech Dictate product and managed the relationship with our service provider e4e. Duties included designing a new support ticket process and structure, support ticket escalations, upgrades, beta testing, support training, writing product documentation, QA and demos for press and retail. Key Accomplishments • MacSpeech Dictate names Best in Show at Macworld. • Updated support site and ticket process that raised customer… Show more In charge of all aspects of customer service for the MacSpeech Dictate product and managed the relationship with our service provider e4e. Duties included designing a new support ticket process and structure, support ticket escalations, upgrades, beta testing, support training, writing product documentation, QA and demos for press and retail. Key Accomplishments • MacSpeech Dictate names Best in Show at Macworld. • Updated support site and ticket process that raised customer satisfaction percentages from low to 90%+. • Successful social media campaign • Successful launches of MacSpeech Dictate, MacSpeech Scribe, MacSpeech Dictate Medical and Legal editions. Show less In charge of all aspects of customer service for the MacSpeech Dictate product and managed the relationship with our service provider e4e. Duties included designing a new support ticket process and structure, support ticket escalations, upgrades, beta testing, support training, writing product documentation, QA and demos for press and retail. Key Accomplishments • MacSpeech Dictate names Best in Show at Macworld. • Updated support site and ticket process that raised customer… Show more In charge of all aspects of customer service for the MacSpeech Dictate product and managed the relationship with our service provider e4e. Duties included designing a new support ticket process and structure, support ticket escalations, upgrades, beta testing, support training, writing product documentation, QA and demos for press and retail. Key Accomplishments • MacSpeech Dictate names Best in Show at Macworld. • Updated support site and ticket process that raised customer satisfaction percentages from low to 90%+. • Successful social media campaign • Successful launches of MacSpeech Dictate, MacSpeech Scribe, MacSpeech Dictate Medical and Legal editions. Show less